Igrač iz Švedske je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Odbili smo žalbu jer je igrač prestao da odgovara.
The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We rejected the complaint because the player stopped responding.
Igrač iz Švedske je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Odbili smo žalbu jer je igrač prestao da odgovara.
Zdravo,
Prvobitno sam napravio depozit od 40 € na Bizzo kazinu preko AstroPai-a. Predajem sve dokumente bez problema, oni ih verificiraju. Pokušavam da podignem 1000£, oni to ponište i žele da dostavim dokumente o načinu plaćanja i ja ih predam i oni to verifikuju. Do tada sam uspeo da odigram do 2000€ i napravim još jedno podizanje, a oni ga ponovo ponište tvrdeći da moja „banka" odbija sredstva, ali ja podižem preko AstroPai-a koji nije banka? Kontaktiram AstroPai i oni tvrde da ne mogu da vide nijedan zahtev sa bilo kog spoljnog sajta na moj AstroPai nalog. I kažu mi da probam manje količine i dalje odbijaju, u redu, dobro. Polažem još 10£ u Bizzo sa novim e-novčanikom jer morate da uplatite na jedan način da biste ga povukli. Pokušavam ponovo da podignem 2000£ i oni otkazuju jer žele dokumente za plaćanje na Sticpai-u. Podnesem ih i oni verifikuju dokumente i napravim novo povlačenje i sada je na čekanju skoro 3 dana, a pre nego što je otkazivanje itd. bilo skoro trenutno i sve mi je samo nekako sumnjivo.
zahvalan za bilo kakvu pomoć!
Hi,
I originally made a deposit of 40€ on Bizzo casino through AstroPay. I submit all documents no issues, they verify them. I try to withdraw 1000£, they cancel it and want me to submit documents of payment method and I submit it and they verify it. By this time I managed to play up to 2000€ and make yet another withdrawal and they once again cancel it claiming that my " bank " is refusing the funds but I am withdrawing through AstroPay which is not a bank? I contact AstroPay and they claim that they cannot see any any request from any external site to my AstroPay account. And they tell me to try smaller amounts still declined, okay fine. I deposit another 10£ to Bizzo with a new e-wallet since you need to have deposited with one method to withdraw with it. I try to withdraw 2000£ again and they cancel cause they want payment documents on Sticpay. I submit them and they verify the documents and I make a new withdrawal and now it’s been pending for almost 3 days and before the cancellation etc was almost instant and everything just feels kinda suspicious.
thankful for any help!
Dear Jaxck,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear Jaxck,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.