Igrač iz Bjelorusije žali se na odbijene dobitke na sportskim kladionicama.
Zdravo.
dozenspins.com uzeo je sav moj novac 4101 eura i molim vas da mi pomognete.
Registrovao sam se na dozenspins.com 24.10.2020 i uplatio putem Skrill-a 20 eura, 300 eura, a nakon toga moj depozit iznosio je 1000 eura. Ukupno sam dao depozit od 1320 eura. Nisam uzimao bonuse, besplatne oklade, besplatne okrete, igrao sam samo od svog novca. Kladio sam se u košarku uživo i igrao kazino automate. U sportskim kladionicama sam osvojio 1084,07 eura, a u kazinu (automat mi je dao bonus i dobio sam veliku pobjedu od 1862,5 eura), ukupno 1697,77 eura. Tako je moj ukupni saldo bio 1084,07 + 1697,77 + 1320 = 4101,84 eura. Podnio sam zahtjev za podizanje 400 eura na svoj račun.
Nakon toga, služba za podršku me je više puta pitala za fotografiju putovnice, snimke zaslona zaslona, video snimanje zaslona dok ulazim u svoj Skrill i otvaram stranicu sa povezanim bankarskim karticama i istorijom transakcija u posljednja 3 mjeseca, kopiju računa za komunalne usluge, selfie s pasošem ispred njihove web stranice odmah sam im poslao sve dokumente.
Nakon slanja svih fotografija, snimaka zaslona i videozapisa s ekrana, primio sam e-poštu od njih:
"Prilikom provjere vaše prijave otkriveno je kršenje paragrafa 1.21 pravila: Klijenti mogu kladiti samo pojedinačno, grupne oklade nisu dozvoljene. Ponovljene oklade na iste rezultate / dobitnike od istog ili različitih klijenata mogu naknadno biti nevažeće. Čak nakon što je službeni rezultat takmičenja / sportista već poznat, platforma može poništiti naznačene opklade ako smatra da klijenti djeluju u tajnom dogovoru ili kao sindikat ili su uloge u pitanju dali jedan ili više klijenata u kratkom roku vremenski period.
Vaš dobitak je otkazan zbog kršenja ovog paragrafa pravila.
Vaš depozit od 1000 EUR vraća se na vaše stanje u igri. "
Otkazali su sve moje dobitak u kasinu i sve moje sportske dobitak i vratili dio mog depozita. Zanimljiva činjenica je da se u istoriji klađenja u kasinu i u istoriji sportskog klađenja sve oklade pravilno izračunavaju i nema poništenih ili otkazanih oklada. Upravo su mi otpisali sve dobitke sa mog bilansa.
Ali nisam ništa prekršio, igrao sam samo sa svog računara i nemam nikakve veze s njihovim optužbama. Pomislio sam da je to neka greška i odgovorio sam im pismom sa snimcima ekrana iz moje povijesti računa.
Evo odgovora sa desetaka.com:
"Kršenje je otkrila platforma koja pruža usluge klađenja.
Nema greške.
Administracija vam je pošla u susret i nije blokirala vašu prijavu u igru, a također je vratila vaš posljednji depozit u iznosu od 1000 EUR na stanje igre, jer ste nažalost izgubili posljednja dva depozita.
Cijenimo svoju reputaciju i uvijek zbog poštene igre i kvalitetne usluge.
Iz tog razloga, trenutno je administracija projekta izdala upozorenje o poštenosti igre s vaše strane.
Ako želite, možete kontaktirati vlasti na vaš zahtjev. U ovom slučaju, Odjel za rizike dostavit će puni paket dokumenata s platforme s dokazima o kršenju projektnih pravila.
Trenutno je vaš račun za igru aktivan, a povlačenje sredstava takođe vam je dostupno u skladu s pravilima projekta. "
Nakon toga, shvatio sam da su ovdje vidljivi svi znakovi prevare u casinu i htio sam povući barem nešto sa svog računa, a zatim se žaliti na njih i zahtijevati da vratim svoj dobitak. Zatražio sam isplatu 1000 eura za Skrill, ali sutradan sam dobio pismo od njih:
„Obavještavamo vas da je naš Odjel za finansije otkazao vaš zahtjev za povlačenje sredstava u iznosu od 1000 EUR.
