The player from Romania had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that the withdrawal was initiated on December 13th, and by December 24th, no payment had been received despite having a verified profile. The issue was resolved when the player's first withdrawal was finally completed.
Igrač iz Rumunije je čekao na povlačenje manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je prijavio da je povlačenje pokrenuto 13. decembra, a do 24. decembra nije primljena nijedna uplata uprkos tome što je imao verifikovan profil. Problem je rešen kada je prvo povlačenje igrača konačno završeno.
Podnosim novu žalbu jer sam zbunio veb stranice.
I am submitting a new complaint because I confused the websites.
Fac o noua plângere pentru că am făcut confuzie între siteuri
Dear Andreidinamo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Tako da sam napravio povlačenje 13. decembra i sad smo 24. decembra i ništa, isti odgovori u četovanju, ništa konkretno, profil je verifikovan
So I made the withdrawal on December 13th and now we are on December 24th and nothing, same answers in chat, nothing concrete, the profile is verified
Deci am făcut retragerea pe 13 decembrie și acum suntem în 24 decembrie și nimic aceleași răspunsuri în ceat nimic concret profilul este verificat
Prvo povlačenje je konačno završeno!!
The first withdrawal has finally been completed!!
Prima retragere a fost finalizată în sfârșit!!
Draga pamelacummings48,
Ova žalba će sada biti zatvorena.
Nikada nemojte praviti novu žalbu ako ste ušli u netačan kazino, samo recite to u svojoj stvarnoj žalbi.
Promeniću drugu pritužbu koju imate kod Tomasa u odgovarajući kazino i tamo rešiti problem.
pozdrav,
Nick
Dear pamelacummings48,
This complaint will be now closed.
Please never create a new complaint if you did enter the incorrect casino just tell it in your actual complaint.
I will change the other complaint you have with Tomas to the correct casino and handle the issue there.
Regards,
Nick
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
