Igračica iz Grčke ne može povući svoj dobitak na željeni način plaćanja. Nažalost, igračica je izgubila svoj dobitak prije nego što smo mogli pomoći, pa smo bili primorani da odbijemo ovu žalbu.
The player from Greece cannot withdraw her winnings to a preferred payment method. Unfortunately, the player lost her winnings before we could help, therefore we were forced to reject this complaint.
Igračica iz Grčke ne može povući svoj dobitak na željeni način plaćanja. Nažalost, igračica je izgubila svoj dobitak prije nego što smo mogli pomoći, pa smo bili primorani da odbijemo ovu žalbu.
Oni su samo lopovi, ne pokušavajte, izgubićete novac, oni su prevaranti
Igrao sam oko 140€ konacno uspeo da napravim 320 i na kraju nisam mogao da podignem jer pise da se kartica ne prihvata jer je dotrajala.
Tražio sam od njih da mi vrate novac i naravno niko nije odgovorio
Lopovi.
They are just thieves don't try it you will lose your money they are scammers
I played about 140€ finally managed to make it 320 and in the end I couldn't withdraw because it says the card is not accepted because it is worn out.
I asked them for my money back and of course no one responded
Crooks.
Είναι απλά κλέφτες μην το προσπαθήσετε θα χάσετε τα χρήματα σάς είναι απατεώνες
Έπαιξα περίπου 140€ τελικά κατάφερα να τα κάνω 320 και τελικά δεν μπόρεσα να κάνω ανάληψη γιατί λέει ότι η κάρτα δεν είναι αποδεκτή λόγο ότι έχει φθαρεί.
Τους ζήτησα τα χρήματα μου πίσω και φυσικά δεν ανταποκρίθηκε κανένας είναι
ΑΠΑΤΕΏΝΕΣ.
Dragi louvari94,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih u potpunosti razumio cijelu situaciju. Da li sam dobro shvatio da se 320 € (vrijednost spora) drži na vašem računu?
Da li ste ranije izvršili uspješne isplate? Možete li molim vas da nam kažete da li ste pokušali da podignete svoj novac putem alternativnog načina plaćanja?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unaprijed hvala na odgovoru.
Srdačan pozdrav,
Kristina
Dear louvari94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €320 (dispute value) is being held in your account?
Have you made any successful withdrawals before? Could you please advise if you tried to withdraw your money via an alternative payment method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Iznos više nije na računu jer su ga nakon previše pokušaja isplate poništili sada sam shvatio da mi ga neće dati i onda sam samo igrao i izgubio ga kao i u svim ostalim slučajevima čitao sam da se to desilo drugi igrači.
Nisam uspjela podići jer mi ne prihvataju karticu na ličnu kartu jer kažu da je nošena.
Bio sam siguran da će biti autentificiran jer sam igrao u drugim kockarnicama i nikad nisam imao problema sa autentifikacijom dokumenata pa sam uložio novac i osvojio pristojan novac i nisam mogao da ga podignem jer nije odobren.
Treba napomenuti da sam u početku pokušavao da podignem 50€
Nakon otkazivanja koje sam dobio nastavio sam da igram i uspeo sam da napravim 320.
Onda sam pokušao da podignem 95€ da vidim da li će mi to odobriti da bih mogao da podignem ostatak.
Pa pošto ni to nije odobreno, samo sam rekao da ti neće dozvoliti da ih dobiješ pa sam nastavio igrati.
The amount is no longer in the account because after too many withdrawal attempts they canceled it now I realized that they won't give it to me and then I just played and lost it as in all the other cases I read that it has happened to other players.
I couldn't successfully withdraw because they won't accept my card on ID because they say it's worn.
I was sure it would be authenticated because I have played in other casinos and never had a problem with document authentication so I deposited money won some decent money and I couldn't withdraw it because it is not approved.
It should be noted that at first I was trying to withdraw €50
After the cancellations I received I continued to play and managed to make 320.
Then I tried to withdraw €95 to see if they would approve it so I could withdraw the rest afterwards.
So since that didn't get approved either I just said it won't let you get them so I continued playing.
