Kazino mi je poslao e-poštu sa promocijom „Nick200" koja nudi korisniku 200 dodatnih besplatnih okretaja u trenutku registracije pored standardnog bonusa.
Uneo sam promotivni kod, deponovao i primetio da sam upravo dobio standardni paket za registraciju. Srećom, napravio sam snimak ekrana ponude pa sam planirao da brzo reši problem od strane korisničke službe.
Sada sam dva puta kontaktirao podršku. Pogledali su snimak ekrana mog depozita. Prikazuje uneti promo kod, pokazuje da je promotivni kod važeći i prikazuje promotivni kod koji se primenjuje i šta će depozit dobiti. Oba ova službenika za podršku su pogledala ovo, a onda su mi rekli da nisam uneo kod, pa stoga ne žele da dodaju spinove na moj nalog.
To je totalna šala. Gledaju u plavo nebo i govore mi da nebo nije plavo. Gledaju snimak ekrana koji pokazuje da sam uneo promotivni kod i govore mi da nisam uneo promotivni kod.
A činjenica da su voljni da izgube posao zbog nečeg ovakvog je smešna. Kontaktirao sam ih pre nego što sam dao bilo kakvu opkladu, a oni i dalje nisu bili voljni da pokušaju da mi pomognu. Umesto toga, rekli su mi da ništa ne može da se uradi, nakon čega su usledili snishodljivi emotikoni dajte pet.
Osećam da imam pravo na ponudu kako je prvobitno opisano.
The casino sent me an email offering a promotion "Nick200" which offers the user 200 additional free spins at the time of registration on top of the standard bonus.
I entered the promo code, and deposited, and noticed that I just received the standard sign up package. Luckily, i took a screenshot of the offer so I planned to quickly have the issue resolved by customer service.
I have now contacted support two seperate times. They have looked at the screenshot of my deposit. It shows the promo code entered, it shows the promo code being valid, and it shows the promo code being applied and what the deposit will receive. Both of these support staff people have looked at this, and then told me that I didnt enter the code, therefore, they are unwilling to add the spins to my account.
Its a total joke. They looking at a blue sky and telling me the sky isnt blue. They are looking at a screenshot showing I entered the promo code, and telling me I didnt enter a promo code.
And the fact that they are willing to lose the business over something like this is ridiculous. I contacted them before placing any wagers, and they were still unwilling to make any attempts to help me. Instead they told me that nothing could be done, followed by a condescending high five emoji.
I feel i am obiously entitled to the offer as it was described originally.
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