Igrač se bori da povuče svoj novac jer je njegov zahtev odbijen. Odbili smo žalbu jer je igrač zatvorio svoj nalog i rekao da više nije potrebna pomoć.
The player struggles to withdraw his money as his request is getting rejected. We rejected the complaint because the player closed their account and advised no more assistance was needed.
Igrač se bori da povuče svoj novac jer je njegov zahtev odbijen. Odbili smo žalbu jer je igrač zatvorio svoj nalog i rekao da više nije potrebna pomoć.
Deponovao sam novac (bez bonusa) dva puta 17. februara 2023. Osvojio sam prvih 30 dolara preko 530 dolara i pošto sam već imao pobednike da dodam ovome, zatražio sam da povučem 650 dolara. Zatim sam proverio iznos za koji je Boho rekao u povlačenju sa mog računa da nije povezan sa bilo kakvim bonus ograničenjima i da nema sredstava, pa sam sa poverenjem zatražio ovo povlačenje. Zatim sam deponovao još 30 dolara koje je kazino prihvatio i osvojio još jedan veliki iznos pa sam povukao 350 dolara. Kao odgovoran kockar. Nedugo nakon što sam zatražio ova povlačenja, problemi su počeli i nastavili nekoliko puta i svaki put kad tim za podršku poništava moje zahteve.
Prvo želim ponovnu sertifikaciju, koju sam već poslao, ali sam to uradio ponovo. Proces verifikacije za moj broj mobilnog telefona je pogrešan na njihovom sajtu, kada unesem svoj broj da sms pošalje kod, neće vam dozvoliti da koristite svoj broj tako da broj telefona ne može da se verifikuje. Uzgred, ovo nije bio jedan od zahteva za identitet koji su tražili, ali sam im skrenuo pažnju na to jer smatram da bi trebalo da isprave ovo pitanje. Počinjem da mislim da je greška u verifikaciji telefona luka šeme za odbijanje povraćaja sredstava. Živim u Australiji, boho kazino lako prima moje depozite, ali moja povlačenja su odbijena, želim svoj legalno osvojeni novac koji mi stalno vraćaju na račun u svom kazinu, ali odugovlače moj povraćaj. Možete li mi možda pomoći? Prijavio sam se za ovaj kazino isključivo na osnovu vaše ocene i recenzije jer sam smatrao da je to zaista dobar siguran kazino. Svaka pomoć će biti veoma cenjena jer mi je potreban novac zbog finansijskih poteškoća i razlog zbog kojeg sam igrao bio je nadajući se da ću pobediti da bih isplatio svoj računi . Bio sam oduševljen kada sam mislio da se isplatilo, ali sam bio razočaran. Nemam pojma zašto i dalje odbijaju da otkažu. Oni su odgovorni za izazivanje mnogo mentalne anksioznosti jednim pokretom e-pošte. Mora da postoje posledice za kazino koji tako lako odbacuje osećanja i mentalno zdravlje ljudi. Osvojio sam, ako bih pobedio u kazinu gde sam ušao i igrao, odmah bi mi platili. Ovo je bila sramota i daje im mnogo manju ocenu u mojim očima od onih 7,5 koje imaju.
Srdačan pozdrav i nadamo se da ćemo se javiti
Denice A*****
I deposited money (without bonuses ) twice on 17th February 2023. I won on the first $ 30 over $ 530 and as I already had winners to add to this I requested to withdraw $650 . Then , I checked the amount that Boho said in my account withdrawal was unattached to any bonus restrictions and no funds were , so I requested this withdrawal with confidence . Then I deposited another $30 which was accepted by the casino and won another large amount so withdrew $350 . As a responsible gambler. Not long after I requested these withdrawals the trouble started and has continued several times and each time the support team are canceling my requests.
