Dragi balintburian2,
Dobili smo dokaze koji podržavaju odluku kazina. Nažalost, nakon detaljnog ispitivanja svih relevantnih informacija, odbijamo ovu žalbu kao neopravdanu zbog kršenja uslova i odredbi kazina i uslova i odredbi bonusa, posebno zbog zloupotrebe više naloga sa istim ili veoma sličnim detaljima kreiranim iz isti IP, sa ciljem da iskoristi prednosti višestrukih bonusa. Kazino održava strogu politiku u vezi sa takvim slučajevima, a njegove radnje su u skladu sa odredbama i uslovima koje vam je tim kazina ranije saopštio putem e-pošte. Takvo ponašanje se generalno smatra neprihvatljivim u svakom onlajn kazinu. Uzimajući u obzir težinu ovih dokaza, slažemo se sa odlukom kazina, pošto su postupili u skladu sa svojim uslovima i odredbama.
Preporučuje se da pažljivo pregledate odredbe i uslove pre nego što aktivirate bilo koji bonus, obezbeđujući striktno poštovanje svih pravila kako biste sprečili razočarenja slična ovom. Žao nam je što nismo mogli biti od pomoći po ovom pitanju, ali slobodno nam se obratite u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, a mi ćemo se potruditi da vam pružimo pomoć.
Srdačan pozdrav,
Michal
Casino Guru
Dear balintburian2,
We have received the evidence supporting the casino's decision. Unfortunately, after a thorough examination of all pertinent information, we are declining this complaint as unjustified due to a breach of the casino's terms and conditions and bonus terms and conditions, specifically the misuse of multiple accounts with the same or very similar details created from the same IP, aiming to take advantage of multiple bonuses. The casino maintains a stringent policy regarding such cases, and its actions align with the terms and conditions as communicated by the casino team earlier to you via email. Such conduct is generally deemed unacceptable at every online casino. Considering the weight of this evidence, we find ourselves in agreement with the casino's decision, as they have acted in accordance with their terms and conditions.
It is strongly advised that you carefully review the terms and conditions before activating any bonuses, ensuring strict adherence to all rules to prevent disappointments similar to this one. We regret that we could not be of assistance in this matter, but please feel free to reach out in the future if you encounter any issues with this or any other casino, and we will make every effort to provide assistance.
Best regards,
Michal
Casino Guru
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