Pronašao sam Bitstarz ovde na Casino Guru-u, oni su bili rangirani kao broj 1 za kripto kazina u odeljku za velike brendove za mene. Videvši da sam otvorio svoj nalog početkom oktobra, deponovao sam 3500 Dogecoin i dobio bonus od 100% procenata. (Odabrao sam valutu „DGB" u obrascu za žalbe pošto nisam mogao da nađem ništa za Dogecoin) Posle nekog vremena igranja sam sve izgubio.
Dve nedelje kasnije dobijam e-poštu sa novom promocijom koja nudi 100% bonusa u naredna 24 sata. Ovaj put sam deponovao 7309 Dogecoin, 24. oktobra. Nakon nekoliko dana igranja na Gates of Olimpus, Vanted dead or Alive, Itero i kazino igre uživo pod nazivom "Crazi Time" imao sam oko 34 000 Dogecoin-a na svom bilansu. Učitao sam neke dokumente na svoj nalog kada sam ga prvi put kreirao, ali oni još nisu bili provereni. Zato sam kontaktirao podršku i rekli su mi da prvo moram da povučem novac da bi se proverila moja dokumenta. Zato sam 28. oktobra u 15:28 podneo zahtev za povlačenje prema uputstvima agenata za ćaskanje od 15 000 Dogecoin.
Istog dana u 15:53 dobijam ovu e-poštu od Bitstarz-a:
Hej,
Pogledali smo vaš nalog i videli smo da nažalost niste ispunjavali uslove za paket dobrodošlice.
Kao što je navedeno u našim uslovima bonusa:
„OPŠTI USLOVI BONUSA
3.1
Sve ponude za kupce su ograničene na jednu po osobi, porodici, adresi domaćinstva, adresi e-pošte, broju telefona, istom broju računa za plaćanje (npr. debitna ili kreditna kartica, NETeller itd.), IP i zajednički računar, npr. javna biblioteka ili radno mesto."
I pronašli smo povezani nalog preko vašeg IP-a/uređaja/domaćinstva koji je već uzeo deo paketa dobrodošlice, pa stoga nije dostupan ni vama.
Slobodno pročitajte uslove bonusa ovde:
https://bitstarz1.eu/bonus-terms-and-conditions
Zbog toga smo morali da izgubimo sve dobitke dobijene paketom dobrodošlice i da vratimo vaš poslednji uplaćeni depozit.
Nećete moći da primite paket dobrodošlice.
Želimo vam dobar dan.
Srdačan pozdrav,
Bit★Starz podrška
Ne postoji niko u mojoj porodici ko igra u kazinu i niko drugi koji koristi moj kompjuter, pokušao sam da kažem njihovoj podršci, ali oni uopšte nisu hteli da slušaju. Čak sam dobio i e-mail sa trećim bonusom što je veoma čudno jer mi kažu da mi nije dozvoljeno da ih koristim. Takođe, zašto bih mogao da koristim prvi bonus bez ikakvih problema, a zatim da dobijem drugi specijalni bonus od 24 sata i odjednom je to problem. Njihova podrška mi više neće pomoći, tako da mi je potrebna pomoć da ovo sredim.
I found Bitstarz here on Casino Guru, they where ranked #1 for crypto casinos in the big brand section for me. Seeing that I created my account in the beginning of October, I deposited 3500 Dogecoin and got a bonus of 100% percent. (I selected currency "DGB" in the complaint form since I could not find anything for Dogecoin) After playing some time I had lost all of it.
Two weeks later I receive an email with a new promotion that offers 100% bonus for the next 24 hours. This time I deposited 7309 Dogecoin, on the 24 of October. After playing for a few days on Gates of Olympus, Wanted dead or Alive, Itero and a live casino game called "Crazy Time" I had about 34 000 Dogecoin in my balance. I had uploaded some documents on my account when I first created it but they had not been checked yet. So I contacted support and they told me I had to make a withdrawal first for my documents to get checked. So I made a withdrawal request as per the chat agents instructions of 15 000 Dogecoin on 28th of October 15:28.
The same day 15:53 I receive this email from Bitstarz:
Hey,
We had a look at your account and can see that you unfortunately were not eligible for the welcome package.
As stated in our bonus terms:
"GENERAL BONUS TERMS AND CONDITIONS
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All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace."
And we found a linked account via your IP/device/household that had already taken part of the welcome package, so therefore it's not available for you as well.
Feel free to read the bonus terms here:
https://bitstarz1.eu/bonus-terms-and-conditions
Due to this we had to forfeit any winnings generated with the welcome package and to return your last deposit made.
You will not be able to receive the welcome package.
We wish you a good day.
Best regards,
Bit★Starz Support
There is no one in my family who plays on casinos and no one else using my computer, I tried telling their support this but they would not listen at all. I even received an email with a third bonus which is very strange since they are saying I am not allowed to use them. Also why could I use the first bonus without any issues, then get a second special 24 hour bonus and suddenly it is a problem. Their support won't help me anymore so I need some help getting this sorted out.
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