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I won 1236.00 I cashed out 1000.00 but they didn't pay me and it doesn't appear on their website and the other amount of 800.00 was refused asked for documentation I sent it but they disappeared with all my money angry I was tricked allowance I'm sad feeling made for a fool

Ganhei 1236,00 saquei 1000,00porém eles não me pagaram e não aparece no site deles e o outro valor de 800,00 deu como recusado pediu documentação mandei porém sumiram com todo meu dinheiro revoltada fui enganada mesada tô triste me sentindo feito de boba

Dear alessandra80oliveira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings disappeared from the casino account? Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I'm tired of sending e-mail chat doesn't work she said 5 working days I checked the bank statement there are three withdrawals

1000.00 appears that is paid never entered into account

800.00 appears declined

350.00 appears declined

I made a police report

they exchange hours they say they will pay in 5 working days that my amount is approved and then they say they have already paid everything they owed for God's sake it ended my emotional state I had a headache I'm very anxious nervous I don't know what else to do for please help me!!!!!

Estou cansada de mandar e-mail chat não funciona ela disseram 5 dias úteis conferi o extrato bancário são três saques

1000,00 aparece que está pago nunca entrou em conta

800,00 aparece recusado

350,00 aparece recusado

fiz um boletim de ocorrência delegacia virtual

eles se comtradizem horas falam que vão pagar em 5 dias úteis que meu valor está aprovado e depois dizem que já pagaram td que devia pelo amor de Deus acabou com meu emocional tive escape dor de cabeça estou muito ansiosa nervosa não sei mais o que fazer por favor me ajudem !!!!!

They didn't refund my money I sent my bank statements to them always stalling even in the face of evidence they don't refund my money I can send everything in private the emails

Eles não devolveram meu dinheiro mandei meus extratos bancarios a eles sempre enrolando mesmo diante provas eles não devolvem meu dinheiro posso mandar tudo no privado os e-mails

Thank you for your reply, alessandra80oliveira. Have you made any successful withdrawals before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Yes, I already made a withdrawal, I sent my bank statement all the evidence to them and they informed me that they paid me everything and didn't pay even in the face of evidence they don't pay

Sim já fiz retirada mandei meu extrato bancário todas provas a eles e me iformaram que me pagaram tudo e não pagou mesmo diante de provas não pagam

Alessandra80oliveira, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I give up I'm tired I already sent evidence

eled vcs leaves the police the brazilian justice already has a police report process

Eu desisto cansei já mandei provas

a eled vcs deixa a polícia a justiça brasileira já tem boletim de ocorrência processo

alessandra80oliveira, do I understand correctly that you are no longer interested in our help? Should we close the complaint?

I was robbed and I've already sent you evidence and you haven't done anything in months the police solves it and the Brazilian justice is also everyone who asked me for my documents are listed in the judicial process

Fui roubada e Já mandei provas a voceis e nem voceis fizeram nada em meses a polícia resolve e a justiça brasileira também é todos que me pediram meus documentos estão arrolados no processo judicial

Please note that you have not answered my previous questions. If you are no longer interested in our help, please, provide a clear answer. Thank you.

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.