Igrač iz Baden-Virtemberga je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Baden-Württemberg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Baden-Virtemberga je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Želim vam dobro veče
Osvojio sam 5000 evra kladeći se na Dachbet.
17. novembra 2022. podneo sam zahtev za isplatu od 5000 evra.
Prema rečima osoblja za ćaskanje, ovo će biti obrađeno nakon 48 sati.
Posle 60 sati, ovo nije traženo kao odgovor na nekoliko zahteva u ćaskanju, pa sam otkazao isplatu i izgubio 5000 evra u sportskoj opkladi.
Moje pitanje je da li još uvek imam pravo na 5000 evra jer uplata nije izvršena u navedenom roku?
Ako ne, onda je slučaj zatvoren.
Međutim, takođe bih želeo da upozorim druge ljude na ovaj kazino. Oni guraju dodeljeno vreme obrade toliko dugo da igrači otkažu i ponovo troše svoja povlačenja.
Have a nice good evening
I won 5000 euros by betting at Dachbet.
On November 17th, 2022 I applied for a payment of 5000 euros.
According to the chat staff, this will be processed after 48 hours.
After 60 hours, this was not requested in response to several requests in the chat, so I canceled the payout and lost the 5000 euros in a sports bet.
My question is whether I am still entitled to the 5000 euros because the payment was not processed in the specified time?
If not then the case is closed.
However, I would also like to warn other people about this casino. They push the allotted processing time so long that players cancel and waste their withdrawals again.
Einen schönen Guten Abend ,
Ich habe bei Dachbet durch Wetten 5000 Euro gewonnen .
Am 17.11.2022 habe ich eine Auszahlung in höhe von 5000 Euro beantragt .
Laut Chatmitarbeiter wird diese nach 48 Stunden bearbeitet .
Nach 60 Stunden wurde diese auf mehrere Anfragen im Chat nicht beantragt sodass ich die Auszahlung Storniert habe und die 5000 Euro bei einer Sportwette verloren habe .
Meine Frage ist ob ich dennoch Anspruch auf die 5000 Euro habe da die Auszahlung in der Vorgegebenen Zeit nicht bearbeitet wurde ?
Wenn nicht dann hat sich der Fall erledigt .
Ich möchte dennoch auch hiermit andere Menschen vor diesem Casino warnen . Sie Reizen die vorgegebene Bearbeitungszeit so lange aus damit Spieler ihre Auszahlungen wieder Stornieren und verpsielen.
Dear vgedik61,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hvala na odgovoru, vgedik61. Nažalost, pošto ste igrali/izgubili svoje dobitke, bojim se, ne možemo mnogo da učinimo za vas. Igrač je jedini odgovoran za svoj račun, aktivno stanje i sve opklade koje se dešavaju. Razumem da se ovo nikada ne bi dogodilo da ste mogli da povučete iz prvog pokušaja, ali u ovom trenutku ne možemo tražiti od kazina da vam refundira izgubljeni dobitak. Zaista bismo želeli da pomognemo, ali ovaj put je nemoguće.
Molim vas, javite mi ako mogu još nešto da vam pomognem, inače ću biti primoran da zatvorim ovu žalbu. Hvala na razumevanju.
Thank you for your reply, vgedik61. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Dear vgedik61,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.