NaslovnaPritužbeDesert Nights Casino - Player je optužen za otvaranje više računa.
Desert Nights Casino - Player je optužen za otvaranje više računa.
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Desert Nights Casino
Index sigurnosti:Ispod proseka
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Czech Republic has been accused of opening multiple accounts. His account was closed and winnings from No Deposit bonus cancelled. The casino made a mistake while checking the player's documents (the casino thought that Poruba is a different city than Prague, but in reality, Poruba is a part of Prague) and asked for a passport, when the player clearly stated, that he doesn't travel and his passport is expired. So the casino gave the player a chance to upload new documents, which the player did. The casino refused them saying they are the same documents as previously sent, but we received the same email too, and it was clear to see that new documents were submitted. After confronting the casino about this fact, the representative, unfortunately, stopped replying to the complaint and we were forced to close it as unresolved.
Igrač iz Češke optužen je za otvaranje više računa. Njegov račun je zatvoren, a dobit od No Deposit bonusa otkazana. Kazino je pogriješio dok je provjeravao igračeve dokumente (kasino je smatrao da je Poruba drugačiji grad od Praga, ali u stvarnosti je Poruba dio Praga) i zatražio putovnicu, kada je igrač jasno rekao da to ne čini ' ne putuje i pasoš mu je istekao. Tako je kasino igraču pružio priliku da učita nove dokumente, što je igrač i učinio. Kazino ih je odbio rekavši da su isti dokumenti kao i ranije poslani, ali i mi smo dobili isti e-mail i bilo je jasno vidjeti da su predani novi dokumenti. Nakon što se suočio s casinom zbog ove činjenice, predstavnik je, nažalost, prestao odgovarati na žalbu i bili smo prisiljeni da je zatvorimo kao neriješenu.
Otvorio sam račun na ovoj stranici i koristio bonus 20 E bez pologa.
Ispunio sam sve uslove za povlačenje a to su da od bonusa morate platiti 550E.
Tada sam želio podići novac, ali nažalost podrška mi je rekla da moram ovjeriti račun slanjem dokumenta i obaveznim pologom od 25E.
Mislila sam da to neće biti problem.
Prenosio sam sve datoteke.
Tada sam dobio vijest da su dokumenti lošeg kvaliteta, ali su bili prilično cool, ali mislim da je tako dobro, to ću još jednom napraviti, pa čak i skenirati i slikati sa svojim građaninom.
Nažalost, i ovaj izvod na računu u obliku električnog zapisa nije dovoljan, tako da ni njemu ne mogu ući u trag.
Opet sam ga poslao i čekam.
Htio sam se prijaviti na svoj račun, ali ništa moj račun nije zaključan bez razloga, a da ga samo ne zatvorim.
Kao što sam napisao u znak podrške i ona mi je rekla da imam više računa, dok mi je ovaj kazino prvi u inostranstvu.
Sada ne znam šta da radim.
Mislim da je ovaj kazino namjerno blokirao moj račun i ne znam kako se braniti od toga, bit će mi drago zbog svake pomoći, tako mi je žao da mi je ovaj trenutak zaista svidio stranicu.
Good day
I opened an account on this site and used the 20 E bonus without deposit.
I have fulfilled all the conditions for withdrawal which are that you have to wager 550E from the bonus.
Then I wanted to withdraw money, but unfortunately the support told me that I had to verify my account by sending a document and making a mandatory deposit of 25E.
I thought this wasn't going to be a problem.
I uploaded all the files.
Then I got the news that the documents were of some poor quality, but they were pretty cool, but I think so well, I'll do it again and even scan it and take a picture with my citizen.
Unfortunately, this account statement in the form of an electrical record is not enough, so I can't trace this either.
I sent it again and I'm waiting.
I wanted to log into my account, but nothing my account is locked for no reason without just closing it.
As I wrote in support and she told me that I have more account, while this casino is my first abroad.
Now I don't know what to do.
