Imam veoma čudan problem sa Cazvin kazinom. Počeću od početka.
21. juna sam uplatio 300eur koji sam izgubio i posle par sati uplatio još 60eur. Ovaj depozit nikada nije knjižen na moj kazino račun iako je potvrđen na blokčejnu (svi depoziti su napravljeni preko BTC-a). Kontaktirao sam live chat i rečeno mi je da je došlo do nekih anomalija koje je pokrenulo pravno odeljenje i od mene je zatraženo da napravim još jedan depozit sa drugim novčanikom i prethodni depozit će biti vraćen za nekoliko sati. Dakle, upravo sam to uradio. Međutim, moj povraćaj je zaista vraćen sledećeg dana umesto nekoliko sati. Ali problem nije ovde. Tako da sam po savetu kazina napravio depozit od 80eur iz drugog novčanika, koji je kreditiran i nije bilo problema. Nastavio sam da igram i moj bilans je dostigao 930eur. Tražio sam povlačenje 900eur i tražio sam da pošaljem gomilu dokumenata što sam i uradio i oni su odobreni. Međutim, rečeno mi je da će postupak povlačenja trajati 5 radnih dana dok oni na svojoj veb stranici oglašavaju da povlačenje traje manje od 2 sata. Ovo je bilo malo čudno, ali to nije bio prvi put da kazina rade različite stvari od onih koje oglašavaju.
Ali ceo problem je počeo danas kada sam pristupio računu, tako da je moj bilans bio 0 i da je povlačenje poništeno.
Ćaskanje uživo nije moglo da pomogne, ali su mi dali kontakt koji sam mogao da pošaljem e-poštom. Tako smo počeli da šaljemo e-poštu i ono što su mi rekli je da su moj drugi depozit njihovi finansijski partneri označili kao 65% rizičnog, što znači da je to pranje novca. Naravno da znam da je ovo glupost i pokušao sam da im sve objasnim, ali kao i obično oni samo kažu da je ovo njihova konačna odluka. Mogu odati priznanje kazinu da komuniciraju sa mnom, međutim, oni samo ponavljaju skoro istu stvar.
Sada postoje dva dela u kojima su po mom mišljenju pogrešni. Prvi je moralni, a drugi je da nema i ne može biti pranja novca.
Dakle, hajde da počnemo sa prvom: vide da je druga transakcija označena kao rizična („pranje novca"), ali su mi dozvolili da uplatim novac drugim novčanikom, ne samo da mi dozvolite, već da ponudim ovu opciju". I onda kada pobedim, kažu mi to je bilo pranje novca i tako dalje, tako da me u suštini ohrabruju da uplatim novac u različitim novčanicima koji planiraju da mi ne isplate.
Međutim, drugi deo je super čudan. Poslali su mi snimak ekrana koji pokazuje da je moja druga transakcija označena kao rizična od strane njihovih finansijskih partnera. Prilažem snimak ekrana. Moj prvi utisak je bio da su to kazino sa nasumičnim izgovorima da ne isplate, ali su mi rekli da će isplatiti moje depozite, ali su me zamolili da pošaljem USDT trc20 novčanik (ovo je čudno jer sam deponovao preko BTC-a i ja još nisu dobili nikakav povraćaj sredstava). Dakle, kada su mi rekli da će refundirati depozite, odlučio sam da možda nisu bili neverni kazino, već je došlo do neke ljudske greške ili sistema ili bilo čega. Pa sam počeo da tražim svoj kripto novčanik, nisam stručnjak za kriptovalute, ali nisam ni početnik. Znam da sam sa svojim novčanikom uplaćivao i primao transfere samo iz kazina. I nema mnogo transfera. Dakle, prvo što sam uradio, proguglao sam razne kripto trackere koji prate rizične transfere. Uneo sam oba svoja transfera koja sam napravio u kazino i oba su označena kao niskorizična. Razumem da su ovi tragači pronađeni na Google-u bili besplatni i da možda koriste sofisticiranije tragače, ali sada je drugi deo ovog problema super čudan što pokazuje da nema logike za bilo kakvu sumnju ili rizičan transfer. Dakle, prvi depozit po njima nije bio rizičan, dok je drugi bio . Ali smešna stvar je sa BIC-om kada izvršite transfer, sredstva koja su ostala iz novčanika „A" (koji je bio moj novčanik) su dospela u njihov BTC novčanik „B" i promena (razlika stanja novčanika „A" i transfera) vratio u novčanik "C" koji je moj novčanik. I drugi depozit je napravljen iz tog konkretnog novčanika "C" ponovo u njihov novčanik "D" i kusur se vraća u novčanik "E" koji postaje moj novčanik. Znam da zvuči komplikovano, ali ako neko ko će proveriti ovu pritužbu ima bar malo znanja o kriptovaluti jednostavno će razumeti šta želim da kažem. I pokušao sam da im sve objasnim, međutim, kao što sam rekao pre nego što su odgovorili, to je njihova konačna odluka. I siguran sam da bi neko proveo bar 15 minuta video da ovde nema problema. Ali, kao i obično, to nije interes kazina. Imam svu komunikaciju sa kazinom koju mogu da prenesem gde god je potrebno.