Imajte na umu da za povlačenje sredstava morate najmanje tri puta uložiti ukupan iznos početnog depozita.
Trenutno je vaš iznos depozita 0 od 3000 EUR. "
Htio sam razgovarati i nazvao sam telefonski broj koji je naveden u odjeljku njihovih kontakata +356 3550 0490. Međutim, stalno sam dobivao "Pogrešan birani broj".
Spreman sam da pružim sve dokumente na verifikaciju, prođem sve provjere putem Skype-a ili telefona. Također sam spreman prihvatiti uplate na svoj lični bankovni račun ili bankovnu karticu. Ako deseci.com imaju predstavništva u zemljama ZND-a, spreman sam lično doći u njihov ured s pasošem i bilo kojim dokumentima.
Obećali su da će pružiti "dokaze" o mojim kršenjima, ali molim vas da pažljivo razmotrite njihove "dokaze". Apsolutno nisam prekršio nijedno pravilo, samo sam uspio pobijediti i siguran sam da su spremni na sve moguće mjere da mi ne plate.
Molim vas, pomozite mi da sav novac dobijem sa desetaka.com. Iskreno sam se kladio sa njima i igrao u kasinu. Zaista računam na vašu pomoć i želim od njih primiti sav svoj dobitak od 4101 eura.
Hello.
dozenspins.com took all my money 4101 euros and I beg you to help me.
I registered at dozenspins.com on 10/24/2020 and made a deposit via Skrill 20 euros, 300 euros and after that my deposit was 1000 euros. In total, I made a deposit of 1320 euros. I didn't take any bonuses, free bets, free spins, I played only with my own money. I made live basketball bets and played casino slots. In sports betting, I won 1084.07 euros, and in the casino (the slot gave me a bonus and I got a big win of 1862.5 euros), I won a total of 1697.77 euros. Thus, my total balance was 1084.07 + 1697.77 + 1320 = 4101.84 euros. I have made a request to withdraw 400 euros to my account.
After that, the support service repeatedly asked me for a passport photo, screenshot screenshots, video recording of the screen as I enter my Skrill and open a page with linked bank cards and transaction history for the last 3 months, a copy of utility bills, a selfie with a passport in front of their website I immediately sent all the documents to them.
After sending all the photos, screenshots and video from the screen, I received an email from them:
"When checking your login, a violation of paragraph 1.21 of the rules was revealed: Clients can only place bets individually, group bets are not allowed. Repeated bets on the same results / winners from the same or different clients may subsequently be invalidated. Even after the official result of the competition / athletes is already known, the platform may invalidate the indicated bets if it considers that the clients are acting in collusion or as a syndicate, or the bets in question were made by one or more clients within a short period of time.
Your winnings have been canceled for violation of this paragraph of the rules.
Your deposit of 1000 EUR is returned to your game balance. "
They canceled all my casino winnings and all my sports winnings and refunded a portion of my deposit. An interesting fact is that in the history of casino betting and in the history of sports betting, all bets are calculated correctly and there are no canceled or canceled bets. They just wrote off all my winnings from my balance.
But I did not violate anything, I played only from my computer and have nothing to do with their accusations. I thought it was some kind of mistake and answered them with a letter with screenshots from my account history.
Here is the answer from dozenspins.com:
"The violation was revealed by the platform providing the betting service.
There is no mistake.
The administration went to meet you and did not block your game login, and also returned your last deposit in the amount of 1000 EUR to the game balance, since you unfortunately lost the last two deposits.
We value our reputation and always for fair play and quality service.
For this reason, at the moment, the administration of the project issued a warning about the fairness of the game on your part.
If you wish, you can contact the authorities at your request. In this case, the Risk Department will provide a full package of documents from the platform with evidence of violation of the project rules.
