Dragi zi52g5rb6p ,
Moram da vas obavestim da sam već dobio odgovor od predstavnika Cobber Casina van ove teme, koji, nažalost, uključuje dokaze koji potkrepljuju optužbe za otvaranje više naloga u kazinu. Iako ne mogu da otkrijem konkretne detalje zbog njihove poverljivosti, moram objektivno da kažem da smatram da su ovi dokazi ubedljivi u ovom slučaju. Postoje značajni podaci koji se podudaraju između dva naloga, od kojih oba imaju evidenciju o deponovanju i aktivnosti igranja.
Na osnovu ovih razloga, ovu žalbu moram odbiti kao neopravdanu. Pravljenje duplih naloga, čak i sa dobrim namerama, predstavlja ozbiljno kršenje Uslova i odredbi većine kazina i obično podleže kaznama.
Međutim, ako ste sigurni da niste prekršili nijedno kazino pravila, preporučujem da kontaktirate Curacao Antilephone NV Licensing Authoriti i da podnesete žalbu slanjem sažetka vašeg problema na complaints@gaminglicences.com . Uprava za igre na sreću ima više opcija i alata za pomoć igračima.
Više informacija o tome kako da pravilno podnesete žalbu regulatoru možete pronaći na https://casino.guru/submitting-complaints-to-regulators .
Obavestite me ako vam je potrebna pomoć oko podnošenja žalbe ili ako dobijete odgovor od regulatora tako što ćete mi poslati e-poštu na jakub.m@casino.guru .
Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Srdačan pozdrav,
Kubo
Dear zy52g5rb6p,
I must inform you that I have already received a response from Cobber Casino's representative outside of this thread, which, unfortunately, includes evidence substantiating the accusations of opening multiple accounts at the casino. While I am unable to disclose specific details due to their confidentiality, I must objectively state that I find these proofs compelling in this case. There is significant matching data between the two accounts, both of which have records of depositing and gameplay activity.
Based on these reasons, I must reject this complaint as unjustified. Creating duplicate accounts, even with good intentions, constitutes a serious violation of the Terms and Conditions of most casinos, and is typically subject to penalties.
However, if you are confident that you have not violated any casino rules, I recommend contacting the Curaçao Antillephone N.V. Licensing Authority and submitting a complaint by sending a summary of your issue to complaints@gaminglicences.com. The Gaming Authority has more options and tools to assist players.
You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.
Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at jakub.m@casino.guru.
I am sorry I could not be of more help on this occasion.
Best regards,
Kubo
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