Daraufhin habe ich das zuruckgeschrieben. Bislang habe ich noch keine Antvort.
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Andreas Brandt
Von:
blackskoda2003@yahoo.de
An:
Žalbe
Dakle, 10. dec. 2023 um 18:23
Poštovani organ za izdavanje dozvola,
Hvala vam za vašu poruku.
Međutim, želeo bih da razjasnim činjenice u svom sledećem e-poruci za vas.
Stoga poređenje sa tvrdnjama kazina i stvarnošću. Navešću ih jednu ispod druge.
Kazino potraživanje:
Želimo da vam skrenemo pažnju da do e-pošte primljene 20.11.2022. nismo bili upoznati sa zabrinutošću korisnika u vezi sa zavisnošću od kockanja. Čim nas je kupac obavestio o ovom pitanju, odmah smo preduzeli mere i zatvorili njegov nalog sledećeg dana.
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stvarnost:
Ovo je kategorički netačno, pošto je slika ćaskanja sa VIP menadžerom bila pre tog datuma i tu je pomenuta zavisnost od kockanja, čak mi je dao i bonus odmah nakon što sam to pomenuo. Teret dokazivanja je stavljen na mene da reprodukujem protokol za ćaskanje za koji nisam napravio rezervnu kopiju pre nego što se stari telefon pokvario. Teret dokazivanja treba da bude na strani kazina, jer je vođenje evidencije svakako obavezno. Imajte na umu da me je isti menadžer naloga vodio za sva 3 brenda. Štaviše, bilo kakve provere trajanja sesije i potrošnje su ignorisane, a izvor sredstava nije utvrđen. Posle ovog ćaskanja, operater nije uspeo da zatvori moje naloge ni na drugim brendovima.
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Kazino potraživanje:
Što se tiče potraživanja klijenta na licencu i njegovog stanja sa zavisnošću od kockanja, već smo komunicirali sa njim, razgovarajući o njegovim odgovornostima u skladu sa našim uslovima i odredbama kao što je navedeno u nastavku:
4.1 Otvaranjem naloga na našoj veb stranici i korišćenjem naše veb stranice garantujete da:
- delujete u svoje ime;
- nemate zavisnost od kockanja, ne koristite veb stranicu pod uticajem alkohola, droga ili drugih supstanci;
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stvarnost:
Ovo je jednosmerno pravilo i ne oslobađa kazino bilo kakvog posledičnog prekršaja, zavisnost se može razviti nakon činjenice i zavisne osobe se neće izjašnjavati kao zavisne ili čitati uslove. Osim toga, ovaj deo Uslova i odredbi nije bio na veb stranici kada sam se prijavio, to svakako možete potvrditi kod operatera koji će imati GIT urezivanje i logove.
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Kazino potraživanje:
2.2 Kompanija ne daje nikakva uveravanja ili garancije u vezi sa zakonitošću vašeg korišćenja veb stranice, posebno u slučaju da je kockanje zabranjeno, regulisano ili neregulisano u vašoj jurisdikciji. Isključivo je vaša odgovornost da u svakom trenutku znate zakone vaše zemlje u vezi sa kockanjem na mreži i korišćenjem veb stranice. Pre nego što pokušate da otvorite nalog na Veb-sajtu i nakon toga svaki put pre nego što ga upotrebite, morate da proverite da li je kockanje na mreži legalno u vašoj jurisdikciji. Korišćenjem ove veb stranice, garantujete da vam je zakonski dozvoljeno da se kockate na mreži. Ako u bilo kom trenutku onlajn kockanje u vašoj jurisdikciji postane nezakonito ili na neki drugi način ograničeno, morate odmah zatvoriti svoj nalog na Veb lokaciji i prestati da koristite njegove usluge.
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stvarnost:
Ovaj deo uslova ne važi pred nemačkim sudom i vi to dobro znate, obaveza zatvaranja naloga iz ograničenih zemalja i sprečavanja registracije pada na kazino, kazino je čak angažovao menadžere VIP naloga koji govore nemački, dok svi zemlje nemačkog govornog područja zabranjuju igranje u kazinu bez lokalne dozvole. Opcija izbora zemlje je uvek bila dostupna i još uvek je.
