zdravo nadam se da si dobro. Kontaktiram vas u vezi sa žalbom protiv buumi.com kazina i operatera Njord Vantage Services LTD. Uložio sam im žalbu jer nisu u skladu sa estonskim zakonom o kockanju, član § 55. Zaštita igrača u kockanju na daljinu.
Ovaj kazino je prekršio estonski zakon i zakon o kockanju jer nije imao jasne informacije o tome koliko dugo igrač neprekidno igra, što se naziva „tajmer sesije" i što je regulatorni zahtev prema estonskom zakonu i zakonu o kockanju kada je u pitanju odgovorno kockanje. Jedina stvar koju imaju u svom kazinu je samo normalan sat koji pokazuje moje lokalno vreme, ali nema tajmer sesije ili jasne informacije o tome koliko dugo je sesija trajala neprekidno. Proverio sam i sva druga kazina imaju ovaj tajmer sesije koji rade pod estonskom licencom osim ovog i zamolio sam ih da refundiraju neto gubitke od 5061,58e na osnovu toga što nisu u skladu sa propisima o kockanju i zakonom i bez jasne informacije koliko dugo je sesija trajala prema estonskom zakonu o kockanju, ovo se ne računa kao kockanje na daljinu i sve opklade treba da budu poništene i refundirani gubici. Igrao sam u kazinu u kojem nije bezbedno igrati po estonskom zakonu o kockanju i oni nisu u skladu sa uredbom i zakonom nedostaje im jedna od najvažnijih stvari koje treba da imaju pod zaštitom igrača u odeljku za kockanje na daljinu. Zakon o kockanju u Estoniji već ne predviđa skoro nikakve uslove, ali im još uvek nedostaje ono malo što bi trebalo da imaju prema uredbi.
Njihov odgovor meni je bio sledeći:
Vilhelmiina
23. oktobar 2023. u 12:35
Zdravo Sami,
Kontaktiramo vas iz Buumi korisničke podrške,
U skladu sa vašim zahtevom za GDPR 17. oktobra 2023. u prilogu potražite tražene informacije.
U vezi sa vašom pritužbom, želimo ponovo da navedemo i potvrdimo, da je naš veb sajt odobren od strane regulatora tokom procesa registracije, a to je urađeno u sledećim datumima:
Dozvola za rad na sreću izdata 17.01.2023
Dozvola za rad za priređivanje igara na sreću: 29.11.2022
Buumi tim vam želi sve najbolje u budućnosti!
Srdačan pozdrav,
Vilhelmiina
Buumi tim za podršku
Oni navode da su u potpunosti u skladu sa zakonom o kockanju u Estoniji, što nisu tako što propuštaju neke od najvažnijih stvari koje se odnose na odgovorno kockanje prema estonskom zakonu o kockanju, tajmer sesije ili jasne informacije da vide koliko je sesija trajala . Nisam bio svestan koliko dugo igram što je, naravno, dovelo do toga da sam izgubio mnogo više nego što sam mogao da priuštim i zbog toga sam dobio problem sa kockanjem. Mislio sam da igram negde gde je bezbedno i pravilno regulisano estonskim zakonom o kockanju, ali ovaj kazino nije.
u estonskom zakonu o kockanju stoji sledeće:
§ 55. Zaštita igrača u kockanju na daljinu
(4) Jasne informacije o tome koliko dugo igrač igra biće stalno prikazane igraču, a igraču će biti omogućen pristup podacima o izvršenim opkladama i osvojenim nagradama.
takođe kaže ovo:
Kockanje se ne smatra kockanjem na daljinu gde se elektronska sredstva komunikacije koriste samo za primanje opklada, informacija o ishodu igre ili prenošenje uplata na račun igrača.
Server koji sadrži softver koji se koristi za organizovanje kockanja na daljinu čuva podatke koji se odnose na registraciju, identifikaciju i verifikaciju identiteta igrača, proveru usklađenosti sa starosnom granicom, proveru ograničenja kockanja, početak igre na sreću, i prijavljivanje.
ovaj kazino nije u skladu sa estonskim propisima i zakonom i zato mi treba vaša pomoć da vratim ovaj novac pošto je ovaj kazino odbio i lagao da je u skladu sa propisima kada nisu i imam sve dokaze u prilogu na ovu poruku.
