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Good evening about a week ago I won in this company 30,600 euros with several deposits of course ... as soon as I won then I asked for a withdrawal from the company which while I had identified after some withdrawals I had made again ... He told me that I must I am waiting for the account to be checked .. After a week and specifically the day before yesterday I received an email from the company which writes.

Hello!

We inform you that our Security Department has found additional accounts registered by you in our system. All accounts entered by you have been blocked due to violation of the Terms and Conditions of our service.

Under the Terms and Conditions, all accounts identified will be permanently frozen and available funds will be forfeited, as the amount withdrawn from both accounts exceeds the amount deposited in both accounts.

You are not allowed to open a new account in our system. Please note that any new accounts created by you in our system will be closed and all funds will be forfeited.

So I some time ago without reading the terms and because I had forgotten the codes I had made another account ... Then I found the old one that was validated and I did not play again ... I do not know if you understood what happened but they stole 30,600 euro ... I am desperate and do not know how to move ... I would appreciate your answer

Καλησπέρα πριν μια εβδομαδα περιπου κέρδισα στην συγκεκριμενη εταιρια 30.600 ευρω με αρκετες καταθέσεις βέβαια ... μολις τα κέρδισα λοιπον ζήτησα αναληψη απο την εταιρια η οποια μου ενω ειχα κανει ταυτοποιηση μετα απο κατι αναλήψεις που ειχα ξανα κανει ...Μου ειπε οτι πρεπει να περιμενω για να ελέγχθει ο λογαριασμός .. Μετα απο μια εβδομαδα και συγκεκριμενα προχθες μου ηρθε email απο την εταιρια το οποιο γράφει .

Γεια σας!

Σας ενημερώνουμε ότι το Τμήμα Ασφαλείας μας έχει βρει πρόσθετους λογαριασμούς καταχωρημένους από εσάς στο σύστημά μας. Όλοι οι λογαριασμοί που καταχωρήθηκαν από εσάς μπλοκαρίστηκαν λόγω παραβίασης των Όρων και Προϋποθέσεων της υπηρεσίας μας.

Σύμφωνα με τους Όρους και Προϋποθέσεις, όλοι οι λογαριασμοί που εντοπίστηκαν θα δεσμεύονται οριστικά και τα διαθέσιμα κεφάλαια θα καταπίπτουν, καθώς το ποσό που αποσύρεται και από τους δύο λογαριασμούς υπερβαίνει το κατατεθειμένο ποσό και στους δύο λογαριασμούς.

Δεν επιτρέπεται να ανοίξετε νέο λογαριασμό στο σύστημά μας. Παρακαλώ σημειώστε ότι κάθε νέος λογαριασμός που δημιουργείται από εσάς στο σύστημά μας πρόκειται να κλείσει και όλα τα κεφάλαια καταπίπτει.

εγω λοιπον πριν απο καποιο διαστημα χωρις να διαβάσω τους όρους και επειδη ειχα ξεχασει τους κωδικούς ειχα φτιαξει άκομα ενα account ...Μετα βρηκα το παλιο που ηταν και επικυρωμένο και δεν ξανα επαιξα ... Δεν ξερω αν καταλάβατε τι εγινε αλλα μου έκλεψαν 30.600ευρω ... ειμαι απεγνωσμένος και δεν ξερω πως να κινηθώ ... θα εκτιμούσα την απαντηση σας

Dear sevosmmaek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you redeemed any promotional offers in any of those two accounts? Were your two accounts active at the same time? Have you registered both accounts using the same credentials (name, home address, email address)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good evening and Thank you for your answer ... I have not redeemed either of the two bonus accounts, that is, I did not get the bonuses they gave .. you also opened the second account only because I had forgotten the codes in the old one ..And in second account I did not enter either email or address if I remember Well only phone and name to connect ... In the first account I had given the full details of the withdrawal I had made earlier ... both accounts were obviously active at the same time yes ... Please help me I have a deposit of a lot of money and at the moment I have just been thrown away with the blocks they made me ... I have a deposit of about 10,000k .... I won 30,600 and they do not give me anything back neither my deposits nor the my winnings ... I do not know what to do I have everything recorded and the victory I made but also the deposits all and the emails they send me and they only tell me that we answered you and we have nothing else to say

Καλησπέρα και Ευχαριστω για την απαντηση σας ... Δεν εχω εξαργυρώσει σε κανεναν απο τους δυο λογαριασμούς μπόνους δηλαδη δεν τα πηρα τα μπόνους που έδιναν .. επισεις Τον δευτερο λογαριασμο τον ανοιξα μονο και μονο επειδη ειχα ξεχασει τους κωδικούς στο παλιο ..Και στον δευτερο λογαριασμο δεν εβαλα ουτε εμαιλ ουτε διεύθυνση αν θυμαμαι Καλα μονο τηλεφωνο και ονομα για να συνδεθώ ... Στο πρωτο λογαριασμο ειχα δωσει τα πλήρη στοιχεια για αναληψη που ειχα κανει παλαιότερα ... οι δυο λογαριασμοί προφανως ναι ηταν ενεργοί ταυτοχρονα ναι... Σας παρακαλω βοηθήστε με εχω καταθεση πολλα χρήματα και αυτη την στιγμη απλα με εχουν πετάξει με τα μπλοκ που μου έκαναν ... Εχω καταθεση περιπου 10.000κ ....κέρδισα 30.600 και δεν μου δινουν τιποτα πισω ουτε τις καταθέσεις μου μα ουτε και τα κέρδη μου ... Δεν ξερω τι να κανω εχω τα παντα καταγεγραμεννα και την νικη που εκανα αλλα και τις καταθέσεις ολα και τα εμαιλ που μου στελνουν και μου λενε μονο οτι σας απαντήσαμε και δεν εχουμε να πουμε τιποτα αλλο

Do we have an answer?