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Kazino potraživanje:
3.8 Zahtev za samoisključivanje: možete kontaktirati korisničku podršku putem e-pošte, a mi ćemo vam pomoći da zatvorite nalog. Štaviše, vaša je odgovornost da obavestite Kompaniju o svim drugim računima koje možda imate kod nas i da se uzdržite od otvaranja novih naloga. Kompanija će uložiti razumne napore da spreči otvaranje novih naloga, ali je na kraju vaša isključiva odgovornost da obezbedite da se drugi računi ne otvaraju. Kompanija ne snosi odgovornost za potencijalne gubitke na drugim računima. Ne snosimo odgovornost za bilo kakve gubitke ili štete koje bi potencijalno mogle biti uzrokovane kockanjem.
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stvarnost:
Čini se da su ovi standardi razumnih napora prilično niski i opet, ne možete na taj način gurati odgovornost na igrače, svesni ste toga, jer ste ranije bili odgovorni na nemačkim sudovima.
Daraufhin habe ich das zurückgeschrieben. Bislang habe ich noch keine Antwort.
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Andreas Brandt
Von:
blackskoda2003@yahoo.de
An:
Complaints
So., 10. Dez. 2023 um 18:23
Dear Licensing Authority,
Thank you for your message.
However, I would like to clarify the facts in my following e-mail to you.
Therefore a comparison with the claims of the casino and the reality. I'll list them one below the other.
Casino Claim:
We would like to bring to your attention that up until the email received on 20.11.2022, we were not made aware of the customer's concern regarding Gambling addiction. As soon as the customer notified us about this matter, we took immediate action and closed his account on the subsequent day.
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Reality:
This is categorically untrue, as the image of the chat with the VIP Manager was before that date and the gambling addiction was mentioned there, he even gave me a bonus straight after I mentioned it. The burden of proof was put on me to reprodcue a chat protocol I had not backed up before the old phone broke. The burden of proof should be on the casinos side, as keeping records is certainly mandated. Keep in mind the same account manager handled me on all 3 brands. Furthermore, any session duration and spending checks have been ignored and the Source of Funds was not established. After this chat, the operator has failed to close my accounts on th eother brands as well.
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Casino Claim:
Regarding the customer's claim on the license and his condition with gambling addiction, we have already communicated with him, discussing his responsibilities in accordance with our terms and conditions as mentioned below:
4.1 By opening an account on our Website and by using our Website you warrant that:
- you are acting on your own behalf;
- you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;
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Reality:
This is a one way rule and does not absolve the casino of any consequent wrongdoing, an addiction can be developped after the fact and addicted persons will not declare themselves as addicted or read the terms. Besides, this part of the Terms and Condistions has not been on the website when I signed up, you can certainly confirm this with the operator which will have GIT commits and logs.
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Casino Claim:
2.2 The Company does not provide any assurances or warranties with regards to the legality of your use of the Website, particularly in case gambling is prohibited, regulated or unregulated in your jurisdiction. It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website, at all times. Before attempting to open an account with the Website and thereafter each time before using it you must verify whether online gambling is legal in your particular jurisdiction. By using this Website, you warrant that you are legally allowed to gamble online. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.
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Reality:
This part of the terms does not hold any water before a German court and you full well know this, the duty to close accounts from restricted countries and prevent sign ups falls on the casino, the casino even hired German speaking VIP Account Managers, while all the German speaking countries outlaw playing on a non local licenced casino. The country selection option was always available and still is.
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Casino Claim:
3.8 Self-exclusion request: you can contact the customer service via e-mail, and we will assist you in closing your account. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company will make reasonable efforts to prevent the opening of new accounts but it's ultimately your sole responsibility to make sure no other accounts are opened. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling.
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Reality:
These reasonable efforts standards appear to be rather low and again, you cannot push the liability to the players like that, you are aware of that, as you have been made liable in German courts before.
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