Igrač iz Španije je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Igrač je kasnije potvrdio da je povlačenje uspešno, pa smo žalbu označili kao rešenu.
The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was successful, therefore we marked the complaint as resolved.
Igrač iz Španije je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Igrač je kasnije potvrdio da je povlačenje uspešno, pa smo žalbu označili kao rešenu.
Dear jona88,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Problem je što su sva dokumenta verifikovana i stalno ih traže, odobravaju i sve počinje iznova. Moj poslednji problem je bio što su odobrili povlačenje i rekli su da ne mogu da učine efektivnim da koristim drugi metod povlačenja, koji je ponovo počeo
Morate da unesete novac, pošaljite odobreno prikupljanje prihoda
vaša lična karta je ponovo odobrena
vaše vlasništvo da vidite da je vaš nalog odobren
priznanicu sa datumom i datumom transakcije, kao i vašim imenom, brojem prihoda, itd... odobreno
I kada ponovo izvršite povlačenje, traže od vas da ponovo pošaljete uplatu urađenu na ovaj način iznova i iznova. Imam oko 25 validiranih dokumenata, ali nikada ne možete povući to je da počnete iznova
Na slikama prikazujem proces koji se nastavlja bez smisla
moja dokumenta su validirana od 2022
Ali kada povučete preostali iznos, oni počinju da traže dokumente iznova i iznova bez kraja
da vam ne plaćam novac
The problem is that all the documents are verified and they keep requesting them again, they approve them and it's starting all over again. My last problem was that they approved the withdrawal and they said that they could not make it effective that I used another withdrawal method, which started again
You have to enter money send the approved income capture
your ID again approved
your ownership to see that your account is approved
a receipt with the date and date of the transaction as well as your name, income number, etc... approved
And when you make the withdrawal again, they ask you to send again the payment made like this over and over again I have about 25 validated documents but you can never withdraw it is to start over again
In the images I show the process that continues without making sense
my documents were validated since 2022
But when you make a withdrawal of the remaining balance, they start asking you for the documents over and over again without end
not to pay you your money
el problema es que todos los documentos estan verificados y sigen solicitandolos de nuevo los apruevan y es vuelta a empezar mi ultimo problema fue que aprobaron el retiro y digeron que no podian hacerlo efectivo que usara otro metodo de retirada lo cual vuelta a empezar
tienes que ingresar dinero mandar la captura del ingreso aprobada
tu identificacion de nuevo aprobado
tu titularidad para ver que es tu cuenta aprobado
un recibo con la fecha el dia y la transacion asi como tu nombre numero de ingreso etc... aprobado
y cuando haces nueva mente el retiro te piden que mandes de nuevo el pago realizado asi una y otra vez tengo como 25 documentos validados pero nunca puedes retirar es empezar otra vez de nuevo
en las imagenes muestro el proceso que continua sin tener sentido
mis documetos estaban validados desde el 2022
pero cuando realizas una retirada de el saldo que te queda te empiezan a pedir los documentos una y otra vez sin fin
para no pagarte tu dinero
Hvala vam puno na odgovoru, jona88. Pre nego što kontaktiramo kazino, možete li proslediti svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, jona88. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Na kraju sam uspeo da uplatim novac pošto je to bila moja dopuna i tražio sam ga preko svoje banke, hvala, pozdrav
In the end, I managed to get the money paid since it was my recharge and I claimed it through my bank, thanks, regards
Al final e conseguido que me abonen el dinero ya que era de recarga mía y lo reclamé atraves de mi banco gracias un saludo
Poštovani jona88,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear jona88,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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