Poštovani karlzimmermann975,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Možete li molim vas da nam kažete kada je tačno vaš nalog zatvoren?
- Koliko često dobijate ove poruke? Da li je kazino pokušao da vas kontaktira na bilo koji drugi način (telefonski pozivi, mejlovi, itd.)?
- Kada ste poslednji put kontaktirali kazino u vezi sa ovim pitanjem?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear karlzimmermann975,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly was your account closed?
- How often do you receive these messages? Did the casino try to contact you in any other way (phone calls, emails, etc.)?
- When was the last time you contacted the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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