Εχουμε καποια απαντηση;

Thank you very much, sevosmmaek, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

and Thanks again for the answer .. is it believed that a solution will be found to my problem ??

και Παλι Ευχαριστω για την απαντηση .. πιστεύεται θα βρεθει λυση στι προβλημα μου;;

to the other account I had opened with my mobile phone ... I deposited about 12 thousand euros without any profit ... and then when I found the codes for the old account again ... I deposited so much more to make this victory. .. it is a pity for such a big casino not to pay for my victory ... and besides that it should not have let me deposit since there was a problem ... I hope a solution is found because I have 0 euros left in the account me now ... and 30600 which were stolen ... we are very sorry I can not stand

Hello sevosmmaek.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thanks ... I have no money anymore and I am waiting to see what will happen ... I wish they would give me the money I won .... I did not do anything on purpose ... and I did not win anything because I had 2 accounts ... I have a deposit all my money

Ευχαριστω...δεν Εχω λεφτα πια και περιμενω να δω τι θα γινει ... Μακαρι να μου δωσουν τα χρήματα που κέρδισα .... δεν εκανα τιποτα εσκεμμένα ... και δεν κέρδισα κατι επειδη ειχα 2 λογαριασμούς ... εχω καταθεση ολα μου τα χρήματα

this company left me without money ... please help me ... the company in the emails I send keeps telling me that I broke the rules ... but I did not do it deliberately because I did not make any profit from it

Good evening ... Do we have an answer from the casino? I need the money is a great need!

Καλησπερα σας ... Μηπως εχουμε καποια απαντηση απο το καζινο ; Χρειαζομαι τα χρήματα ειναι μεγαλη ανάγκη!

Dear sevosmmaek.

There is still no response from the casino as you can see. They still have 3 days left in their timer and then there are extra 7 days. Please, be aware that the casino is usually pretty responsive on our website. If they fail to respond I will provide you with an additional solution.

Thanks again for your response ... I would like to inform you that the money I won 30600 I won in the live casino in the game Monopoly

Ευχαριστω και παλι για την ανταπόκριση σας ... θα ηθελα να σας ενημερωσω οτι τα χρήματα που κέρδισα 30600 τα κέρδισα στο live cazino στο παιχνιδι μονοπολη

Hello everyone,

Please kindly note that it's not allowed to have more than one account in the system, however the customer violated our rules and registered more than one account:

1.4. You are allowed to have only one Client Account on this Website. If You attempt to open more than one Client Account, all accounts You try to open may be blocked or closed. Only one Client Account for each household, device, IP address, financial instrument is allowed. Company may perform additional security checks in order to detect multiple accounts.

The proof has been sent to the email of Jozef, please kindly check it out.

The customer is saying that his money was 'stolen', however he deposited 19070.00 EUR and managed to withdraw 103450.40 EUR violating the company's Terms and Conditions (pls see a screenshot below).

The withdrawal I made 100,000 thousand was last year ... you also put the money I deposited 19,000 thousand this year ... and in the second account I put another 10,000 thousand this year ... I made my victory 30,600 and I was happy at this moment you have left me without eating ... Please Mr. Josef see them too ... help me I have deposited everything

about money

Η αναληψη που εκανα 100.000 χιλιάδες ηταν περυσι ...επισεις τα χρήματα που κατεθεσα 19.000 χιλιάδες τα εβαλα φετος ... και στον δευτερο λογαριασμο εβαλα ακομα 10.000 χιλιάδες φετος ... Εκανα την νικη μου 30.600 και ημουν χαρούμενος αυτήν την στιγμη με εχετε αφησει χωρις να φαω ... Σας παρακαλω κύριε Josef δειτε τα κι εσεις ...βοηθήστε με εχω καταθεση ολα

μοθ τα χρήματα

Can you see in the company when I made the withdrawal of 100,000 thousand and tell Mr. Josef when the new bill was made ??? Why are you lying ... Please I want my money

Μπορειτε να δειτε στην εταιρια ποτε εκανα την αναληψη 100.000 χιλιάδες και να πειτε στον κύριο Josef ποτε φτιάχτηκε ο καινούργιος λογαριασμός ;;; Γιατι λετε ψεματα ...Σας παρακαλω θελω τα χρήματα μου

good evening And again I want to add that from the moment this happened why did you let me deposit all my money? And when it was withdrawn you told me about the second bill?

καλησπερα Και παλι θελω να προσθέσω οτι απο την στιγμη που γινοταν αυτο γιατι με αφήσατε να καταθεσω ολα μου τα χρήματα;και οταν εγινε αναληψη μου είπατε για τον δευτερο λογαριασμο ;

Dear sevosmmaek.

Please, could you confirm that you have used both accounts simultaneously and participated in promotions?

Good evening Mr. jozef I have never used both accounts at the same time ever ... and I have never participated in offers !! they can see it from this company

Καλησπέρα κύριε jozef δεν εχω χρησημοποιησει ποτε και τους δυο λογαριασμούς ταυτοχρονα ποτε ... και δεν εχω συμμετάσχει σε προσφορές ποτε !!μπορουν να το δουν και απο την εταιρια αυτο

Dear sevosmmaek.

I can confirm that we have received relevant proofs from the casino. I am very sorry, but we believe that you are not entitled to receive your winnings. Unfortunately, we are forced to reject your case since you have clearly breached the casino T&Cs.

Please, let me know if you have any question or require further assistance.

Best regards, Jozef

Casino.Guru