Igrao sam na sajtu Casino Heroes, koristeći 100% bonus dobrodošlice od 100 €. Uspeo sam da podignem 2925,09 € iz kazina. Nekoliko dana kasnije, kazino me je kontaktirao putem e-pošte, tražeći dokumente za verifikaciju naloga. Poslao sam ih i račun je potvrđen. Međutim, kazino je zahtevao više, uključujući izvod iz banke, koji sam takođe dao. Posle 10 dana čekanja, iz kazina su odgovorili da oduzimaju dobitak i odbili da daju dalje odgovore na moja pitanja ili objašnjenja za svoje postupke. Bio sam zbunjen jer se nisam bavio bilo kakvim ilegalnim aktivnostima. Ja sam samo običan radni momak i 2. februara 2024. slučajno sam se kockao, verovatno oko dve hiljade evra, u onlajn kazinu, od kojih je jedan bio Casino Heroes, koji mi sada oduzima dobitak.
Poslao sam im nova objašnjenja zajedno sa mojom radnom platnom listom, kupoprodajnim ugovorom za vredan sat i dalje upite o tome na koje nezakonite radnje govore i kakva objašnjenja mogu da daju.
Takođe sam kontaktirao MGA, eCOGRA i rekli su da moram da kontaktiram nekog drugog, jer to nije njihova industrija. Pa šta bih uradio?
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I played on the Casino Heroes website, using a 100% welcome bonus of €100. I managed to withdraw €2925.09 from the casino. A couple of days later, the casino contacted me via email, requesting documents for account verification. I sent them, and the account was confirmed. However, the casino demanded more, including a bank statement, which I also provided. After waiting for 10 days, the casino replied that they were confiscating the winnings and refused to provide further answers to my questions or explanations for their actions. I was puzzled because I haven't engaged in any illegal activities. I am just an ordinary working guy, and on February 2, 2024, I happened to gamble, probably around two thousand euros, on an online casino, one of which was Casino Heroes, which is now confiscating my winnings.
I sent them new explanations along with my work salary payslip, a sales contract for a valuable watch, and further inquiries regarding what illegal activities they were referring to and what explanations they could provide.
I also contacted MGA, eCOGRA and they said that i need to contact someone else, because its not their industry. So what i would do?
https://www.casinoheroes.com
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