Dobar dan
Želeo bih da znam mišljenje CasinoGuru-a o ovom slučaju u vezi sa poštenim igrama.
Patim od ekstremne zavisnosti od kockanja i zbog toga sam na terapiji više od godinu dana. Obično ne uspevam da se kockam mesecima. Nekoliko puta godišnje, međutim, nemam volje da se kockam. Međutim, zavisnost od kockanja i gubici se drže u granicama.
Zbog toga sam dobio zabranu pristupa u mnogo kazina i kazino grupa pre nekoliko meseci. To je bio slučaj iu kockarnicama Altacore NV (Dokumente vorhanden). Nažalost, kratkoročno sam izgubio borbu protiv svoje zavisnosti od kockanja i prokockao preko 3000 evra u kazino kazinu, koji pripada Altacore NV kazino grupi. Mogao sam da se registrujem u ovom kazinu, uplaćujem novac i kockam se, iako sam već duže vreme zabranjen u svim ostalim kazinom grupe bez izuzetka zbog zavisnosti od kockanja (dokumenti dostupni). Samo u jednom kazinu grupe (kazinozer) mogao sam da se registrujem i deponujem novac i kockam. Pretpostavljam da je interna tehnička greška što nisam blokiran i na kazinozeru.
Zaposleni (livechat) kazinozera mi je rekao sledeće u livechatu:
9. april (3:18): „ako ste na crnoj listi, ne možete otvoriti nalog u partnerskim kazinima."
9. april (3:20): „Nisam razumeo vaš zahtev, normalno je da vam nije dozvoljeno da igrate u partnerskim kazinom, ako ste banovani i stavljeni na crnu listu u nekom od kazina.
Kako sam to pročitao, sam zaposlenik kazinozera je priznao da ni meni nije trebalo da bude dozvoljeno da igram u kazino kazinu ako sam bio blokiran u drugim partnerskim kazinom. Dakle, pretpostavljam da je u pitanju interna sistemska greška, da sam uspeo da se registrujem na kazinozeru i da podnosilac žalbe ne može ništa da uradi u vezi sa kvarom ove funkcije zaštite igrača.
Nažalost, kazinozer nema nikakve funkcije zaštite igrača i nema odgovarajući žalbeni postupak, jer se na žalbe uvek odgovara sa istim obrazloženjem (bez obzira na sadržaj žalbe):
„2.6. Kreiranjem naloga garantujete sledeće:
- Vi razumete i prihvatate postojeće rizike gubitka novca korišćenjem usluga veb stranice. u skladu sa našim Uslovima i uslovima koje ste prihvatili, ovo je razlog zašto nećemo moći da refundiramo vaše depozite. Odgovorićemo na svaku pravnu akciju protiv nas"
Dakle, nemoguće je podneti žalbu koja će se rešavati kompetentno i pojedinačno. Radujem se mišljenju CasinoGuru-a o ovom slučaju. Naročito u vezi sa dve izjave koje je dao zaposlenik kazinozera u live chat-u.
Prihvatam da morate i treba da se zaključate u svakom pojedinačnom kazinu i da zabrane naloga na više kazina nisu obavezne. Međutim, smatram da izjave radnika kazinozera jasno pokazuju da postoji unutrašnja greška u sistemu, te tražim odgovarajuću samokritičnost i empatiju od kazinozera kako bi shvatili da je došlo do propusta i da sam mogao da igram u kazinozeru, iako sam bio blokiran u svakom pojedinačnom partnerskom kazinu i prema rečima samog kazinozera, morao bih da budem blokiran iu svim ostalim kazinima. Važno je da igrači mogu da veruju izjavama koje su date.
Hvala vam na vrednom radu! 🙂
Good day
I would like to know CasinoGuru's opinion on this case with reference to fair gaming.
I suffer from extreme gambling addiction and have therefore been in therapy for more than a year. I usually don't manage to gamble for months. A few times a year, however, I have no will left and gamble. However, the gambling addiction and the losses are kept within limits.
That's why I got myself banned from a lot of casinos and casino groups months ago. This was also the case in the casinos of Altacore N.V. (Dokumente vorhanden). Unfortunately, I lost the fight against my gambling addiction in the short term and gambled away over 3000 EURO in the casinozer casino, which belongs to the Altacore N.V. casino group. I was able to register at this casino, deposit money and gamble away, although I have been banned from all other casinos of the group without exception for a long time because of gambling addiction (documents available). Only at one casino of the group (casinozer) was I able to register and deposit money and gamble. I assume that it is an internal technical error that I was not also blocked at casinozer.
An employee (livechat) of casinozer told me the following in livechat:
April 9 (3:18): "if you are blacklisted, you cannot open an account at partner casinos."
April 9 (3: 20): "I did not understand your request, it is normal that you are not allowed to play on partner casinos, if you have been banned and blacklisted from one of the casinos."
The way I read it, a casinozer employee himself admitted that I shouldn't have been allowed to play at casinozer's casino either if I was blocked at other partner casinos. So I'm assuming that it's an internal system error, that I was able to register on casinozer and that the complainant can't do anything about the failure of this player protection function.
Unfortunately, casinozer does not have any player protection functions and no proper complaints procedure, because complaints are always answered with the same reasoning (regardless of the content of the complaint):
"2.6. By creating your account, you guarantee the following:
- You understand and accept the existing risks of losing your money by using the services of the Website. according to our T&C that you have accepted, this is the reason why we will not be able to refund your deposits. We will respond to any legal action against us"
So it is impossible to file a complaint that will be resolved competently and individually. I look forward to CasinoGuru's opinion on this case. Especially with reference to the two statements made by the casinozer employee in live chat.
I accept that you must and should lock yourself out at each individual casino and that cross-casino account bans are not mandatory. However, I believe that the statements made by the casinozer employee make it clear that there is an internal error in the system, and I request appropriate self-criticism and empathy from casinozer so that they realize that there was a failure and that I was able to play in casinozer , although I was blocked in every single partner casino and according to casinozer himself, I would have to be blocked in all other casinos as well. It is important that players can trust statements that are made.
Thank you for your valuable work! 🙂
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