The player from Canada had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. It was noted that the player's balance had been lost and the account had been closed, leading us to consider the case no longer relevant and proceed with closing it.
Igrač iz Kanade je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije bila obrađena. Primećeno je da je saldo igrača izgubljen i da je račun zatvoren, što nas je navelo da smatramo da slučaj više nije relevantan i da nastavimo sa zatvaranjem.
Kao što vidim, vaše povlačenje je na čekanju za proveru i obradu od strane našeg finansijskog odeljenja, stoga, vaše povlačenje treba da bude prihvaćeno u najkraćem mogućem roku. Izmišljali su izgovor za izgovorom zašto ne mogu da isplatim...
As I see, your withdrawal is in the queue to be checked and processed by our Financial department, therefore, your withdrawal should be accepted in the shortest time possible. They have made up excuse after excuse why I can't cashout...
Dear Mogolor,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dragi Mogolor,
Pošto ste nas na forumu obavestili da je vaš balans sada izgubljen i da je vaš nalog zatvoren, smatramo da ovaj slučaj više nije relevantan i nastavićemo sa zatvaranjem.
Ako u budućnosti naiđete na bilo kakve probleme sa onlajn kazinom, ne oklevajte da nam se obratite.
Srdačan pozdrav,
Nick
Dear Mogolor,
As you have informed us on the forum that your balance has now been lost and your account has been closed, we consider this case no longer relevant and will proceed with closing it.
Should you encounter any issues with an online casino in the future, please do not hesitate to reach out to us.
Best regards,
Nick
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