At the moment, your game account is active and the withdrawal of funds is also available to you according to the rules of the project. "
After that, I realized that all the signs of fraud on the part of the casino are visible here and I wanted to withdraw at least something from my balance and then complain about them and demand to return my winnings. I made a request to pay out 1000 euros for Skrill, but the next day I received a letter from them:
"We inform you that your request for withdrawal of funds in the amount of 1000 EUR has been canceled by our Finance Department.
Please note that in order to withdraw funds, you need to place a bet on the total amount of your initial deposit at least three times.
At the moment, your deposit roll is 0 out of 3000 EUR. "
I wanted to talk and called the phone number that is indicated in their contacts section +356 3550 0490. However, I kept getting "Wrong dialed number" all the time.
I am ready to provide any documents for verification, go through any checks by Skype or phone. I am also ready to accept payments to my personal bank account or bank card. If dozenspins.com has representative offices in the CIS countries, I am ready to personally come to their office with a passport and any documents.
They promised to provide "evidence" of my violations, but I ask you to carefully consider their "evidence". I absolutely did not break any rules, I just managed to win and I am sure that they are ready to go to great lengths not to pay me.
Please help me to get all the money from dozenspins.com I honestly made sports bets with them and played in the casino. I really count on your help and want to receive from them all my winnings of 4101 euros.
Draga Ramanah,
Hvala vam što ste podnijeli žalbu. Kao što možda znate, naš forum Casino.Guru bavi se žalbama samo na online kockarnice. Razumijem da vam mora biti teško, ali nažalost, nemamo dovoljno uvida da preuzmemo ovakvu vrstu pitanja koja se odnose na sportsko klađenje. U vaše ime mogu kontaktirati kasino i pokušati dobiti neke dodatne informacije, ali istovremeno ću biti prisiljen odbiti vašu žalbu. Ako vam je prikladno, možemo nastaviti našu komunikaciju putem e-pošte. Moja adresa e-pošte je petronela.k@casino.guru . Molimo vas da me obavestite kako želite dalje.
Puno vam hvala na razumevanju.
Srdačan pozdrav,
Petronela
Dear Ramanah,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Puno vam hvala, Ramanah, što ste pružili sve potrebne informacije. Sada ću vašu žalbu prenijeti na kolegu Mateja koji će vam biti na pomoći. Želim vam puno sreće i nadam se da ćete u bliskoj budućnosti razriješiti vaš problem na svoje zadovoljstvo.
Thank you very much, Ramanah, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Ramanah.
Iz odgovora kasina izgleda kao da sumnjaju da ste dio organizirane grupe.
Možete li, molim vas, potvrditi da su 90% igara koje ste igrali u casinu bili slotovi? Sjećate li se na kojoj ste igri ostvarili najveći dobitak? Jeste li igrali i igre uživo?
Hello Ramanah.
From the casino reply it looks like they suspect that you are part of the organised group.
Could you please confirm that 90% of games what did you play in the casino were slots? Do you remember on which game you got the biggest winnings? Did you play also live games?
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Obično informacije o sindikalnom klađenju dolaze od operatora igre, a ne iz kazina. Ali zato što ste tamo igrali slotove, to ne bi trebao biti slučaj.
Pozvao bih predstavnika kazina da objasni šta se dogodilo i šta je tačno Ramanah prekršio iz paragrafa 1.21.
Usually information about syndicate betting come from the game operator not from the casino. But because you played a slots there, it shouldn't be this case.
I would like to invite the casino representative to explained what happened and what exactly Ramanah breached from paragraph 1.21.
Tamo sam sklopio samo nekoliko sportskih oklada, 90 posto vremena igrao sam u kazinu. U kazinu sam se kladio na slotove.
Potvrđujem i dokazujem svaku svoju riječ. Zamolite ih da dostave dokaz o svojim riječima.
I made only a few sports bets there, 90 percent of the time I played in the casino. In the casino, I made several thousand bets on slots.