Proverio sam i da druga kazina pod licencom za kockanje u Estoniji imaju „tajmer sesije" i jasne informacije koliko dugo je sesija trajala jer se bez njega ovo ne računa kao kockanje na daljinu prema estonskim propisima o kockanju. Dokaz za to je priložen i uz njegovu žalbu
Imam video dokaz da sam se prijavio u kazino i otvorio igre, a tajmer sesije ili jasne informacije se nigde ne mogu naći u kazinu. nigde nema informacija koje pokazuju koliko dugo ste prijavljeni ili igrate, što je jasno kršenje estonskog zakona o kockanju pod zaštitom igrača u udaljenom delu kockanja koji sam ranije citirao.
dokazi koji potkrepljuju moje tvrdnje su priloženi ovoj poruci.
hello i hope you are doing well. I am contacting you regarding a complaint against buumi.com casino and the operator Njord Vantage Services LTD. I made a complaint to them because they are not compliant with the estonian gambling law the section § 55. Protection of players in remote gambling.
This casino has violated the estonian gambling act and law by not having clear information on for how long a player has been continuously playing which is called a "session timer" and which is a regulatory requirement under the estonian gambling act and law when it comes to responsible gambling. Only thing they have on their casino is just a normal clock that shows my local time but no session timer or clear information for how long the session has lasted continuously displaying. I have checked and all of the other casinos have this session timer who are operating under the estonian license except this one and i asked them to refund the net losses of 5061,58e based on not being compliant with the gambling regulation and law and without the clear information how long a session has lasted under the estonian gambling law this does not count as remote gambling and all bets should be voided and ent losses refunded. i have been playing in a casino that is not safe to play in under the estonian gambling law and they are not compliant with the regulation and law missing one of the most important things they need to have under the player protection in remote gambling section. There is already almost no requirements under the estonian gambling act but they still are missing the little bit they should have under the regulation.
Their response to me was this:
Vilhelmiina
October 23, 2023 at 12:35
Hi Sami,
We are contacting you from Buumi customer support,
In accordance with your GDPR request on Oct 17th, 2023, kindly find the requested information attached.
Regarding your complaint, we wish to again state and confirm, that our website has been approved by the regulator during the registration process, these were done on the following dates:
Gambling operations permit granted on 17.01.2023
Operating license for organizing gambling activities: 29.11.2022
Buumi team wishes you all the best for the future!
Best regards,
Vilhelmiina
Buumi Support Team
They are stating that they are fully compliant with the estonian gambling act which they are not by missing on of the most important things what comes to responsible gambling under the estonian gambling act, the session timer or clear information to see how long the session has lasted. I have not been aware of how long i have been playing which ofcourse resulted in me losing much more than i could afford and i developed a gambling problem because of it. I thought i was playing somewhere that is safe and properly regulated under the estonian gambling act but this casino is not.
it says the following under the estonian gambling act:
§ 55. Protection of players in remote gambling
(4) Clear information on for how long a player has been playing shall be continuously displayed to the player, and the player shall be enabled to access the data regarding the bets made and prizes won by him or her.
it also says this:
Gambling is not considered remote gambling where electronic means of communication are used only for receiving bets, information about the outcome of the game or transferring payments to the account of a player.
A server containing the software used for the organisation of remote gambling shall store data regarding the registration, identification and verification of the identity of a player, verification of compliance with the age limit, verification of restrictions on gambling, the start of a gaming session, and logging in.
this casino is not compliant with the estonian regulation and law and thats why i need you're help to get this money refunded since this casino has refused and lied that they are compliant with the regulation when they are not and i have all the proofs attached to this message.
I have checked and other casinos under estonian gambling license have the "session timer" and clear information how long a session has been going on since without it this does not count as remote gambling under the estonian gambling regulation. Proof of this attached also tot his complaint
I have video proof of the casino me logged in and opening games and the session timer or clear information is nowhere to be found on the casino. there is no information anywhere that shows how long you have been logged in or playing, which is clear violation of the estonian gambling law under the protection of players in remote gambling part which i quoted before.
evidence supporting my claims are attached to this message.
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