Koristio sam Cripto Leo više od godinu dana i do sada nikada nisam imao problema sa povlačenjem itd. Pokušavao sam da unovčim svoj dobitak i to je više puta odbijeno bez objašnjenja danima. Konačno me je neko upozorio da moram da verifikujem svoj identitet, što je bilo neobično jer nisu kic, ali sam se obavezao ovim zahtevom. Sada nisam mogao da izvršim proces verifikacije jer moj nalog više nije dostupan. Imao sam velikih poteškoća u korišćenju sistema verifikacije koji su postavili i nekoliko puta sam bio odbijen iz razloga koji ili nisu navedeni, napisani na drugom jeziku??? i drugi smešni zahtevi kao što je pokazivanje četiri ugla moje licence kada je cela licenca sa sva 4 ugla bila JASNO vidljiva. Nakon što sam PONOVO razgovarao sa ćaskanjem uživo da bih ponovo pokušao verifikaciju sa primenjenim preporukama, počeo sam da se odjavljujem sa svog naloga niotkuda nakon minut ili dva, a ni u ovom slučaju nije bilo pomoći osoblja. Sada je na mom nalogu ponovo aktiviran google 2fa (nego ja sam ga isključio?)
Ovo ne bi trebalo da bude problem jer još uvek imam njihove detalje, nisko i gle! Kod koji unesem da se prijavim ne uspe SVAKI PUT!! Nisam imao nikakvu pomoć od osoblja za ćaskanje. NEMA komunikacije između odeljenja. Sada mi od službe za pomoć povremeno šalju e-poruke u kojima se kaže da traže moj problem koji se sada odvija više od nedelju dana pokušavajući da ovo reši. Ne samo to, već sada e-poruke podrške idu direktno u moju neželjenu poštu kao blokirani korisnici?? Ovo je takođe novi razvoj. Čini se kao da čine sve što je u njihovoj moći da se otarase mene i mog posla i zadrže moj novac što odbijam da dozvolim. Molim vas pomozite jer nigde ne stignem sa ovim!!!!
I have used Crypto Leo for over a year and never had any problems with withdrawals etc up till now. I have been trying to cash out my winnings and it was denied numerous times with no explanation given for days. Finally someone alerted me to needing to verify my identity which was unusual as they are a no kyc but I obliged in this request. Now I have been unable to fulfill the verification process as my account is not accessible anymore. I had a great deal of difficulty using the verification system they had set up and was rejected several times for reasons that were either not provided, written in another language??? and other ridiculous requests like showing the four corners of my license when the entire license with all 4 corners were CLEARLY visible. After speaking to live chat AGAIN to reattempt the verificTION with the recommendations implemented I started to get signed out of my account out of nowhere after a minute or two, no help from staff on this one either. Now my account has had the google 2fa reactivated (noy by me I had turned it off?)
This shouldnt be a problem as I still have their details yet, low and behold! The code I enter to log in fails EVERY TIME!! I have had NO help from chat staff there is NO communication between the departments I am now being sent emails from the help desk sporadically saying they are looking inti my problem which is now going on over a week trying to get this sorted. Not only that but now the emails from support are going directly into my spam as blocked users?? This is a new development also. It feels like they are doing everything in their power to get rid of me and my business and keep my money which I refuse to allow. Please help as I an not get anywhere with this!!!!
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