Dragi Nik,
Hvala vam na odgovoru, iako sam pomalo zbunjen zašto ignorišete glavnu tačku moje žalbe koja je jasno kršenje sopstvenih Odredbi i uslova kompanije Chipstars.
Njihovi uslovi i uslovi navode sledeće kada je moj nalog bio operativan
11. Šta će se desiti sa mojim nalogom ako ne bude verifikovan?
Dok ne budete verifikovani, možete koristiti novac za igru da proverite platformu i igru. Nakon što se registrujete, možete napraviti depozit i dobiti bonus na depozit i biti uključeni u VIP program.
Kao što je prethodno rečeno, moj račun NIKAD nije verifikovan, ali sam uspeo da uplatim preko 27.000 evra za manje od mesec dana. Mogu da uverim da to definitivno nije bio fiktivni novac za igru koji sam koristio na neproverenom nalogu. Međutim, vrlo brzo sam se uključio u njihov VIP program.
Kao što sam vas takođe već obavestio, tačno stanje na mom računu je bilo nula kada je moj nalog blokiran i kazino mi je vratio 8.000 evra od mojih neto depozita od 26.300 evra. To znači da i dalje zadržavaju 18.300 evra mojih depozita koje su prihvatili na neproveren račun i račun iz UK za koji takođe kažu da nisu mogli/nije prihvatili.
Očigledno da sam pobedio oni bi s pravom poništili SVE transakcije i vratili SVE moje depozite, što su uradili na prethodnoj žalbi člana foruma kod1 , ali samo zato što je pobedio!!. Međutim, pošto sam izgubio, odlučili su da zadrže sve bar 8.000 evra od 26.300 evra depozita. Pobednička situacija za njih i ništa osim kršenja T&C-a i prevare.
Čini se da u okviru procesa žalbe niste čak ni kontaktirali Chipstars da biste ih pitali zašto su prekršili svoje uslove i uslove. Takođe ih niste pitali zašto su svesno otvorili nalog sa ograničene teritorije (UK). Oni sami kažu da ne dozvoljavaju otvaranje računa iz UK, pa kako se to dogodilo? Kao što ću nastaviti da tvrdim da sam pobedio, oni NE bi isplatili dobitke i njihove akcije na kod1 računima dokazuju ovu tačku.
Kazino Guru je rekao da se pridržavaju Kodeksa poštenog kockanja.
Pročitao sam to i jasno kaže sledeće
Definicija fer kazina
„Pošteni kazino" je onlajn kazino koji:
Isplaćuje sve legitimne dobitke
Nema nepravedne klauzule u svojim odredbama i uslovima (Uslovi i odredbe) (više o tome kasnije u članku)
Ne koristi nikakve lažne prakse da prevari igrače
Primenjuje ograničene zemlje (ne dozvoljava igračima iz njih da kreiraju nalog ili igraju iz ograničene zemlje) i ograničene bonuse (daje bonuse samo igračima koji ispunjavaju uslove)
5. Ograničene zemlje
Tačka gledišta kazina
Kad god se neko iz ograničene zemlje registruje, ova kazina im dozvoljavaju da otvore nalog, ali ih obaveštavaju o ograničenju samo kada žele da izvrše povlačenje. Sve dok igrač gubi, kazino je u redu sa tim, ali čim igrač pobedi i želi da povuče novac, koristi pravilo 'ograničenih zemalja' da odbije povlačenje i blokira račun igrača.
Ovo je, naravno, krajnje nepravedno, jer se igrači mogu registrovati a da ne znaju za ograničenja, a kazina koriste njihovu grešku, često svesno i namerno.
Ako igrač može da pristupi veb stranici kazina, otvori formular za registraciju, kreira nalog, položi depozit i igra, razumljivo je da pretpostavlja da mu je dozvoljeno da igra u ovom kazinu.
Naš stav
Nije prihvatljivo dozvoliti igračima da se kockaju ako kazino zna da su iz ograničene zemlje
Dakle, ako je tačka gledišta Casino Gurua da to nije prihvatljivo, šokiran sam što još uvek niste pitali Chipstars o tome kako je moguće otvoriti račun iz UK-a. Kao što sam ranije naveo, NISAM koristio VPN i moja IP adresa će biti iz UK, kao i svi moji podaci o registraciji. Činjenica da su imali Veliku Britaniju na raspolaganju u padajućem polju zemalja prilikom registracije pokazala bi da su aktivno tražili kupce iz UK.
Konačno, ovo nije spor oko licence i siguran sam da ste više nego svesni toga. Štaviše, čak i ako su to tada bili regulatori Curacaoa, korisni kao čajnik od čokolade. Curacao licenca znači da nema nikakvih propisa.
Verujem da ćete sada konačno stupiti u kontakt sa chipstars pošto proces žalbe mora da uključi sve strane u diskusiju. Do sada je izgledalo da uprkos ogromnim dokazima koje sam vam pružio koji pokazuju jasna kršenja Uputstava i uslova čipstara, izmanipulisana u njihovu korist, izgleda da ne želite da saznate zašto su to uradili.
kao odgovor na pitanje " zašto ste se uopšte tamo registrovali ako ste videli da nemaju UKG licencu? "
Ja sam teško poremećen kockar i prijavljen sam na gamstop što me sprečava da otvorim račune u bilo kojoj kladionici koja prihvata pravu UK. Chipstars su aktivno radili na marketingu zavisnika od kockanja u Velikoj Britaniji. samo google chipstars i ne gamstop da vidite ovo!!
Radujem se vašim i chipstars odgovorima
Dear Nick,
Thank you for your reply although I'm slightly perplexed as to why you are ignoring the main point of my complaint which is a clear breach of Chipstars own Terms and Conditions.
Their T&C's state the following when my account was operational
11. What will happen to my account if it isn't verified?
Until you get verified you can use play money to check out the platform and gameplay. After you get registered you can make a deposit and receive deposit bonus and get included in the VIP program.
As previously stated my account was NEVER verified but I was able to deposit over EUR27,000 in less than a month. I can assure it definitely wasn't fictitious play money I was using on an unverified account. I did however get included into their VIP program very quickly.
As I have also already informed you the exact balance on my account was zero when my account got blocked and the casino sent me back EUR8,000 out of my net deposits of EUR26,300. This means that they are still withholding EUR18,300 of my deposits that they accepted on an unverified account and an account from the UK that they also say they couldn't/didn't accept.
Obviously had I won they would have rightly voided ALL transactions and returned ALL my deposits, which is something they did on a previous complaint from forum member kod1 but only because he won!!. However as I lost they decided to keep all bar EUR8.000 of the EUR26,300 deposits . A win/win situation for them and nothing but breach of T&C's and fraud.
It would appear that as part of the complaints process you have not even contacted Chipstars to ask them why they have breached their own T&C's. You have also not asked them why they knowingly opened an account from a restricted territory (the UK). They themselves say they don't allow accounts from the UK to be opened so how did it happen? As I will continue to state had I won they would NOT have paid out winnings and their actions on kod1 accounts prove this point.
Casino Guru has said they stick to the Fair Gambling Codex.
I have read through it and it clearly states the following
Definition of fair casinos
A 'fair casino' is an online casino that:
Pays out all legitimate winnings
Doesn't have any unfair clauses in their Terms and Conditions (T&Cs) (more on this later in the article)
Doesn't use any deceitful practices to trick players
Enforces restricted countries (doesn’t allow players from them to create an account or play from a restricted country) and restricted bonuses (only gives bonuses to eligible players)
5. Restricted countries
The casino's point of view
Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account.
This is, of course, extremely unfair, as players might register without knowing about the restrictions, and casinos are taking advantage of their mistake, often knowingly and intentionally.
If a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Our position
It is not acceptable to let players gamble if a casino knows that they are from a restricted country
So if Casino Guru point of view is that it is not acceptable I am shocked that you still haven't asked Chipstars as to how the account form the UK was able to be opened. As I have stated previously I did NOT use a VPN and my IP address will have been from the UK, as were all of my registration details. The fact that they had the UK available on their drop down box of countries at registration would show that they were actively seeking UK customers.
Finally this is not a license dispute and I'm sure you are more than aware of that. Furthermore even if it was then the Curacao regulators as about as useful as a chocolate teapot. A Curacao license means no regulation at all.
I trust that you will now finally get in contact with chipstars as a complaints process has to involve all parties in the discussion. Up until now it would appear that despite overwhelming evidence I have provided you showing clear breaches of chipstars T&Cs, manipulated to their advantage you don't seem to want to find out why they have done this.
in answer to the question "why did you even register there if you did see that they do not have a UKG license?"
I am a severe disordered gambler and am signed up to gamstop which preevnts me from opened accoutns at any genuine UK accepting bookmakers. Chipstars were/are actively marketing for UK gambling addicts. just google chipstars and non gamstop to see this!!
I look forward to yours and chipstars replies
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