I think this casino has deliberately blocked my account and I do not know how to defend against this, I will be glad for any help, I am so sorry to this moment I really liked the site.
Dobrý den
Založil jsem si na této stránce účet a využil bonusu 20 E bez vkladu.
Splnil jsem veškeré podmínky pro výběr, které jsou, že musíte protočit 550E z bonusu.
Poté jsem chtěl vybrat peníze, bohužel podpora mi sdělila, že musím ověřit svůj ´účet zasláním dokumentu a povinným vkladem 25E.
Říkal jsem si, že tohle nebude problém.
Všechny soubory jsem nahrál.
Potom mi došla zpráva, že dokumenty jsou v nějaké špatné kvalitě přitom byli úplně v pohodě, ale tak říkám si dobře, udělám to znova a dokonce to naskenuji a vyfotím se s občankou.
Bohužel této stránce výpis z učtu v podobě elektrického záznamu nestačí, takže tohle taky nemůžu dohledat.
Poslal jsem to znovu a čekám.
Chtěl jsem se přihlásit do svého učtu, ale nic můj účet je zamknutý bez důvodu bez ničeho prostě ho uzavřeli.
Jak jsem psal na podporu tak ta mi oznámila, že mám více účtu, přitom je toto kasíno je moje první v zahraničí.
A teď nevím co dělat.
Myslím si, že toto kasíno mi schválně zablokovalo účet a nevím jak se proti tomuhle bránit, budu rád za každou pomoc, moc mě to mrzí do této chvíle se mi ta stránka moc zamlouvala.
Hvala vam puno na podnošenju žalbe. Žao mi je što čujem o vašem problemu. Kontaktirat ćemo kockarnicu i tražiti od njih dokaze o potpori, ali prije nego što to učinimo, molim vas da li biste mogli savjetovati da li ste položili depozit u tu kasinu? Postoje li sredstva koja casino drži, osim onih koje ostvarujete bez bonusa bez depozita? Unaprijed hvala na odgovoru. Nadam se da ćemo vam uspeti u najkraćem mogućem roku.
Srdačan pozdrav,
Petronela
Dear Petr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask them for supporting evidence, but, before we do so, please could you advise if you have placed a deposit in this casino? Are there any funds being held by the casino, other than those winnings from No Deposit bonus? Thank you in advance for your reply. I hope we will be able to help you as soon as possible.
Nikada ne bih otvorio 2 računa ako imam samo jedan email.
Mislim da samo pokušava uzeti moj bonus, ali nisam mislila da samo želim bonus i zbogom, željela sam nastaviti igrati i polagati novac, ali kad vidim da ne mogu odabrati što da radim :(
Vrlo ste ljubazni i cijenim vaš rad.
I think this is a huge scam.
I was 18 years ago.
Until October 17, I only played in my state.
I would never open 2 accounts if I only have one email.
I think he's just trying to take my bonus, but I didn't mean that I just want the bonus and goodbye, I wanted to keep playing and deposit money, but when I see that I can't pick out what to do :(
You are very kind and I appreciate your work.
Myslím si, že tohle je obrovský podvod.
18 mi bylo před půl rokem.
Do 17. Října jsem hrál jen v mém státu.
Nikdy bych si nezakládal 2 účty, když mám jenom jeden email.
Myslím si, že se mi snaží vzít jen můj bonus, ale já to nemyslel nějak, že chci jen ten bonus a nashledanou, chtěl jsem hrát dál a vložit si peníze, ale když vidím, že ze stránky nelze vybrat tak co mám dělat :(
Puno hvala Petr na pružanju svih potrebnih informacija. Sada ću proslijediti vašu žalbu mojoj kolegici Kristíni koja će vam biti na raspolaganju. Želim vam puno sreće i nadam se da ćemo u skoroj budućnosti riješiti svoj problem.
