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They fraudulently took possession of the list of my documents and sent them to lockdown, refusing to name the reason. I have no other accounts there, I saw you have a 1mbtc no deposit bonus, I decided to get it. As a result, for 3 days they asked me for different documents, provided everything, promised a bonus, and issued a ban.

Обманным путем завладели перечнем моих документов и отправили в блокировку отказываясь называть причину. других аккаунтов там не имею, увидел у вас бездепозитеый бонус 1mbtc, решил получить. в итоге 3 дня разные документы у меня выпрашивали, все предоставил, обещали бонус, а выдали бан.

Dear геннадий,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Please understand that the casino has a right to close any account without further explanation. Could you please specify which bonus you have redeemed initially? Was it Free Bonus money  (No Deposit bonus)? Have you deposited any funds into your account? Are there any funds being held by the casino?

I hope we will be able to help you to receive a refund of your deposit as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I got absolutely nothing but a lock. This is a scam project. They stole my documents and misled me by promising a no deposit bonus. I didn’t make a single spin in this establishment to be blocked. I demand that they be added to the black list, or an explanation of the reason for blocking. I'm sure I'm not the only one, just no one wants to complain.

Я не получил абсолютно ничего кроме блокировки. Это скам проект. Они украли мои документы введя меня в заблуждения обещая бездепозитный бонус. Я ни сделал ни 1 спина в этом заведении, что бы меня заблокировали. Требую внесения их в черной список, либо пояснения причины блокировки. Уверен я такой не один, просто ни кто не хочет жаловаться.

Please understand that casinos, in general, have a right to restrict, close or deny registration of a new account if they suspect irregular play or other questionable activities or for no reason at all. 

If no funds are being held, I’m afraid, there’s not much we can do for you. 

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Dobronx,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.