Firstly wanting recertification, which I have sent already, but did so again . The verification process for my mobile phone number is faulty on their site , when I put in my number to have sms send the code it will not allow you to use your number so the phone number cannot be verified . This by the way was not one of the identity requirements they asked for but I brought it to their attention as I feel they should rectify this issue. I am beginning to think that the phone verification failure is port of a scheme to refuse refunds . I live in Australia, my deposits are easily received by boho casino , yet my withdrawals are refused , I want my legally won money that they keep putting back into my account with their casino yet keep stalling my refund . Can you possibly help me? I signed up for this casino purely on your rating and review as felt it was a genuinely good safe casino.Any assistance will be greatly appreciated as I need the money due to financial difficulties and the reason I played was hoping to win to pay off my bills . I was thrilled when I thought it paid off, only to be let down . I have no idea why they are still refusing to cancel . They are responsible for causing much mental anxiety with the flick of an email . There must be consequences for a casino that flippantly dismisses peoples feelings and mental health so easily. I won , if I won in a Casino where I walked in and played, I would be paid straight away. This has been a disgrace and gives them a much lesser rating in my eyes than the 7.5 they have .
kind Regards and hoping to hear back from you
Denice A*****
Zdravo AgathasAttic1,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa BOHO kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li molim vas da nam kažete od kada je tačno proces verifikacije u toku? Koji dokumenti su već odobreni, a koji ne? Koliko puta je vaš zahtev otkazan? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello AgathasAttic1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BOHO Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? How many times did your request got canceled? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Zdravo Nik i hvala vam na odgovoru. Svi dokumenti osim telefonske verifikacije su odobreni. Koji su :
Moja adresa
Moj način depozita
Moj identitet
Telefon je nemoguće proveriti jer mi nikada nije dozvolio da primim sms kod koji je neophodan da pošaljem Boho-u radi verifikacije. Kao da su namerno namerno postavili ovo da propadne.
a Osim toga, komunikacije su čisto generičke i menjaju svoje razloge zbog kojih stalno odbijaju moju isplatu. Na primer, nekoliko puta traženje ponovne verifikacije kada je već završeno (3 puta dostavljeno), zatim dokaz o mojim depozitima, pa samo otkazivanje bez objašnjenja.
Deponovao sam 30 dolara 17. februara, bez bonusa i nastavio da pobeđujem, pa sam odlučio da povučem 650 dolara i podneo taj zahtev. Depozit je očišćen i moj račun kod Bohoa je rekao da nema ograničenja (bez ograničenja bonusa) koja me sprečavaju da podignem ovaj iznos.
Zatim sam nastavio da igram sa stanjem i takođe sam deponovao 30 dolara dodatno da bih nastavio da igram. Onda kada sam ponovo pobedio, povukao sam 350 dolara, opet bez uslova za bonus.
Skoro odmah oba su otkazana bez objašnjenja ..Tako sam ušao u svoj nalog i tu sam otkrio da nisam ispunio svoje zahteve za verifikaciju. Boho nije rekao da moram da proverim vreme, jednostavno su otkazali na osnovu čega ne znam. Dakle, nakon podnošenja svih dokumenata i verifikovanja svih osim telefona (oni nikada nisu spomenuli ovaj uslov kada su otkazali, mislim da su namerno onemogućili bilo kome da verifikuje brojeve telefona kako bi ograničili pristup vašim dobicima)
Nikada se ne čujem sa timom za podršku kada im pošaljem e-poštu svaki put kada moj zahtev bude otkazan, samo iz e-pošte za povlačenje iz različitih razloga.
Zatim, nakon što sam osvojio novac za mojih 350 dolara, moj drugi depozit 17. februara za depozit od 30 dolara sa sredstvima na mom boho računu, video sam kada sam 20. februara proverio svoj bankovni račun da je depozit odbijen??