Thank you very much Petr for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Pozdrav, danas sam primio 2 e-maila od njih da provjera računa nije bila uspješna, ne znam kako se sve radi, ali nažalost nisam uspio putovnicu, pa sam poslao ličnu kartu i onaj neuspjeli pasoš.
Ne znam šta da radim.
hvala ti.
Hello today I have received 2 emails from them that the account verification was not successful, I do not know how to do everything there is, but unfortunately I have failed passport so I sent an id card and that failed passport.
I don't know what to do at all.
thank you.
Dobrý den dneska jsem od nich už dostal 2 email, že ověření účtu nebylo úspěšné, vubec nevim jak na to, všechno co tam je jsem udelal, ale bohužel mám propadly passport tak jsem tam poslal id card a ten propadly passport.
Zahvaljujemo što ste se obratili kasinu Desert Nights.
Pišem vas da vas obavestim da je vaš račun Rvonz12 zatvoren, jer su vaši podaci navedeni u negativnoj bazi Casino-a.
To znači da ste možda igrali u drugom kazinu i tamo ste navedeni u negativnoj bazi podataka. Prema našim pravilima kompanije, niste u mogućnosti voditi račun u našem Casinu.
Srdačni pozdravi,
Dneska jsem obdržel tuhle zprávu, která je úplně jeden velký nesmysl.
Z tohohle usuzuji, već tato stránka je veliký podvod.
Dear Petr,
Thank you for contacting Desert Nights Casino.
I am writing to inform you that your account Rvonz12 has been closed as your details are listed in a negative Casino database.
This means that you may have played at other casino and are listed there in a negative database. As per our company policy, you are unable to hold an account with our Casino.
Kind regards,
Dneska jsem obdržel tuhle zprávu, která je úplně jeden velký nesmysl.
Z tohohle usuzuji, že tato stránka je veliký podvod.
Hvala što ste me informisali! Nažalost, do sada nisam dobio nikakav odgovor iz ove kockarnice. Ostalo im je još malo vremena, pa se nadamo da će uskoro netko komentirati ovu neugodnu situaciju.
Hvala vam na strpljenju.
Hello Petr,
Thank you for keeping me updated! Unfortunately, so far I haven't received any answer from this casino. They still have some time left, so hopefully someone will comment on this unpleasant situation soon.
Htio sam dvostruko provjeriti s timovima prije komentara zbog prirode žalbe.
Nažalost, igrač je naveden u negativnoj bazi podataka i nije mogao proći našu sigurnosnu provjeru. Imajte na umu da ne mogu javno podijeliti određene informacije.
Tako da će u ovom trenutku račun igrača ostati zatvoren i on neće moći dalje igrati na Desert Nights.
Ako imate dodatnih pitanja ili nedoumica, obratite mi se.
Pozdravi,
Team Desert Nights
Hi everyone,
I wanted to double-check with the teams before commenting due to the nature of the complaint.
Unfortunately the player is listed in a negative database, and was unable to pass our security check. Please be aware I can't share specific information publicly.
So at this time the players account will remain closed and he won't be able to play further at Desert Nights.
Please don't hesitate to contact me if you have further questions or concerns.
Hvala na odgovoru. Volio bih znati što mislite pod "negativna baza podataka". Petr je rekao da je prvi put igrao u stranom kazinu. Možete li biti ljubazni i poslati dokaz ili neko objašnjenje na moju adresu e-pošte (kristina.s@casino.guru)?
Hvala ti puno.
Hello Team Desert Nights,
Thank you for your reply. I would like to know what you mean by "a negative database". Petr said he played in a foreign casino for the first time. Would you be so kind and send the evidence or some explanation to my email address (kristina.s@casino.guru)?
Željeli bismo zamoliti Casino Nights Casino da odgovori na ovu žalbu. Produžujemo tajmer za 7 dana. Ako kazino ne odgovori u zadanom roku, prigovor ćemo zatvoriti kao "neriješen".
