Dragi djak1987,
Izvinjavam se, ali pošto nismo dobili nikakav odgovor od kazina u vezi sa ovim problemom, ne možemo da nastavimo sa rešavanjem ove žalbe i primorani smo da je zatvorimo kao „nerešenu".
izgleda da je kazino u potpunosti prestao sa radom i nismo dobili odgovore od naših internih kontakata. Žao mi je zbog ovog neočekivanog ishoda.
Obično, da bi se postigao bilo kakav dogovor, sve tri strane (igrač, kazino i posrednik) moraju blisko komunicirati. Nažalost, to nije slučaj i ostali smo sami u pokušaju da rešimo ovaj problem.
Veoma mi je žao što nisam mogao više pomoći.
Katarina
Dear djak1987,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
it appears the casino has ceased operations entirely, and we have not received responses from our internal contacts. I am sorry for this unexpected outcome.
Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.
I am very sorry I couldn't be of more help.
Katarina
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