Dakle, Boho je onda nastavio da traži dokaz koji sam deponovao. Nemam pojma šta se dogodilo i to se dogodilo nakon što sam vam već poslao svoju žalbu. Stoga, Boho sada dovodi u pitanje oba moja povlačenja, iako je prvo povlačenje od 650 dolara zatraženo pre drugog zahteva za povlačenje od 650 dolara, nema nikakve veze sa drugim zahtevom za povlačenje od 350 dolara. Ipak, oni kombinuju to dvoje i odbijaju oboje.
Pokušao sam nekoliko puta da podignem različite iznose sada da vidim da li će ih odobriti u manjim koracima, ali oni stalno odbijaju, odbijaju i odbijaju. Ako ne mogu da pristupim novcu osvojenom odbijenim 2. depozitom, koji je van moje kontrole, sigurno prvi dobitak koji sam osvojio pošteno i pošteno na odobrenom depozitu bez priloženih uslova bonusa (pročitao sam njihove uslove) treba da bude isplaćen bez pitanje .
Još jedna greška je što kada pokušam da podignem novac i vratim ga na način plaćanja koji sam koristio za depozit (master card), on nikada neće prihvatiti moju adresu, pa tražim bankovni depozit. Nikada me nisu ispitivali ni o ovome, što mi je čudno i sumnjivo, jer jedan uslov o kojem sam pročitao je da kada povučete morate da povučete koristeći isti metod koji koristite za uplatu, osim što nikada ne mogu da ga nateram da se obradi. Lako prihvataju depozite, ali onemogućavaju podizanje. Predlažem vam ovo za hitnu pažnju Nic, pošto je po mom iskustvu ocena 7,5 veoma varljiva. Nikada se ne bih pridružio da sam znao kako oni zapravo rade i tretiraju svoje igrače.
Poslednji put sam se čuo sa njima sinoć. Opet odbijen. Zahtevao sam da sada dobijem manje novca od 535 dolara, što je iznos koji su oglašavali na pobedničkoj stranici koju sam osvojio pre nego što sam pokušao da podignem 650 dolara. Zanimljivo je da vidite šta, zašto će bez sumnje odbiti i ovo.
Sada sam odigrao preostali iznos, pokušavajući da osvojim više bez depozita, glupo, trebalo je da ostavim stanje na 1000 dolara, ali sam mislio da ako osvojim više bez daljeg depozita, onda neće imati pravo da odbijaju . Oni stalno pominju odbijeni depozit od 30 dolara kao razlog odbijanja celokupnog iznosa kada su dva zahteva za povlačenje bila potpuno odvojena.
Oni su veoma nepošteni, kazino i teško mogu da priuštim da izgubim novac koji sam osvojila jer sada brinem puno radno vreme za svog muža i nadala sam se da ću moći da osvojim nešto novca da platim neke račune. Rizik, ali kada sam to uradio, bio sam preko meseca, skinuo sam teret sa svojih grudi. Onda je od tada stresno.
Iskreno se nadam da ćete moći da dođete do dna ovoga umesto mene, barem da vidite zašto je njihov Mastercard i sistem za verifikaciju telefona lažni osmišljen da propadne. Inače sam u Australiji.
Srdačan pozdrav za bilo kakvu pomoć, objašnjenje.
S poštovanjem
Denice A******
Hi Nick and thank you for replying.All documents apart from phone verification are approved. Which are :
My address
My method of deposit
My identity
The phone is impossible to verify due to not ever allowing me to receive the sms code necessary to send to Boho to verify . It’s as though the deliberately have this set up to fail on purpose .
aApart from that communications are purely generic and they change their reasons for continuously refusing my payout .For example asking several times for reverification when it’s already been completed ( 3 times submitted) then proof of my deposits, then just canceling without explanation.
I deposited $30 on 17th Feb, no bonuses attached and keep winning, so I decided to withdraw $650 and submitted that request . The deposit was cleared and my account with Boho said there were no restrictions ( no bonus restrictions) preventing me from withdrawing this amount .
