Zdravo,
pre nekoliko dana sam uplatio 10 evra koristeći svoju kreditnu karticu, bez ikakvog bonusa. Posle igranja, zatražio sam povlačenje 90 evra. Moj prvi zahtev je odbijen zbog KIC-a, koji sam uspešno završio.
Zatim je od mene zatraženo da zatražim povlačenje koristeći svoju kreditnu karticu. Ovo je očigledno bilo besmisleno jer moja banka ne prihvata plaćanje na ovaj način AFAIK, ali sam to ipak uradio. Povlačenje nije uspelo, od mene je zatraženo da zatražim novi koristeći drugi metod. Odabrao sam kripto, koji je odbijen nekoliko puta bez ikakvog razloga, i poslao sam još nekoliko.
Posebno sam tražio podršku da proveri da li je moje povlačenje ispravno podneto za poslednje, oni su to potvrdili. Ponovo je odbijeno, bez ikakvog objašnjenja.
Molim vas pošaljite mi moj dobitak što pre.
Hello,
a few days ago, I deposited 10 Euro using my credit card, without any bonus. After playing, I requested a withdrawal of 90 Euro. My first request was denied because of KYC, which I completed successfully.
Then, I was asked to request a withdrawal using my credit card. This was obviously pointless since my bank doesn't accept payment this way AFAIK, but I did it anyway. The withdrawal failed, I was asked to request a new one using a different method. I choose crypto, which was denied several times without any reason, and submitted several more.
I specifically asked support to check if my withdrawal was submitted correctly for the last one, they confirmed this. It was denied again, without any explanation.
Please send me my winnings ASAP.
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