I am having a very strange issue with cazwin casino. I will start from the beginning.
On 21st of June I made a deposit of 300eur which I lost and after couple of hours I made another deposit of 60eur. This deposit was never credited to my casino account even though it was confirmed on the blockchain (all the deposits were made via BTC). I contacted live chat and was told that there were some anomalies which were triggered by the legal department and I was asked to make another deposit with a different wallet and the previous deposit would be refunded in couple of hours. So that is exactly what I did. My refund was indeed refunded, however, the next day instead of couple of hours. But the problem is not here. So as advised by the casino I made a deposit of 80eur from a different wallet, which was credited and there were no issues. I kept playing and my balance reached 930eur. I requested a withdrawal of 900eur and was asked to send bunch of documents which I did and they were approved. However, I was told that the withdrawal procedure would take 5 business days while they advertise on their website that withdrawals take less than 2 hours. This was a bit strange but it was not the first time casinos do different things than they advertise.
But the whole problem started today when I accessed the account and so my balance was 0 and that the withdrawal was cancelled.
The live chat couldn't help at all but they gave me a contact which I could email. So we started emailing and what they told me was that my second deposit was marked by their financial partners as 65% risky meaning that is money laundering. Of course I know this is a nonsense and tried explaining them everything but as usually they just say this is their final decision. I can give the casino a credit that they are communicating with me, however, they just repeat pretty much the same thing.
Now there are two parts where they are in my opinion wrong. The first one is the moral one and the second one is that there is no money laundering and cannot be.
So let's start with the first one: They see the second transaction is marked as risky ("money laundering") but they let me deposit with different wallet, not just let me but offer this option". And then when I win they tell me it was money laundering and so on. So basically they encourage me to deposit with different wallet planning not to pay me out.
However, the other part is super strange. They sent me a screenshot showing that my second transaction was marked as risky by their financial partners. I am attaching the screenshot. First impression of mine was that they are a casino with random excuses not to pay out, but they told me they would pay out my deposits made, but asked me to send a USDT trc20 wallet (this is strange because I deposited via BTC and I have not received any refund yet). So when they told me they would refund the deposits I decided that maybe they were not unfaithful casino but instead there was some human error or system or whatever. So I started looking into my crypto wallet, I am not an expert of crypto but I am not a newbie as well. I know that with my wallet I have been depositing and receiving transfer only from casinos. And there are not a lot of transfers. So first what I did I googled various crypto trackers that track risky transfers. I entered both of my transfers that I made to the casino and both of them were marked as low risk. I understand that this trackers found on google was free and maybe they are using more sophisticated trackers but now the second part of this issue is super strange which shows there is no logic for any suspicion or risky transfer. So the first deposit was not risky according to them while the second one was . But the funny thing is with BYC when you make a transfer the funds leave from wallet "A" (which was my wallet) reached their BTC wallet "B" and the change (the difference of the wallet "A" balance and the transfer) returned to wallet "C" which is my wallet. And the second deposit was made from that specific wallet "C" again to their wallet "D" and the change returned to wallet "E" which becomes my wallet. I know that sounds complicated but if anyone who will check this complaint has at least little knowledge in crypto will simply understand what my point is. And I tried explaining everything to them, however, as I said before they are replying it is their final decision. And I am sure if anyone spent at least probably 15 minutes would see there is no issue here. But as usually, that is not an interest of the casino. I have all the communication with the casino which I can transfer wherever needed.
Automatski prevedeno:
