Dragi moji,
Izvinite zbog kašnjenja u odgovoru, nisam video ovo do sada. Video sam samo post za diskusiju o tome i ovo je bio moj odgovor na njega.
Razlog zašto je njegov nalog ponovo otvoren nije zato što smo to želeli, već zato što je više puta tražio da ga ponovo otvori.
Rado se kladio, srećno uplaćivao i radosno ćaskao sa našom podrškom uživo. Imamo snimke ekrana svake poslate poruke i slike, objavite vaš zahtev za zatvaranje naloga.
Nećemo priložiti snimke ekrana da bismo sačuvali privatnost njegovog dela, ali nakon što ste videli snimke ekrana, složili biste se da nije bila naša odluka da otvorimo nalog i da je on želeo da ga ponovo otvori.
Pored ponovnog otvaranja, zatražio je višestruke bonuse, besplatne okrete, povraćaj novca i upotrebu drugih oblika plaćanja.
Razumemo da zavisnost od kockanja može biti problem, ali da je osvojio novac, ova diskusija se nikada ne bi dogodila. Nepravedno je prema nama da 15 dana nakon što je podnet zahtev za ponovno otvaranje računa, on onda traži novac nazad.
Ovo bi bilo ekvivalentno da je pobedio i da smo blokirali njegovo povlačenje zbog zahteva koji je odlučio da poništi 15 dana ranije. Mi to nikada ne bismo uradili.
Iako smo ljudi i brinemo o zaštiti naših igrača, nije samo odgovornost kazina da praktikuje odgovorno igranje, već je i na samim igračima kojima nudimo resurse da razgovaramo i dobijemo pomoć koja bi im mogla zatrebati ako postane nekontrolisana .
Znamo da je naša podrška uživo imala zaista lepo vreme kada smo ga upoznali i da smo zaista uživali u razgovoru sa njim. Nadamo se da će sve biti u redu sa njim i njegovom budućnošću i nadamo se da ovi gubici neće izazvati ozbiljan uticaj na vas.
Ako želi dalje da razgovara van mreže gde možemo da podelimo snimke ekrana našeg ćaskanja sa njim, to može učiniti na support@delorocasino.com . Ne želimo da objavljujemo ove slike na mreži.
Srdačan pozdrav,
Del Oro kazino i tim za sportske kladionice
Dear all,
Sorry for the delay in response, I did not see this until now. I only saw the discussion post about it and this was my reply to it.
The reason his account was reopened was not because we wanted to do so but because he asked multiple times to reopen it.
He was betting happily, depositing happily, and chatting with our live support happily. We have screenshots of every single message and image sent, post your request for account closure.
We will not attach the screenshots to preserve privacy of his part but after seeing the screenshots you would agree that it was not our decision to open the account and he wanted to reopen it.
In addition to reopening, he requested multiple bonuses, free spins, cashback, and the use of other forms of payment methods.
We understand that gambling addiction can be a problem but if he would have won money, this discussion would never happen. It is unfair to us that 15 days after the request to reopen the account was made, he then request money back.
This would be equivalent if he won and we blocked his withdrawal because of the request he decided to overturn 15 days previously. We would never do this.
While we are human and do care about protecting our players, it is not only the casino’s responsibility to practice responsible gaming but it is also on the player themselves which we offer resources to speak to and get the help that one might need if it becomes uncontrollable.
We know our live support had a really nice time getting to know him and really enjoyed speaking with him. We hope everything goes well with him and his future and hope that these losses are not causing a severe impact to you.
If he would like to discuss further offline where we can share screenshots of our chat with him he can do so at support@delorocasino.com. We do not wish to publicize these images online.
Best regards,
Del Oro Casino and Sportsbook Team
Izmenjeno
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