Then I continued playing with the balance and also deposited $ 30 extra to keep playing . Then when I won again ,I withdrew $350 , again without bonus conditions .
Almost straight away both were canceled no explanation ..So I went into my account and this is where I discovered that I had not actually completed my verification requirements. Boho did not say that time I needed to verify , they simply just canceled on what grounds I do not know . So after submitting all the documents and having all but the phone verified ( they have never mentioned this requirement by the way when they cancel , I think they deliberately have made it impossible for anyone to verify the phone numbers in order to restrict accessing your winnings)
I never hear from the support team at all when I email them each time my request is cancelled , only from the withdrawal email with different reasons .
Then , after I won the money for my $350 my 2nd deposit on the 17th of February for $30 deposit with funds in my boho account I see when I checked my bank account on the 20th of February that the deposit was rejected ??
So , Boho then kept asking for proof I had deposited. I have no idea what has happened and this occurred after I had already sent you my complaint . Therefore, Boho is now questioning both my withdrawals, even though the first $650 withdrawal was requested before the second withdrawal request of $650, completely nothing to do with the 2nd withdrawal request of $350 . Yet they are combining the two and refusing them both .
I have attempted several times to withdraw various amounts now to see if they will approve them in smaller increments but they keep refusing, refusing and refusing . If I cannot access the money won by the rejected 2nd deposit, which is out of my control , surely the first winnings I won fair and square on a approved deposit without bonus conditions attached ( I read their terms and conditions ) should be be paid without question .
Another glitch is that when I try to withdraw money and have it deposited back into the method of payment I used to deposit ( master card) it will never accept my address, so I ask for a bank deposit. They have never questioned me about this either , which I find odd and suspicious because one condition I read about is that when you withdraw you must withdraw using the same method you use to deposit, except I can never get it to process . They easily accept deposits , but make it impossible to withdraw . I am bringing this to you for urgent attention Nic , as in my experience the 7.5 rating is very misleading . I would never have joined if I knew how they actually operate and treat their players .
The last time I heard from them was last night . Again rejected . I have requested to receive less money now $ 535 which is the amount they advertised on the winning page I won before I tried to withdraw $650 . Be interesting to see what, why they will no doubt refuse this too .
I have played out the remaining balance now, trying to win more with no deposit, silly me, I should have left the balance at $1000, but I thought if I won more with no further deposit, then they would have no recourse to keep refusing . They keep referring to the $30 rejected deposit as reason for the entire amount being refused when the two withdrawal requests were entirely separate .
They are a very dishonest, casino and I can hardly afford to lose money I have won as I now care full time for my very I’ll husband and I hoped I could win some money to pay some bills . A risk , but when I did , I was over the moon, took a burden off my chest . Then it’s been stressful ever since .
I truly hope you can get to the bottom of this for me , at least see why their Mastercard and phone verification system is a sham designed to fail . I am in Australia by the way .
Kindest Regards for any assistance, explanation.
yours faithfully
Denice A******
Dragi Nick, nakon mnogo razgovora u ćaskanju uživo sa Eli, dokazujući listu transakcija sa moje BankVest Mastercard jasno pokazujući depozite i proviziju za gotovinski avans naplaćenu za 3 transakcije, sada oni insistiraju na određenom vremenu transakcije?? Eli neće prihvatiti ništa drugo. Učtivo sam se izjasnio o svom slučaju rekavši da vreme nikada nije uključeno u bankovni izvod!! Moja banka je ovo potvrdila. Takođe, više zabrinjava nakon što sam osvojio poslednji iznos istog dana i proverio da li je dostupnost za povlačenje bez obaveza (bez korišćenih bonusa), iznos je rekao da je sve u redu da se povuče bez ograničenja.