I confirm and prove my every word. Please ask them to provide proof of their words.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Dragi ramanah89,
Služba sigurnosti projekta Dozenspins izvršila je detaljnu provjeru koristeći vašu prijavu RAMANAH89.
Prijava: RAMANAH89 - nije prošao sigurnosnu provjeru u kazinu.
Operator sportskog klađenja utvrdio je kršenje pravila projekta 3.34, i to:
- Gaming račun se koristi za igranje u arbitražnim situacijama;
U vašoj historiji igre, operater sportskih događaja otkrio je 2 arbitražne oklade na košarku, Liga ACB.
Zbog kršenja ovog stavka pravila, vaš dobitak je otkazan, a stanje u igri dovest će do vašeg pologa od 1000 EUR.
Kako su vaši dobitci u kazinu (slotovima) primljeni nakon izračunavanja arbitražnih oklada, vaš dobitak u kazinu je takođe otkazan.
Nakon završetka istrage, administracija Dozenspinsa odlučila je blokirati pristup vašoj prijavi i također vratiti vaš posljednji depozit od 1000 EUR na vaš Skrill novčanik u skladu s politikom povrata novca.
Na osnovu gore navedenog, vaš račun igre RAMANAH89 je blokiran, bez prava na njegovo otvaranje, vaš depozit je već vraćen na vaš Skrill novčanik.
Nije vam dozvoljeno da igrate na ovoj web lokaciji kazina, kao ni na partnerskim lokacijama navedenim u licenci.
Kazino nije odgovoran za otvaranje novog računa kod vas niti za bilo kakve gubitke koje biste mogli pretrpjeti nakon što otvorite novi račun. Zadržavamo pravo u bilo kojem trenutku zatvoriti bilo koji račun koji je stvoren kršenjem ovih pravila.
Dear ramanah89,
The security service of the Dozenspins project performed a detailed check using your RAMANAH89 login.
Login: RAMANAH89 - has not passed the casino security check.
The sports betting operator found a violation of project 3.34 rules, namely:
- The Gaming Account is used for playing in arbitrage situations;
In your game history, the operator of sporting events detected 2 arbitrage bets on Basketball, Liga ACB.
Due to the violation of this paragraph of the rules, your winnings were canceled and the game balance will lead to your deposit of 1000 EUR.
As your winnings in the casino (slots) were received after the arbitrage bets were calculated, your winnings in the casino were also canceled.
After the investigation was completed, the administration of Dozenspins decided to block access to your login and also to return your last deposit of 1000 EUR to your Skrill Wallet according to the refund policy.
Based on the above, your game account RAMANAH89 is blocked, without the right to open it, your deposit has already been returned to your Skrill Wallet.
You are not allowed to play at this casino site, as well as at the partner sites specified in the license.
The Casino is not responsible for opening a new account with you or any losses you may incur after you open a new account. We reserve the right to close any account that was created in violation of these rules at any time.
Dozenspins ponovo promijenite svoj naboj. U početku ste rekli da sam član "kriminalnog sindikata", ali nakon što sam vas zamolio da dostavite dokaze, promijenili ste verziju u "Višestruke oklade koje kombiniraju različite varijante istog događaja su zabranjene ako neki rezultati mogu utjecati na druge", ali kad sam pružio dokaz da se nisam kladio, tada ste počeli govoriti o "Račun igre se koristi za igranje u arbitražnim situacijama." Za sve vrijeme niste potvrdili ništa što je barem nekako potvrdilo barem jednu optužbu koju ste iznijeli protiv mene. Moje riječi potkrepljene su dokazima, a iza vaših optužbi ne stoje drugi dokazi osim riječi.
Ne mislite li da ove optužbe nisu dovoljne da mi oduzmu 3100 eura? Stalno ste zbunjeni optužbama i ne pružate dokaze!
