Zdravo,
Želeo bih da detaljno objasnim situaciju.
Napravio sam nekoliko transakcija, uključujući depozite i isplate. Međutim, jedno od mojih povlačenja, u iznosu od 800 dolara, je odloženo i na kraju odbijeno zbog problema sa verifikacijom. Otkrio sam da je to zato što je moj datum rođenja pogrešno registrovan kada sam se prijavio na Google.
Kontaktirao sam podršku putem e-pošte i onlajn ćaskanja da bih rešio ovaj problem. Uprkos pružanju snimaka ekrana i dokaza o mojoj prepisci putem e-pošte, tim za podršku je tvrdio da nema evidenciju o mojoj e-pošti. Štaviše, moj nalog je blokiran u roku od 3-4 sata od slanja e-pošte, a ne navedenih 48 sati.
Smatram da je nerazumno blokirati nalog zbog pogrešnog datuma rođenja. Da li je neko ikada iskusio tako stroge mere zbog manje greške?
Hvala vam.
Hello,
I'd like to explain the situation in detail.
I've made several transactions, including deposits and withdrawals. However, one of my withdrawals, amounting to $800, was delayed and ultimately rejected due to a verification issue. I discovered that this was because my date of birth was incorrectly registered when I logged in with Google.
I contacted support via email and online chat to resolve this issue. Despite providing screenshots and proof of my email correspondence, the support team claimed they had no record of my email. Furthermore, my account was blocked within 3-4 hours of sending the email, not the stated 48 hours.
I find it unreasonable to block an account due to an incorrect date of birth entry. Has anyone ever experienced such stringent measures over a minor error?
Thank you.
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