Igrač Rajnland-Palatinata na odustajanje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Rhineland-Palatinate has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač Rajnland-Palatinata na odustajanje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Pozdrav, napravio sam 2 povlačenja sa Bitdice-a. Prvi je bio 22.8.22. preko 0,00929542 BTC, drugi 29.8.22.
35.93790386LTC. Do sada nisam dobio ništa od ovoga.
Razgovarao sam sa live chatom nekoliko puta i rečeno mi je da je još u toku, ali kada sam pitao zašto toliko dugo traje, nisam dobio odgovor. Poslao sam i mejl podršci, bez ikakvog
reply.
Hello, I made 2 withdrawals from Bitdice. The first was on 8/22/22 over 0.00929542 BTC, the second on 8/29/22 over
35.93790386LTC. I haven't received any of these until now.
I spoke to the live chat several times and was told it was still in progress, but when I asked why it was taking so long I didn't get an answer. I also sent an email to support, without any
reply.
Hallo, ich habe 2 Auszahlungen bei Bitdice veranlasst. Die erste war am 22.08.22 über 0.00929542 BTC, die zweite am 29.08.22 über
35.93790386 LTC. Ich habe keine davon bis jetzt erhalten.
Ich habe mehrmals mit dem Live-Chat gesprochen wo mir erklärt wurde dass es noch in Bearbeitung wäre, auf meine Nachfrage warum es so lange dauert bekam ich keine Antwort . Ebenso habe ich eine email an den Support geschickt, auch ohne irgendeine
Rückantwort.
Dear Auchhier,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Poštovani, kao što sam napisao, moj prvi zahtjev za povlačenje je od 22.08.22., tako da će sutra 04.09.22. biti 14 dana. Drugi zahtjev za povlačenje bio je od 29.08.22.
Platio sam već nekoliko puta i uvijek je bilo relativno blagovremeno.
Sam kazino tvrdi da će isplatiti najkasnije u roku od 72 sata.
Srdačni pozdravi
Uwe
Hello, as I wrote, my first withdrawal request is from 08/22/22, so tomorrow 09/04/22 would be the 14 days. The second withdrawal request was from 08/29/22.
I have already paid out several times and it was always relatively timely.
The casino itself claims to pay out within 72 hours at the latest.
Kind regards
Uwe
Hallo, wie ich geschrieben habe ist meine erste Auszahlungsanfrage vom 22.08.22, somit wäre Morgen 04.09.22 die 14 Tage um.Die zweite Auszahlungsanfrage war vom 29.08.22.
Ich habe bis jetzt schon mehrmals ausgezahlt und das lief immer relativ Zeitnah.
Das Casino selbst behauptet von sich bis spätestens 72 Stunden auszuzahlen.
mfg
Uwe
Zdravo Kristina, nažalost ne.
Ponovo sam pisao LiveChat-u 09/05/22, rečeno mi je da će to biti obrađeno „uskoro" u odeljenju za finansije, ali ništa se nije dogodilo.
Hello Kristina, unfortunately no.
I wrote to the LiveChat again on 09/05/22, I was told it would be processed "soon" in the finance department, but nothing happened.
Hallo Kristina, leider nein.
Ich habe am 05.09.22 nochmal mit dem LiveChat geschrieben , dort wurde mir gesagt es würde in der Finanzabteilung "bald" bearbeitet, aber es ist nichts passiert.
Zdravo Auchier i Kristina
Mogu da potvrdim da su oba povlačenja sada završena, izvinjavam se zbog kašnjenja sa njima iz našeg tima.
Poštovani Auchier, potvrdite da ste primili svoja sredstva.
Pozdravi
Mike
Hello Auchhier and Kristina
I can confirm that both withdrawals are now completed, apologies for delay with them from our team.
Dear Auchhier, please confirm that you received your funds.
Regards
Mike
Sjajne vesti, Auchier. Pošto je žalba uspešno rešena, sada ćemo je zatvoriti kao „rešenu" u našem sistemu. Hvala vam na saradnji i ne ustručavajte se da nas kontaktirate ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Awesome news, Auchhier. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.