We would like to ask the Desert Nights Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Jako mi je žao, ali kako od kazina nismo dobili nikakav drugi odgovor, ne možemo nastaviti s rješavanjem ove žalbe i prisiljeni smo je zatvoriti kao "neriješen".
Žao mi je što nisam mogao više da pomognem, ali barem zatvaranje ovog prigovora kao neriješeno negativno će se odraziti na ocjenu kazina i ostali igrači mogu pročitati o vašem iskustvu u našoj recenziji.
Nadam se da više nećete naići na ovakav problem.
Hello Petr,
I am very sorry, but since we haven’t received any other response from the casino, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
Ja ne mogu otkriti previše informacija na javnom forumu, ali sljedeći dokumenti su smatrani nevažećim.
Dokument o adresi i dokument banke imali su različite gradove navedene kao mjesto prebivališta.
Igrač nikad nije poslao potpunu sliku svog pasoša kako je zatraženo. Slike koje su poslane bile su jasno obrađene.
Nažalost, jer igrač nije prošao naše interne sigurnosne provjere, kao i to što je naveden u našoj negativnoj bazi podataka, eh ne može igrati u Desert Nights Casino.
Hi there,
I cannot reveal too much information a public forum, but the following documents were considered invalid.
Proof of address document and bank document had different cities listed as place of residence.
The player never sent a full picture of his passport as requested. The images were sent were clearly tampered with.
Unfortunately because the player did not pass our internal security checks, as well as being listed on our negative database eh is unable to play at Desert Nights Casino.
Ovo je smiješno. Slao sam vam ove slike oko 4 puta
Ovo je iskreno najveća prevara koju znam, svi dokumenti su poslani, čak ne mogu uređivati ni fotografije.
Nadam se da se ova poruka brzo širi, da je ovo prevara.
Hvala barem guruu kazina koji se zalagao za mene, nažalost prevaranti poput ove stranice o pustinji uopće ne bi trebali biti ovdje predstavljeni.
To me stvarno razljuti, pobijediš ono što imaš, ali nisu zadovoljni sa showom, jer niotkuda dolaze stvari o crnoj listi.
ništa više nego prevara.
Hvala vam casino guru
Prijatan dan
This is ridiculous. I've sent you these pictures about 4 times
This is honestly the biggest scam I know, all documents have been sent, I can't even edit photos.
I hope this message spreads quickly, that this is a scam.
Thank you at least to the casino guru for standing up for me, unfortunately fraudsters like this desertnight site should not be presented here at all.
This really pisses me off, you win does what you have, but they're not happy with the show, because they come up with things about a blacklist out of nowhere.
nothing more than a scam.
Thank you casino guru
Have a nice day
Tohle je směšné posilal jsem Vám tyhle obrázky asi 4x
Tohle je upřímně ten největší podvod co znám, všechny dokumenty byly zaslány, upravovat fotky ani neumím.
Doufam, že se tato zprava rychle rozšíří, že tohle je podvod.
Děkuji aspoň casinu guru, že se za mě postavily, bohužel podvodníci jako je tahle stránka desertnight, by vubec tady neměly byt prezentovány.
Tohle mě fakt sere, člověk vyhraje udělá to co má, ale oni pořad nejsou spokojeni, protože si vymysli veci o nějaké černé listině z ničeho nic.
Želio bih zamoliti Desert Nights Casino za neki dokaz da podrži ove tvrdnje. Potpuno razumijemo vaše pravo da ne komentirate javno, ali možete mi napisati poruku na moju adresu e-pošte kristina.s@casino.guru. Želimo zaista prigovor zatvoriti, ali bez više detalja nije moguće.
Puno vam hvala na razumijevanju i radujem se vašoj poruci.
Hello,
I would like to ask Desert Nights Casino for some proof to support these claims. We completely understand your right not to comment publicly, but you can write me a message to my email address kristina.s@casino.guru. We would really like to close this complaint fairly, but without more details it is not possible.
Thank you so much for understanding and I am looking forward to your message.