Kada sam proverio svoje Mastercard transakcije bilo je 3 gotovinskih avansa po 4,00 USD po komadu, što je moja banka naplatila kao dokaz da su izvršena 3 depozita. Ipak, na sajtu kazina u mom novčaniku poslednji depozit od 30 dolara je odbijen tokom perioda čekanja, iako sam osvojio taj novac. Ovaj depozit nema nikakve veze sa druge dve depozitne transakcije gde sam zahtevao prvobitno povlačenje, ali njihov predstavnik kaže da su sve povezane zajedno?
Zašto su mi naplaćena 3 gotovinska avansa kada je kazino prihvatio samo dva depozita 3 dana kasnije? Osećam se zbog osvajanja dva velika iznosa, pokušavaju sve da ne isplate moj novac.
Sve što stalno traže je 30$, treće vreme depozita koje, kao što znaju, ne mogu da obezbedim i zato neće verifikovati moj nalog!!
ako je iz nekog razloga (a nije mi rečeno zašto) 3. depozit ništavan, zašto onda ne mogu da isplate zahtev za povlačenje nesporne transakcije koji je prvobitno odbijen? Miriše na nemoguće zahteve koje treba ispuniti kada nastavljaju da insistiraju na vremenu transakcije kada se to ne može obezbediti. Očigledno se trude da ne isplate. Juče sam pokušao sa malim eksperimentom i deponovao sam od svoje druge institucije i naravno nije bilo problema. Depoziti uvek rade, međutim pokušaj podizanja nije lak jer nisu pošteni. Ko ima priliku da otkaže depozit na čekanju? Može li kazino to da uradi?
Iskreno, sada mi je postalo pravi princip da ovo sagledam do kraja jer nije u redu da oni prihvataju nečiji novac tako lako kao što to čine, a ipak nastavljaju da pojačavaju anti, čineći verifikaciju skoro nemogućom. Zavisim od vas za transparentnost ove kompanije jer je potpuno nemoralno ono kroz šta me dovode!! Dao sam svaki dokument koji su tražili, a oni stalno menjaju pravila! Oni znaju da nijedan bankovni izvod neće obezbediti vreme i da je to ono na šta se oslanjaju da bi izašli iz plaćanja? Gde je zakonitost insistiranja na vremenu? To je trik po mom mišljenju.
Pokušaću ponovo da se povučem iz radoznalosti pošto sam ponovo osvojio svoj depozit od moje druge institucije, međutim, očekujem isti ishod pošto neće očistiti moja sredstva bez vremena poslednjeg depozita od 30 dolara koji sam napravio mojim originalnim metodom deponovanja kod njih . Očigledno je da je to odobreno od strane banke jer mi je naknada za gotovinski avans naplaćena i nalazi se na izvodu.
Hvala Nic, to je kao što sam rekao ranije, princip jer nisam u poziciji da izgubim novac. Samo sam želeo ono što sam osvojio pošteno i pošteno prvobitno, sada sa stanjem od 600 dolara na mom Boho računu, samo bih bio srećan da ga izvadim i nikada više ne bih imao posla sa ovim nepoštenim kazinom i njihovim smešnim zahtevima.
Dear Nick , after many conversations on live chat with Eli , proving a list of transactions from my BankWest Mastercard clearly showing the deposits and the cash advance fee charged for 3 transactions, now they are insisting on a specific transaction time ?? Eli will not accept anything else . I have politely pleaded my case saying that time is never included on a bank statement!! My bank confirmed this . Also , more worrying is after I won the last amount on the same day and checked to see what availability was to withdraw with no strings attached ( no bonuses used ) the amount said all was ok to be withdrawn no restrictions.
When I checked my Mastercard transactions there were 3 cash advances for $4.00 ea , which my bank charged as proof 3 deposits were made . Yet on the casino’s site in my wallet the last deposit of $30 was rejected during their pending period, even though I won on that money . This deposit has nothing to do with the other two deposit transactions where I requested the initial withdrawal , yet their representative is saying they are all linked together ?
Why was I charged 3 cash advances when only two deposits were accepted 3 days later by the casino ? I feel due to winning two large amounts, they are trying everything not to pay out my money .
