The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Severne Rajne-Vestfalije je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Zdravo, kazino odlaže moje povlačenje bez ikakvog razloga.
19.11.2022 sam započeo zahtev za povlačenje u 4.40.
Sledećeg dana traže od mene KIC dokument (iako sam ranije bio verifikovan na gammik-u) koji sam postavio i uspešno verifikovan 20.11.2022, kako mi je rekla podrška za ćaskanje. (pogledajte priloge)
Dakle, prema tamošnjim odredbama i uslovima:
"4.9. Vreme za završetak povlačenja može varirati u zavisnosti od okolnosti, ali pokušaj povlačenja treba da bude odobren ili odbijen u roku od 2 dana. Igrač će biti obavešten o razlozima za bilo kakvo kašnjenje ako je vreme da novac stigne igračima račun prelazi 10 dana." https://vvv.dbosses.com/terms-and-conditions
Poslednje 22.11.2022. trebalo je da čujem o svom povlačenju, ali nisam.
Zato sam ponovo pitao podršku za ćaskanje. Opet su mi rekli samo standardni odgovor da su ostavili poruku i da treba da budem strpljiv.
Od sada su 2 povlačenja (2500€ + 1550€) još uvek „U toku" na sajtu. Nema odobravanja niti odbijanja.
Ali ne vidim nikakav problem sa obradom mog povlačenja, ispunio sam bonus opkladu, igrao sam samo dozvoljene slotove i nisam premašio maksimalnu opkladu. Ipak odlažu bez očiglednog razloga.
Tako sam uradio ovo ponašanje u Gammik kazinu. Uvek je isto kada imaš dobru pobedu.
Molim vas pomozite mi da brzo isplatim novac.
Hi, the casino is delaying my withdrawal without any reason.
On 19.11.2022 i started the withdrawal request at 4.40 am.
The next day they ask me for KYC Document (even though i was verified at gammix before) which i uploaded and got verified sucessfully on 20.11.2022 as the chat support told me. (see attachments)
So as per there Terms and Conditions:
"4.9. The time for the withdrawal to be finalised may vary due to circumstances but a withdrawal attempt should be approved or denied within 2 days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds 10 days." https://www.dbosses.com/terms-and-conditions
Latest on 22.11.2022 i should have heard on my withdrawal but i didnt.
So i asked chat support again. Again they only told me standard answer that they left a note and i should be patient.
As of now the 2 withdrawal (2500€ + 1550€) are still "In Progress" on there site. No approve nor deny.
But i dont see any problem with processing my withdrawal, i fullfilled bonus wager, i have only played allowed slots and not exceeded max bet. Still they delay for no obvious reason.
Im so done by this behaviour at Gammix Casinos. Its always the same when you have a good win.
Please help me to get my money payed out fast.
Dear T591,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo, hvala na forumu.
U međuvremenu, uplate su izvršene i novac sam dobio.
Ipak, mislim da je vreme povlačenja 9 dana! Nije prihvatljivo. Nešto bi trebalo da se promeni u vezi sa tim.
Ja lično ću izbegavati ovaj kazino u budućnosti.
Hvala vam što ste prihvatili žalbu, ali ona se može zatvoriti. Dobio sam novac. (9 dana nakon pune verifikacije)
Hello, thanks for the forum.
In the meantime, the payments have been made and I have received the money.
Still, I think that the withdrawal time of 9 days! Is not acceptable. Something should change about that.
I personally will avoid this casino in the future.
Thank you for taking up the complaint, but it can be closed. I received the money. (9 days after full verification)
Hallo, danke das es Forum gibt.
Mittlerweile wurden die Auszahlungen durchgeführt und ich habe das Geld erhalten.
Trotzdem denke ich das die Auszahlungszeit von 9 Tagen! Nicht akzeptabel ist. Daran sollte sich etwas ändern.
Ich persönlich werde dieses casino in Zukunft meiden.
Ich danke für das aufnehmen der Beschwerde, diese kann aber geschlossen werden das Geld habe ich erhalten. (9 Tage nach vollständiger Verifizierung)
Poštovani T591,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina,
Casino.Guru
Dear T591,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