Pregledali smo dokaz o duplikatnom računu iz Casinoa Desert Nights. Čini se da su dva računa stvorena s istim podacima - jedina razlika je u adresi e-pošte i prijavi. Sada bismo željeli znati jesu li oba računa igrala s istim bonusom ili ne. Možete li da navedete više detalja, molim vas?
We reviewed the proof of duplicate account from Desert Nights Casino. It seems that two accounts were created with the same data - the only difference is in the email address and login. Now we would like to know if both accounts played with the same bonus or not. Could you provide more details, please?
Žao mi je što duže čekamo naše stajalište, ali o ovom smo slučaju više puta razgovarali s našim timom kako bismo odlučili kako dalje. Znamo da se bonusi bez depozita često zloupotrebljavaju u kockanju na mreži, a češki igrači i njihovi dokumenti mogu biti nešto manje uobičajeno, tako da su kockarnice opreznije.
No, sve kockarnice Deckmedia imaju veliku reputaciju, stoga istinski vjerujemo da možemo pronaći kompromis. Iz našeg razgovora sa predstavnikom kazina saznali smo da kazino nije zadovoljan kvalitetom dokumenata, što je dovelo do sumnje.
Casino Desert Nights odlučio je ponovo razmotriti ponovno otvaranje računa nakon što Petr preda ove dokumente (citirano iz našeg razgovora putem e-pošte):
"-Veličan identifikacijski dokument (prednji i zadnji) može biti lična karta ili vozačka dozvola
-Fotoka njega sa sobom drži važeću ličnu kartu
- Odštampana i skenirana / fotografirana verzija dokaza adrese, dakle u obliku računa za struju / telefon. Izvod iz internetske banke nije dovoljan. "
Također bismo željeli istaknuti za Petru, da ti dokumenti moraju biti dovoljno kvalitetni - sve mora biti jasno, a lična karta mora biti u potpunosti vidljiva (sva 4 ugla). Također bih želio napomenuti da postoje i drugi načini provjere, primjerice telefonski poziv, snimanje videa itd.
Što se tiče mog posljednjeg pitanja o bonusima - naša je poanta da ako nije bilo nikakve aktivnosti (račun je ostao nepotvrđen, nije aktiviran bonus, nije izvršen depozit i nije jasno kada je drugi račun kreiran) na drugi račun , ne vidimo razlog za oduzimanje Petrove dobiti za duplikat računa.
Dodatne informacije za Petr - preporučio bih vam da u potpunosti surađujete s kockarnicom i pružite sve potrebne dokumente. Predstavnik kasina nas je obavijestio da se bez uspješnog depozita igrači ne mogu povući, ali molimo da položite depozit samo kada Desert Nights Casino ponovo otvori vaš račun, odobri vaše dokumente i potvrdi da ćete moći povući svoju zaradu.
Hello everyone,
I am sorry for longer waiting for our standpoint, but we discussed this case on multiple occasions with our team to decide how to proceed. We know that No Deposit bonuses are often abused in online gambling, and Czech players and their documents might be something less usual, so casinos are more careful.
But Deckmedia casinos all have a great reputation, therefore we truly believe we can find a compromise. From our conversation with the casino representative, we found out, that the casino wasn't satisfied with the quality of documents, which led to suspicion.
The Desert Nights Casino decided to reconsider reopening the account after Petr submits these documents (quoted from our email conversation):
"-Valid Identification document (front and back) can be ID or driver’s license
-Photo of him holding the valid ID Next to his face
- Printed and scanned/ photographed version of a proof of address, thus in the form of an electricity / phone bill. Online bank statement doesn’t suffice."
We would also like to point out for Petr, that these documents have to be in a sufficient quality - everything must be clear, and the ID has to be fully visible (all 4 corners). Also, I would like to mention, that there are other ways of verification, for example phone call, recording a video etc.
