Nadam se da će vas ovo pismo dobro naći. Pišem da izrazim svoje krajnje nezadovoljstvo i frustraciju zbog nedavne obrade mog zahteva za povlačenje i naknadnog zatvaranja mog Casibee Casino naloga.
Dana [6/6/23], pokrenuo sam zahtev za povlačenje [31000 INR] sa mog Casibee Casino naloga. Prema vašim uslovima i odredbama, povlačenja se obično obrađuju u određenom vremenskom okviru, koji je već istekao. Međutim, na moje zaprepašćenje, do današnjeg dana nisam primio sredstva na svoj namenski bankovni račun.
Napravio sam više pokušaja da kontaktiram vaš tim za korisničku podršku putem različitih kanala, uključujući ćaskanje uživo, e-poštu i telefonske pozive. Međutim, nisam dobio nikakav zadovoljavajući odgovor ili rešenje za svoj problem. Nedostatak komunikacije i transparentnosti iz Casibee Casino-a je i neprofesionalan i neprihvatljiv.
Štaviše, otkrio sam da je moj Casibee Casino nalog naglo zatvoren bez ikakvog prethodnog obaveštenja ili objašnjenja. Ova akcija me je zaprepastila i duboko zabrinuta za bezbednost i integritet vaše platforme. Kao lojalan kupac koji je potrošio dosta vremena i novca na vašu veb stranicu, očekivao sam viši nivo profesionalizma i poštovanja.
Zahtevam hitno rešenje ovog pitanja. Insistiram na brzom dobijanju povučenih sredstava i detaljnom objašnjenju za zatvaranje mog računa. Ako moja zabrinutost ne bude rešena na zadovoljavajući način u [razumnom vremenskom roku, npr. 10 radnih dana], neću imati izbora osim da eskaliram ovo pitanje tako što ću podneti žalbe relevantnim regulatornim organima i podeliti svoje iskustvo na javnim forumima i platformama društvenih medija. Verujem da je u najboljem interesu Casibee Casino-a da brzo reši ovu stvar i vrati moju veru u vaš establišment.
Priložio sam kopije sve relevantne dokumentacije, uključujući e-poruke sa potvrdom povlačenja i obaveštenja o zatvaranju naloga, za vašu referencu. Molimo vas da potvrdite prijem ove žalbe i date mi jasan plan akcije za ispravljanje situacije.
Radujem se brzom rešenju ovog pitanja. Verujem da ćete moju žalbu shvatiti ozbiljno i raditi na njenom brzom rešavanju. Ako to ne učinite, to će dovesti do ozbiljne štete po vašu reputaciju i pravnih posledica.
Hvala vam što ste odmah skrenuli pažnju na ovu stvar. Moj verifikovani casibee kazino nalog od 9 dana još uvek ne dobijam povlačenje i zatvorili su moj nalog moj verifikovani nalog
I hope this letter finds you well. I am writing to express my extreme dissatisfaction and frustration with the recent handling of my withdrawal request and the subsequent closure of my Casibee Casino account.
On [6/6/23], I initiated a withdrawal request for [31000 INR] from my Casibee Casino account. According to your terms and conditions, withdrawals are typically processed within a specific timeframe, which has already elapsed. However, to my dismay, I have not received the funds in my designated bank account as of today's date.
I have made multiple attempts to contact your customer support team through various channels, including live chat, email, and phone calls. However, I have not received any satisfactory response or resolution to my issue. The lack of communication and transparency from Casibee Casino is both unprofessional and unacceptable.
Furthermore, I discovered that my Casibee Casino account has been abruptly closed without any prior notice or explanation. This action has left me astounded and deeply concerned about the security and integrity of your platform. As a loyal customer who has spent considerable time and money on your website, I expected a higher level of professionalism and respect.
I demand an immediate resolution to this matter. I insist on receiving my withdrawn funds promptly and a thorough explanation for the closure of my account. If my concerns are not addressed satisfactorily within [reasonable time frame, e.g., 10 business days], I will have no choice but to escalate this issue by filing complaints with relevant regulatory authorities and sharing my experience on public forums and social media platforms. I believe it is in the best interest of Casibee Casino to resolve this matter promptly and restore my faith in your establishment.
I have attached copies of all relevant documentation, including withdrawal confirmation emails and account closure notifications, for your reference. Please acknowledge receipt of this complaint and provide me with a clear plan of action to rectify the situation.
I look forward to a swift resolution to this matter. I trust that you will take my complaint seriously and work towards resolving it promptly. Failure to do so will result in severe damage to your reputation and legal consequences.
Thank you for your immediate attention to this matter.My verified casibee casino account from 9 days I still not receive withdrawal and they closed my account my verified account
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