All they keep requesting is the $30 , third deposit time which as they know I cannot provide and this is why they won’t verify my account !!
if for some reason (and I haven’t been told why ) the 3rd deposit is null and void, then why can’t they pay out the non disputed transaction withdrawal request that was initially rejected? It smacks of impossible demands to meet when they are continuing to insist on a time of transaction when it cannot be provided . They obviously are trying their hardest not to pay out. I tried a little experiment yesterday and deposited from my other institution and it went through no problem of course . Deposits always do , however trying to withdraw is not easy because they are not honest .Who has privy to cancelling the pending deposit? Can the casino do this ?
Honestly , it’s now become a real principle for me to see this to the end as it is not right that they accept one’s money as easily as they do, yet keep upping the anti , making verification near impossible to complete . I am depending on you for transparency from this company as it is completely immoral what they are putting me through !! I have provided every single document that they have requested, yet they keep changing the rules ! They know that no bank statement is going to provide time and this is what they are relying upon for getting out of paying ? Where is the legality in insisting on a time ? It is a ploy in my opinion .
I will attempt to withdraw again out of curiosity as I won again on my deposit from my other institution, I expect the same outcome however as they won’t clear my funds without the time of the last deposit of $30 I made through my original method of depositing with them . Obviously it was cleared by the bank as the cash advance fee has been charged to me and is on the statement .
Thanks Nic ,it is as I said before, the principle as I am not in a position to lose money . I just wanted what I won fair and square originally, now with the balance being $600 in my Boho account I would just be happy to get it out and never deal with this dishonest casino and their ridiculous demands ever again .
Baš kao što sam mislio, nikako ne mogu da podignem svoj novac, jer novac možete povući samo na isti način na koji ste deponovali, ali su svi putevi blokirani. Zbog toga sam zatražio da se povuče i stavi na moj bankovni račun, jer možete da pređete na završnu fazu sa tom metodom, samo da bih bio odbijen na osnovu toga što nije bilo verifikacije/dolazi, naravno da nije!! Ne možete da proverite, oni to onemogućavaju. Zašto su otkazali moju transakciju na čekanju nakon što sam pobedio i nakon što sam zatražio povlačenje dobitaka ostvarenih sa depozita, a zatim insistirali na vremenu kako bi mogli da kažu da vam ne možemo platiti zbog otkazivanja transakcije?? Moja banka mi je naplatila proviziju za gotovinski avans što dokazuje da sam deponovao. Boho kazino kao trgovac je jedini koji može da otkaže na čekanju. Kako se mogu pregledati i kao 7,5 od 10 ne mogu da razumem da li ovako funkcionišu. Zanimaju me izgovori koji će ponuditi.
Just as I thought, no way I can withdraw my money as you can only withdraw the money from the same way you deposited , yet all avenues are blocked . Hence I requested it to be withdrawn and put into my bank account instead as you can proceed to the final stages with that method , just to be refused on the grounds of no verification was /is forth coming, of course it’s not !! You can’t verify, they make it impossible . Why did they cancel my pending transaction after I won and after I requested withdrawal of the winnings made from the deposit, then insist on a time so they can say we can’t pay you due to the cancellation of the transaction?? My bank has charged me a fee for cash advance which proves I deposited. Boho casino as the merchant is the only one who can cancel pending .How they can be reviewed and as 7.5 out of 10 is beyond me if this is how they operate . I am interested in the excuses they will offer .