Regarding my last question about bonuses - our point is, that if there wasn't any activity (the account remained unconfirmed, no bonus was activated, no deposit made, and it is not clear when the second account was created) on the other account, we don't see the reason for confiscating Petr's winnings for a duplicate account.
Additional information for Petr - I would recommend you to fully cooperate with the casino and provide all the necessary documents. The casino representative informed us, that without a successful deposit players aren't able to withdraw, but please make a deposit only when the Desert Nights Casino reopens your account, approves your documents and confirms that you will be able to withdraw your winnings.
Može li mi neko pomoći iz moje zemlje da ga nazovem?
to bi vjerovatno bilo idealno.
Inače hvala na svemu i depozit nije problem, kao što sam im napisao u kockarnici, tako da sam dugo planirao igrati sa njima.
Hello
I sent them the documents several times.
identity card
bank statement (online statement)
in our country do not go to the mailbox statement.
I don't know how to solve this.
And I also took a photo.
Can someone please help me from my country to call him?
it would probably be ideal.
Otherwise, thank you for everything and the deposit is not a problem, as I wrote to them in the casino, so I planned to play with them for a long time.
Zdravím
Posilal jsem jim ty dokumenty několikrát.
obcansky průkaz
výpis z bankovního účtu (on-line výpis)
v naši zemi nechodi do schránky výpis.
Nevim jak tohle vyřešit.
A fotku jsem take fotil.
Mohl by mi prosim někdo pomoc z moji země, že bych si sním zavolal?
bylo by to asi ideální.
Jinak děkuji za všechno a vklad není problem jak jsem jim psal do casina tak jsem měl v planu u nich hrat dlouhodobě.
Dobre vijesti! Casino Desert Nights ljubazno se složio da vam isplati dobitak, ali morate ponovo poslati sve dokumente kako biste provjerili svoj identitet i zatim uplatiti uspješan depozit.
Molim vas, javite mi da li ste voljni proći ovaj postupak, tako da možemo nastaviti sa tim rješavanjem ovog slučaja.
Hello Petr,
Good news! The Desert Nights Casino kindly agreed to pay out your winnings, but you have to send all the documents again to verify your identity and then make a successful deposit.
Please, let me know if you are willing to go through this process, so we can continue resolving this case accordingly.
Ali treba mi pomoć sa kojim dokumentima ih poslati.
I na koji e-mail.
Imam vozačku dozvolu i ličnu kartu.
Pasoš mi je istekao jer trenutno ne putujem.
Još uvijek ne razumijem koji će im izvod na računu biti potreban, samo imam elektronički izvod banke u inboxu, ne sviđa mi se nešto takvo, pa ne znam kako bih to mogao riješiti.
Hvala ti
i drago mi je da je Casino Desert shvatio ovu situaciju.
I certainly greet you
But I need help with what documents to send them.
And to what email.
I have a driver's license and an ID card.
My passport has expired because I am not traveling at the moment.
I still don't understand what account statement they would need, I just have an electronic bank statement in my inbox, I don't like anything like that, so I don't know how I could solve this.
Thank you
and I'm glad Casino Desert understood this situation.
Zdravím určitě jsem
Ale potřeboval bych pomoc s tím jaké dokumenty jim mám zaslat.
A na jaký email.
Mám řidičák a ID kartu.
Pas mám prošlý, protože necestuji momentálně.
Pořád nechápu jaký výpis z účtu by oni potřebovali mám jen výpis z banky elektronický do schránky mi nic takového nechodí tak nevím jak bych mohl tohle vyřešit.
Děkuji
a jsem rád, že Casino Desert pochopilo tuhle situaci.
Nemam problema s tim, slala sam svoje dokumente oko 3 puta i oni ih nisu prepoznali, tako da ne razumijem u čemu je problem, po mogućnosti ako mi je netko iz Češke ili Slovačke pomogao u tome.
You wrote that video call verification is also possible
I have no problem with that, I sent my documents about 3 times and they didn't recognize them, so I don't understand what the problem is, preferably if someone from the Czech Republic or Slovakia helped me with it.
