Poštovani 0799786105,
Hvala vam puno što ste podneli žalbu. Zaista mi je žao što čujem za vaš problem. Razumem vašu frustraciju, ali važno je napomenuti da svaki kazino ima svoju jedinstvenu politiku bonusa i sistem nagrađivanja. Bonus je u suštini poklon od kazina, a na kazinu je da utvrdi da li se kvalifikujete za njega i koja pravila važe.
Ako ne možete da aktivirate bilo koju vrstu bonusa, verovatno postoji poseban razlog za to. Međutim, ne istražujemo dalje ove razloge i ne možemo primoravati kazina da vam daju posebne bonuse.
Molim vas, javite mi ako mogu još nešto da vam pomognem, inače ću biti primoran da zatvorim ovu žalbu. Hvala na razumevanju.
Srdačan pozdrav
Veronika
Dear 0799786105,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. I understand your frustration but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate any type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards
Veronika
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