Το ποσό πλέον δεν υπάρχει στον λογαριασμό γιατί μετά από πάρα πολλές απόπειρες ανάληψης που μου τις ακύρωσαν πλέον κατάλαβα ότι δεν θα μου τα δώσουν και μετά απλά έπαιξα και τα έχασα οπός και σε όλες τις άλλες περιπτώσεις που διάβασα ότι έχει συμβεί με άλλους παίχτες.
Δεν μπόρεσα να κάνω επιτυχή ανάληψη γιατί δεν μου δέχονται την κάρτα μου στην ταυτοποίηση επειδή λένε ότι είναι φθαρμένη.
Εγώ ήμουν σίγουρη ότι θα γινόταν η ταυτοποίηση επειδή έχω παίξει και σε άλλα καζίνο και πότε δεν είχα πρόβλημα με την ταυτοποίηση των εγγράφων οπότε έβαλα χρήματα κέρδισα κάποια αρκετά χρήματα και δεν μπόρεσα να τα κάνω ανάληψη γιατί δεν εγκρίνεται.
Να σημειωθεί ότι στην αρχή προσπαθούσα να κάνω ανάληψη 50€
Μετά τις ακυρώσεις που δέχτηκα συνέχισα να παίζω και κατάφερα να τα κάνω 320.
Μετά προσπάθησα να κάνω 95€ ανάληψη για να δω αν θα την εγκρίνουν για να κάνω ανάληψη μετά και τα υπόλοιπα.
Εφόσον λοιπόν δεν εγκρίθηκε ούτε αυτό απλά είπα ότι δεν θα σε αφήσει να τα πάρεις οπότε συνέχισα να παίζω.
Hvala na odgovoru, louvari94. Nažalost, pošto ste igrali/izgubili svoje dobitke, bojim se da ne možemo mnogo učiniti za vas. Igrač je jedini odgovoran za svoj račun, aktivno stanje i sve opklade koje se odvijaju. Razumijem da se to nikada ne bi dogodilo da ste mogli povući iz prvog pokušaja, ali u ovom trenutku ne možemo tražiti od kazina da vam vrati izgubljeni dobitak.
Molim vas, javite mi ako mogu još nešto da vam pomognem, inače ću biti primoran da odbijem ovu žalbu. Hvala vam na razumijevanju.
Thank you for your reply, louvari94. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
Nisam tražio svoj izgubljeni dobitak u svakom slučaju tražio sam novac tamo gdje sam položio razlog zbog kojeg mi nije dozvoljeno da podignem svoj dobitak.
I njegovi odgovori su uvijek da sam pristao na uslove usluge bez pominjanja da to rade kao sistem za prevaru igrača.
Hvala vam puno i hvala vam na odgovoru.
I did not ask for my lost winnings in any case I asked for the money where I have deposited the reason where I was not allowed to withdraw my winnings.
And his answers are always that I have agreed to the terms of service without mentioning that they are doing this as a system to cheat the players.
Thank you very much and thank you for your reply.
Δεν ζήτησα τα χαμένα μου κέρδη σε καμία περίπτωση ζήτησα τα χρήματα όπου έχω κάνει κατάθεση για τον λόγο όπου δεν μου επέτρεψαν να κάνω ανάληψη τα κέρδη μου.
Και οι απαντήσεις του είναι πάντα ότι έχω συμφωνήσει με τους όρους υπηρεσιών χωρίς όμως να αναφερθούμε στο ότι αυτό το κάνουν σύστημα για να εξαπατήσουν τους παίχτες.
Ευχαριστώ πολύ και πάλη για την απάντηση σας.
Žao mi je, ali ne možemo tražiti povrat depozita koji su izgubljeni tokom igranja. Zaista bismo željeli pomoći, ali ovaj put nam je to nemoguće.
Nažalost, nakon prikupljanja svih potrebnih informacija primorani smo odbiti ovu reklamaciju. Žao nam je što vam nismo bili u mogućnosti pomoći s ovim, ali molimo vas da nas kontaktirate ubuduće ako naiđete na bilo kakav problem sa ovim ili bilo kojim drugim kazinom i mi ćemo se potruditi da vam pomognemo.
I am sorry, but we cannot ask for a refund of deposits that have been lost during the gameplay. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.