Psali jste, že je možno i ověření pomocí video hovoru
Nemám s tím problém, já poslal své dokumenty asi 3x a neuznali mi je tak to nechápu v čem je problém, nejlépe kdyby mi s tím pomohl někdo z České republiky nebo Slovenska.
A nemam ni adresu nigde u izjavi, jer moja supruga plaća struju i sve ostalo, tako da nema ništa loše sa mnom.
Ne znam šta da radim ako se to nekako riješi.
And I don't even have an address anywhere in the statement, because my wife pays for electricity and everything like that, so there's nothing wrong with me.
I don't know what to do if it can be solved somehow.
A ještě k tomu ve výpisu nemám ani nikde adresu, protože elektřinu a všechno podobné platí za mě manželka, takže nic není na mě.
Petr, hvala ti na odgovoru. Mogu vam prevesti (najbolje bi bilo putem e-maila), ako je potrebno, samo me obavijestite. Moja adresa e-pošte je kristina.s@casino.guru.
Ali prvo bih želio pitati Casino Desert Nights koji je najbolji način da se riješi ova situacija. Gde bi Petr trebao poslati svoje dokumente, molim vas? Ovu sam adresu e-pošte pronašao u kontaktima support@desertnightscasino.com, ali nisam siguran je li to prava.
Također, da li bi ID i vozačka dozvola bili dovoljni? Kako treba riješiti problem s bankovnim izvodom, ako je dostupan samo na mreži, a nema drugog dokaza adrese? Hvala vam puno.
Petr, thank you for your reply. I can translate for you (the best would be via emails), if needed, just let me know. My email address is kristina.s@casino.guru.
But first, I would like to ask the Desert Nights Casino what is the best way to solve this situation. Where should Petr send his documents, please? I found this email address in contacts support@desertnightscasino.com, but I am not sure if this is the right one.
Also, would ID and driving license be enough? How should he solve the problem with the bank statement, when it is available only online, and he doesn't have any other proof of address? Thank you very much.
bilo bi u redu da on, uz ličnu kartu, podnese dokaz o ID-u, on mora poslati kopije i prednje i zadnje strane, kao i fotografiju kako drži ID uz lice, pasoš više nije potreban.
Dakle, trebamo:
-Valan identifikacijski dokument (prednji i zadnji) može biti lična karta ili vozačka dozvola
-Fotografija njega sa sobom drži važeću ličnu kartu
Što se tiče dokaza adrese, ažurirat ću vas što je prije moguće.
Hi there,
it would be okay for him to submit proof of ID using an ID card, he needs to send copies of both front and back, as well as a photo of him holding the ID next to his face, the passport is no longer needed.
So we need:
-Valid Identification document (front and back) can be ID or driver’s license
-Photo of him holding the valid ID Next to his face
Regarding the proof of address, I will update you as soon as I can.
Hvala što ste se obratili podršci Casino Desert Nights. Nadamo se da ćete danas imati sjajan dan!
Kako je ovaj račun zatvoren zbog više računa, morat će ostati zatvoren.
Kao što je navedeno u našim uvjetima i odredbama, "Samo igrači koji su registrirali račun s stvarnim novcem ispunjavaju uvjete za primanje promocije ... Ako se otvori drugi račun, bit će zatvoren i svi bonusi i dobitci mogu se poništiti."
Ako imate dodatnih pitanja ili nedoumica, slobodno nas kontaktirajte bilo kada.
Srdačni pozdravi,
Jenny
Podrška korisnicima Desert Nights
support@desertnightscasino.com
vip@desertnightscasino.com
finance@desertnightscasino.com
kde je problem zase?
Dear Petr,
Thank you for contacting Desert Nights Casino support. We hope that you're having a great day today!
As this account has been closed due to multiple accounts, it will have to remain closed.
