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I've been waiting for the money for almost 3 weeks. They do not respond to emails and I am afraid that I will never receive the money. Withdrawals that were approved by themselves and that they said that in 3-7 working days I would have it in my account. This casino is a scam

Hace casi 3 semanas que estoy esperando el dinero. No responden a los emails y me temo que nunca voy a recibir el dinero. Retiradas que estaban aprobadas por ellos mismos y que decían que en 3-7 días laborables lo tendría en mi cuenta. Este casino es un fraude

Dear Sergio,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Sergio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.