Ponovo se šalje jer ne vidim ceo odgovor - da, verifikovano, ali nalog je sada zatvoren. Da, obećali su povraćaj novca i imam dokaze putem e-pošte kao dokaz. Nema pečata na njihovoj veb stranici uprkos članku Casinoguru-a o Gaming Curacao-u koji kaže da je za nosioce licence obavezno da pokažu pečat od 2013. Ovo je danas prijavljeno Gaming Curacao-u koji je iznenađujuće odgovorio na moju prvobitnu e-poštu u roku od sat vremena i zatražio dodatne detalje o mom žalba. Celsius se obilno oglašava u UK i ne koristi softver za blokiranje koji renomirani ofšor kazina koriste da bi sprečili registraciju u UK. Oni nemaju GCUK licencu za koju svi znamo da je suštinski uslov za oglašavanje i pružanje vaših usluga u UK. Prema veoma aktivnom forumu na Casinoguru-u, trenutno su sve transakcije pogrešno kodirane i oprane raznim maloprodajnim kompanijama. Lažni deskriptori su namerno prevazilazili bankovne kockarske blokove koji su bili aktivni na mom nalogu. Depoziti su išli u Enigmu, Officehut, Digikei i Enigmu između ostalih koji se obilno pominju u niti za pogrešno kodiranje/pranje Casinoguru-a. Očigledno je veliku zabrinutost izazvalo i curenje mojih ličnih podataka. Celsius nije odgovorio na moj zahtev za GDPR u zakonskom roku.
Dole su e-poruke od Celziusa koje potvrđuju povraćaj sredstava, a poslednji je datiran 30/04/24 - trebalo im je nekoliko meseci da odgovore na moju početnu e-poštu što je užasno! Nisu primljeni povraćaji sredstava i tim za podršku, usklađenost i plaćanja u kazinu jednostavno ignoriše sve e-poruke:
30. aprila – Celsius je potvrdio da su povraćaji sredstava obrađeni prema e-poruci u nastavku:
U utorak, 30. aprila 2024. godine, < support@celsiuscasino.com > napisao:
Zdravo,
Banka je već obradila povraćaj sredstava, trebalo bi samo nedelju ili dve.
Hvala
U utorak, 23. aprila 2024, < support@celsiuscasino.com > napisao:
Zdravo,
Nadam se da si dobro ?
Izvinite zbog kašnjenja, primamo mnogo e-poruka.
Pokušaćemo da razgovaramo sa bankom da vidimo šta možemo da uradimo za vas.
Možete li me podsetiti svoje korisničko ime na sajtu, približan iznos deponovanog i KIC u dobrom kvalitetu bi takođe pomogli (pasoš ako je moguće) tako da sam siguran da ste vlasnik naloga.
Razgovaraćemo sa bankama da vidimo kako vam možemo pomoći.
Hvala
Sending again as can’t see full reply - yes verified but account now closed. Yes they promised refunds and I have email evidence as proof. No seal on their website despite Casinoguru own article on Gaming Curacao saying it is compulsory for their licence holders to display seal since 2013. This has been reported to Gaming Curacao today who surprisingly responded to my initial email within a hour and requested additional details on my complaint. Celsius advertise profusely in UK and do not use blocking software reputable offshore casinos use to prevent UK sign ups. They hold no GCUK licence which we all know is an essential requirement to advertise in and provide your services in UK. As per the very active forum on Casinoguru at present all transactions were miscoded and laundered to various retail companies. False descriptors used to deliberately overide bank gambling blocks which were active on my account. Deposits went to Enigma, Officehut, Digikey and Enigma among others which are all mentioned profusely on the Casinoguru miscoding/laundering thread. Obviously of great concern was also the leaking of my personal data. Celsius have failed to respond to my GDPR request within the legal time limit.
Emails from Celsius are below confirming refunds with the latest one being dated 30/04/24 - they took a couple of months to respond to my initial email which is appalling! No refunds have been received and the casino support, compliance and payments team are simply ignoring all emails:
On 30th April - Celsius confirmed refunds processed as per email below:
On Tuesday, April 30, 2024, <support@celsiuscasino.com> wrote:
Hi,
The bank processed the refunds already, it should just take a week or two.
Thanks
On Tuesday 23 April 2024, <support@celsiuscasino.com> wrote:
Hello,
I hope you are doing well ?
Sorry for the delay, we receive a lot of emails.
We will try to talk to the bank to see what we can do for you.
Can you please remind me your username onsite, the approximate amount deposited and a KYC in good quality would help too (Passport if possible) so I'm sure you own the account.
We will discuss with the banks to see how we can help you.
Thanks
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