Zdravo! Obraćam vam se sa zahtevom da pomognete u rešavanju problema sa CriptoLeo-om. Igram u ovom kazinu oko godinu dana, baveći se i kazino igrama i sportskim klađenjem. Za to vreme nikada nisam naišao na probleme; depoziti i isplate su obrađeni glatko. Moj nalog je ranije verifikovan i već sam završio KIC proceduru. Uvek sam igrao sa svojim pravim novcem, koristeći VPN (pošto sajt dozvoljava korišćenje VPN-a zbog problema sa pristupom), a sve transakcije su obavljene u kriptovaluti.
Tokom čitavog perioda, moj račun je imao gubitak od približno 3.000 USDT. Tako je bilo do 12. decembra, kada mi se posrećilo i osvojio gore navedeni iznos, odnosno 13.000 USDT.
Nakon što sam podneo zahtev za povlačenje, počeo sam da čekam. Dva dana kasnije, bez primanja sredstava na moj račun, počela je cela muka, što je dovelo do situacije koju ovde opisujem i za koju molim vašu pomoć.
Prvo, od mene je zatraženo da ponovo potvrdim svoj identitet. Dao sam razne dokumente, a status mog naloga na sajtu je ažuriran na „verifikovan".
Zatim su tražili da potvrdim svoje prebivalište. Dao sam račune za komunalije i račune iz Ukrajine (gde sam zvanično registrovan), ali trenutno živim u Poljskoj. Ovi dokumenti nisu prihvaćeni, a tražili su dokaz o mojoj trenutnoj adresi u Poljskoj. Poslao sam im overen ugovor o zakupu, koji su prihvatili.
Nakon toga su me zamolili da potvrdim depozit koji sam dao kazinu kako bih pokazao da je to moja transakcija. Dao sam sve izveštaje o transakcijama sa berze, potvrđujući da sam zaista ja izvršio transakciju iz svog novčanika.
Zatim su tražili dokaz o izvoru bogatstva ili izvoru sredstava. Objasnio sam da zbog rata u Ukrajini trenutno nisam zaposlen i nemam tradicionalne izvore prihoda. Tražili su dokaz o tome, koji sam dostavio putem izvoda iz banke i izjave iz penzionog fonda. Trenutno se bavim kriptovalutama, a sva moja ušteđevina je takođe u kriptovaluti.
Ni ova dokumenta nisu prihvaćena i još jednom su me zamolili da pošaljem dokaz o uplaćenom depozitu u kazino (koji sam već poslao) i izvod o transakcijama sa mog digitalnog novčanika za poslednja tri meseca. Poslao sam im izvod transakcije iz svog novčanika.
Međutim, sada ponovo traže izvod iz banke na kojem se vidi moja plata. Objasnio sam da nisam u radnom odnosu, te da ne mogu dati takav dokument. Već sam im poslao detaljnu istoriju transakcija iz svog digitalnog novčanika koja prikazuje moje finansije i aktivnosti. Njihov odgovor je bio da im je veoma žao, ali ja ipak moram da dostavim ovaj dokument.
Nemam više strpljenja ni energije da nastavim da radim ovo i da ponavljam isti proces iznova i iznova. Čini se da odugovlače, prigovaraju i odbijaju razne dokumente, odugovlačeći proces pune verifikacije i poštenog povlačenja mojih sredstava. Svaki razgovor sa podrškom se završava nejasnim obećanjima da će se preispitati situacija, nakon čega slede zahtevi za još dokumenata ili čak istih koje sam već dao i koji su prethodno verifikovani.
Ljubazno vas molim za pomoć u rešavanju ove situacije i intervencijom da dobijemo bar neka objašnjenja. Takođe zahtevam da uključite predstavnika kazina u rešavanje ove žalbe, bilo direktno ovde ili preko vas, kako biste obezbedili potpuno i produktivno rešenje.
Igram pošteno, moj dobitak je legitiman i mogu da pružim bilo koji od gore navedenih dokumenata ili snimaka ekrana moje prepiske uz njihovu podršku na zahtev (pošto ih ima mnogo). Nadam se vašoj pomoći i stručnosti u rešavanju ovog pitanja. Hvala vam unapred na pomoći i podršci.
Hello! I am reaching out to you with a request to help resolve an issue with CryptoLeo. I have been playing at this casino for about a year, engaging in both casino games and sports betting. During this time, I never encountered any problems; deposits and withdrawals were processed smoothly. My account was verified earlier, and I had already completed the KYC procedure. I always played with my own real money, using a VPN (as the site allows VPN usage due to access issues), and all transactions were made in cryptocurrency.
Over the entire period, my account was in a loss of approximately 3,000 USDT. This was the case until December 12, when I got lucky and won the amount mentioned above, namely 13,000 USDT.
After submitting a withdrawal request, I began waiting. Two days later, without receiving the funds in my account, the entire ordeal began, leading to the situation I am describing here and for which I am asking your help.
First, I was asked to reverify my identity. I provided various documents, and my account status on the site was updated to "verified."
Next, they asked me to confirm my place of residence. I provided utility bills and payment receipts from Ukraine (where I am officially registered), but I am currently living in Poland. These documents were not accepted, and they requested proof of my current address in Poland. I sent them a notarized rental agreement, which they accepted.
Afterward, they asked me to confirm the deposit I had made to the casino to show that it was my transaction. I provided all the transaction reports from the exchange, confirming that it was indeed me who made the transaction from my wallet.
Then, they requested proof of the source of wealth or source of funds. I explained that due to the war in Ukraine, I am not currently employed and do not have traditional sources of income. They asked for proof of this, which I provided via a bank statement and a declaration from the pension fund. Currently, I am involved in cryptocurrency activities, and all my savings are also in cryptocurrency.
These documents were not accepted either, and they asked me once again to send proof of the deposit made to the casino (which I had already sent) and a statement of transactions from my digital wallet for the last three months. I sent them the transaction statement from my wallet.
However, they are now again requesting a bank statement showing my salary. I have explained that I am not employed, and therefore, I cannot provide such a document. I have already sent them a detailed transaction history from my digital wallet showing my finances and activities. Their response was that they are very sorry, but I still need to provide this document.
I have no more patience or energy to continue doing this and repeating the same process over and over. They seem to be stalling, nitpicking, and rejecting various documents, dragging out the process of full verification and the fair withdrawal of my funds. Every conversation with support ends with vague promises to review the situation, followed by requests for more documents or even the same ones I have already provided and which were previously verified.
I kindly ask for your help in resolving this situation and intervening to obtain at least some explanations. I also request that you involve a representative of the casino in addressing this complaint, either directly here or through you, to ensure a full and productive resolution.
I play fairly, my winnings are legitimate, and I can provide any of the aforementioned documents or screenshots of my correspondence with their support upon request (as there are many of them). I hope for your assistance and expertise in resolving this matter. Thank you in advance for your help and support.
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