As stated in our terms and conditions, "Only players who have registered a real-money account are eligible to receive promotions... If a second account is opened it will be closed and all play bonuses and winnings may be voided.. "
Provjerio sam dokumente i slažem se da nisu najbolje kvalitete. Kontaktirao sam Petra putem e-maila i preporučio sam mu da ih pošalje ponovo, tako da se nadam da će sljedeći put biti u redu. Hvala na strpljenju
Hello,
I checked the documents and I agree that they weren't the best quality. I contacted Petr via email and I recommended him to send them again, so hopefully, it will be okay next time. Thank you for your patience.
Dragi tim Casino Desert Nights, Petr ga je poslao na e-mail s podrškom za Desert Night prije gotovo 3 tjedna, ali mi ga možemo poslati i na vaš e-mail, ako želite, samo me obavijestite i Petr.
Hello everyone,
Dear Desert Nights Casino team, Petr sent it to Desert Night's support email almost 3 weeks ago, but we can send it to your email as well, if you wish, just let me and Petr know.
Proslijedio sam vam Petrov e-mail. Prije više od mjesec dana poslao je svoju ličnu kartu i selfie u podršku kasinu. Možete li biti tako ljubazni i pomoći nam da konačno krenemo naprijed s ovom žalbom? Željeli bismo da to bude riješeno u skoroj budućnosti. Hvala vam puno.
Dear Desert Night Casino,
I forwarded you Petr's email. He sent his ID and a selfie to the casino's support more than a month ago. Would you be so kind and help us to finally move forward with this complaint? We would like to see it resolved in the near future. Thank you very much.
Željeli bismo zamoliti Desert Night Casino da odgovori na ovu žalbu. Produžujemo tajmer za 7 dana. Ako kazino ne odgovori u zadanom roku, prigovor ćemo zatvoriti kao "neriješen".
We would like to ask the Desert Night Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Igrač stalno šalje iste dokumente, koje je odbilo naše sigurnosno odjeljenje. Kao što smo prethodno spomenuli, kupcu smo dali zadnju priliku da pošalje prihvatljive dokumente koje on nije učinio, tako da više nije dobrodošao da vodi račun kod nas.
Hi there.
The player keeps sending the same documents, which were rejected by our security department. As before-mentioned we gave the customer one final chance to send acceptable documents which he has failed to do, thus he is no longer welcome to hold an account with us.
Petr je poslao nove dokumente u podršku u kazinu i meni prije više od mjesec dana. Priznali smo da njegovi stari dokumenti nisu bili dobrog kvaliteta (što je vjerovatno izazvalo sumnju), ali njegova nova osobna fotografija i selfie razlikuju se od starih. Svi su uglovi vidljivi, svi podaci se mogu lako pročitati. Molim vas, želite li biti tako ljubazni i reći nam šta nije u redu s njima?
Petr sent new documents to the casino's support and to me as well more than a month ago. We admitted his old documents weren't of good quality (which probably raised the suspicion), but his new ID photo and selfie are different from the old ones. All corners are visible, all data can be easily read. Please, would you be so kind and tell us what is wrong with them?
Željeli bismo zamoliti Desert Night Casino da odgovori na ovu žalbu. Produljujemo tajmer za 7 dana. Ako kasino ne reagira u zadanom roku, prigovor ćemo zatvoriti kao „neriješen".
We would like to ask the Desert Night Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Nažalost, budući da se nismo sporazumjeli, čak ni nakon toliko vremena, prisiljeni smo ponovo zatvoriti žalbu kao neriješenu.
Petr, jako mi je žao što nisam mogao pomoći, ali barem zatvaranje ove žalbe jer će neriješena negativno utjecati na ocjenu kasina, a drugi igrači mogu pročitati vaše iskustvo u našoj recenziji.
Nadam se da više nećete naići na ovakav problem.
Unfortunately, since we haven't come to a mutual agreement, even after such a long time, we are forced to close the complaint as unresolved again.
Petr, I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
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