Nisam siguran da li primate ove dodatne razgovore od mene, ali bih cenio dalju komunikaciju. Čvrsto verujem da je kazino blokirao drugi depozit na čekanju, pošto sam ja pobedio na svoja dva prva depozita i koristeći ovo kao izgovor da ne verifikujem moj depozit jer se ne pojavljuje na mom bankovnom izvodu ili na njihovom kraju jer su otkazali to tokom procesa u toku. Zašto inače imam 4,00 USD k 3 gotovinske avanse na svojoj listi Mastercard transakcija? (Ako je legalno otkazana, naknada od 4,00 USD bi takođe bila vraćena) tačno na dan kada sam deponovao i osvojio sa dva depozita od 30 USD u pitanju, a ne poseban kasniji depozit od 60 dolara, istog dana? Proces verifikacije za obezbeđivanje vremena je smešan. Čak ni moj mesečni bankovni izvod koji dobijem nikada ne sadrži vremensku transakciju kada je obrađen. Dao sam im svaku verifikaciju koju traže prilikom registracije. Tek nakon što sam pobedio i želeo da se povučem dobijao sam sve više zahteva za proveru. Zar to ne zvuči sumnjivo? Sada sam spreman da prihvatim novac koji sam osvojio sa prvim depozitom i zatražio 650 dolara jer je ovo odvojeno od drugog depozita, iako kažu (Eli u ćaskanju uživo) da su sve transakcije „povezane", kako? Ako onemoguće verifikaciju, kako su legalne? Niko ne može pružiti više od mene. Sve sam poslao. Nemam mnogo poverenja u to da ću ikada videti svoj dobitak, samo ću se nadati da se ne oslanjate na njih da vam odgovore, zašto bi ako niko ne može da ih pozove na odgovornost. Međutim, vaša ocena 7,5 treba da se prilagodi.
Kada ću očekivati ažuriranje?
Denice
I’m am not sure if you are receiving these additional conversations from myself, however I would appreciate some further communication. I firmly believe that due to myself winning on my two first deposits, the casino has blocked the pending second deposit and using this as the excuse to not verify my deposit as it isn’t showing up on my bank statement or their end because they canceled it during the pending process. Why else do I have $ 4.00 x 3 cash advances fees on my Mastercard transactions list ?( If it was cancelled legally the $ 4.00 fee would also be refunded )on the exact day I a deposited and won with the two $30 deposits in question not a separate later $60 deposit, the same day? The verification process to provide a time is ridiculous. Even my monthly bank statement I get never has a time transaction when it’s processed . I have given them every verification they request on signing up . Only after I won and wanted withdrawal was I given more and more verification demands . Doesn’t that sound suspicious? Now, I am prepared to just accept the money I won with the first deposit and requested $650 as this is separate from the 2 nd deposit, even though they are saying ( Eli in live chat ) that all transactions are " linked", how? If they make verification this impossible, how are they legal ? No one can provide more than I have . I have sent everything . I don’t have much faith in ever seeing my winnings, I will just hope that you don’t rely on them to reply , why would they if no one can hold them to account . However, your 7.5 rating needs adjustment.
When will I expect an update?
Denice
Hvala AgathasAttic1 za sve date informacije. Sada ću proslediti vašu žalbu kolegi Tomasu (KSKSKSKSKS0@email.kkkkk ) koji će vam od sada pomagati i pokušaće da stupi u kontakt sa kazinom.
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Thank you AgathasAttic1 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on and will try to get in touch with the casino.
Wish you best luck resolving it.
Regards,
Nick
Hvala Nic, rekli su i ponavljaju da žele izjavu sa informacijama za koje ne mogu da verujem da mogu dati, odbili su depozit, žele da dokažem da je to onaj na kom sam osvojio?
Thanks Nic, they have said and keep saying that they want a statement with information I cannot believe possibly provide, they rejected a deposit , want me to prove it was the one I won on ?
Pročitao sam mnogo recenzija o ovom kazinu kojem sam se pridružio na osnovu vaše ocene 7,5 i vaših pozitivnih recenzija o njemu. Nažalost, trebalo je da pročitam recenzije kupaca pre nego što se pridružim. Oni su poznati po tome što nikada ne poštuju isplate dodatnom verifikacijom koja je potrebna sve vreme i pojačavaju anti kada šaljete sve više i više tražene papirologije. Ipak, ?oni lažiraju depozite bez obzira na verifikaciju?? Odbili su depozit nakon što sam osvojio i kažu da kada ponovo uplatim i ponovo dobijem, oni osporavaju kasniji depozit? Kako možete podržati ovaj kazino? Da li ste pročitali ostale kritike? Ne tražim nikakvu podršku ili pozitivan ishod, oni su jednostavno kriminalci u svojoj nameri da odaju počast svojim klijentima koji su s pravom dobili novac.
lekcija naučena .
I have read lots of reviews about this casino which I joined on the premise of your 7.5 review rating and your positive reviews about it. Unfortunately I should have read the customer reviews before joining . They are notorious for never honouring withdrawals with the extra verification required all the time and upping the anti when you do send more and more requested paperwork .Yet ,?they fake deposits regardless of verification?? They rejected a deposit after I won and are saying that when I re deposited and won again they are challenging the later deposit? How can you endorse this casino ? Have you read the other reviews? I don’t hold out any support or positive outcome, they are simply criminal in their intent towards honouring their customers rightfully won money .
lesson learned .
Zatvorio sam račun u ovom kazinu jer ne verujem da ću dobiti novac od njih jer sam pročitao slične kritike od ljudi poput mene koji imaju potpuno iste probleme sa svojim nemogućim zahtevima da dokažu Lego vaših depozita nakon što odbiju vaše depozit tokom procesa na čekanju nakon što pobedite i zatražite povlačenje. Ni ja nemam poverenja u vas da ćete mi moći pomoći u povoljnom ishodu.
pkease im skine ocenu 7,5 tako da i drugi ne budu uvučeni u vaš lažni osećaj sigurnosti kada ih podržavate kao bezbedan kazino. Oni su svakako sve samo ne .
I have closed the account with this casino as I have no faith in getting any monies from them as I have read similar reviews from people like me who have exactly the same issues with their impossible requests to prove the Lego of your deposits after they reject your deposit during the pending process after you win and request withdrawal. I also have no faith in yourselves being able to assist me with a favourable outcome either .
pkease do take their 7.5 rating off them so others are too not sucked in by your false sense of security in endorsing them as a safe Casino . They are certainly anything but .
Zdravo AgathasAttic1,
Žao mi je što čujem za vaše neprijatno iskustvo. Kada je vaš nalog sada zatvoren, možete li potvrditi da li vam je i dalje potrebna naša pomoć?
Hvala vam.
Srdačan pozdrav,
Tomas
Hello AgathasAttic1,
I am sorry to hear about your unpleasant experience. When your account is now closed, can you please confirm if you still need our assistance?
Thank you.
Kind regards,
Tomas
pa, voleo bih da mislim da biste pogledali ove momke i pregledali svoju ocenu. Savet: pročitajte mnoge recenzije kupaca na trustpilotu, na primer.
well I would like to think you would look into these guys and review your rating . Tip : read the many customer reviews on trustpilot for instance.
Poštovani AgathasAttic1,
Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, kazino još nema nerešenih žalbi kod nas. Smanjenje rejtinga uzrokovano budućim nerešenim žalbama, ako ih bude, moglo bi pomoći da se promeni pristup kazina.
Nažalost, pošto ste zatvorili svoj nalog i rekli ste da vam više nije potrebna pomoć, bojim se da ništa ne možemo da uradimo i primoran sam da odbijem vašu žalbu.
Žao mi je što nisam mogao više pomoći. Nadam se da više nećete naići na ovakav problem, ali ne ustručavajte se da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Tomas
Dear AgathasAttic1,
I understand this isn't a satisfactory solution to your issue. However, the casino has no unresolved complaints with us yet. The decrease in the rating caused by future unresolved complaints, if any, might help to change the casino's approach.
Unfortunately, as you have your account closed and advised no more assistance is needed, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.
I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Kind regards,
Tomas
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.