Dragi casino.guru, želim još jednom naglasiti da mi je na desetine iglica oduzeo sav dobitak iz kazina i sportova i vratio samo dio depozita. desetine iglica su nekoliko puta promijenili optužnicu protiv mene, ali nikada nisu pružili nikakve dokaze. Iskreno vjerujem u vašu nepristranost i siguran sam da se prilikom donošenja odluka oslanjate samo na potvrđene činjenice. U ovom trenutku činjenice ukazuju na to da je riječ o prevarantskoj stranici koja igračima oduzima novac pod bilo kojim izgovorom ako pobijede na veliko.
Dozenspins again you change your charge. Initially, you said that I was a member of a "crime syndicate", but after I asked you to provide evidence, you changed the version to "Multiple bets combining different variants of the same event are prohibited if some results can affect others", but When I provided proof that I didn't make such bets, then you started talking about "The game account is used to play in arbitration situations." You have not confirmed anything for all the time that at least somehow confirmed at least one accusation you have brought against me. My words are supported by evidence, and behind your accusations, there is no evidence other than words.
Don't you think that these accusations are not enough to confiscate 3100 euros from me? You are constantly confused about accusations and do not provide evidence!
Dear casino.guru, I want to emphasize once again that dozenspins confiscated all my winnings from casinos and sports and returned only a part of the deposit. dozenspins changed the charges against me several times, but never provided any evidence. I sincerely believe in your impartiality and I am sure that when making decisions you rely only on confirmed facts. At the moment, the facts indicate that this is a fraudulent site that confiscates money from players under any pretext if they win big.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Predstavnici DozenSpins Casina i Ramanah89: pažljivo smo analizirali sve podatke i vjerujemo da se optužba arbitražnog klađenja na sportsku opkladu ne bi trebala koristiti za poništavanje legitimnih dobitaka na automatima.
Zapis o historiji igrača pokazuje da je uglavnom igrao automate u kasinu i ne smatramo arbitražno klađenje nečim što bi trebalo dovesti do poništavanja i drugih legitimnih dobitaka. Pogotovo ako su samo 2 od 13 oklada označene kao arbitražne.
DozenSpins Casino representatives and Ramanah89: we carefully analyzed all the data, and we believe that accusation from arbitrage betting on sports bet shouldn't be used for voiding legitimate winnings on slots.
The player history record indicates that he mostly played slots in the casino and we do not consider arbitrage betting as a something what should cause to void also other legitimate winnings. Especially if only 2 of 13 bets were marked as arbitrage bets.
Dragi Matej Novota,
Navedite e-adresu na koju mogu poslati sve detaljne informacije o uređaju za reprodukciju, jer informacije nisu javne.
Dear Matej Novota,
Please provide the e-mail address to which i can send all the detailed information about the player, as the information is not public.
Dragi DozenSpins
Molim vas da privatno objavite informacije u ovoj žalbi kako bismo ih mogli vidjeti samo ja, vi i članovi casino.guru tima
Ovo nije prvi put da pokušavate zavesti tim casino.guru-a i svaki put kad ste rekli neistinu, opovrgnuo sam je dokazima. Ali sada ne želite da vidim šta pišete.
Molim vas da ovdje napišete svoje argumente
Dear DozenSpins
I ask you to publish the information in this complaint privately so that only me, you and the members of the casino.guru team can see it
This is not the first time you have tried to mislead the casino.guru team, and every time you told a lie, I refuted it with evidence. But now you don't want me to see what you are writing.
I ask you to write your arguments here
Molimo pošaljite sve relevantne dokaze na moju adresu e-pošte.
Žao mi je Ramanah, neke informacije iz internih kasino sistema ne mogu se objaviti.
Please send all relevant evidence to my email address.
I am sorry Ramanah, some information from internal casino systems cannot be published.
Zdravo.
Zahvaljujem vam na pomoći, ali ova priča ima svoj nastavak. Samo želim podijeliti svoje iskustvo. Vjerujte mi, ne uživam, ali smatram da je moja dužnost obavijestiti druge igrače o tome što mogu očekivati. Odgovorio mi je zaposlenik na desetak.com, koji je, kao i uvijek, opet lagao i, kao i uvijek, opet sam pokazao da laže s dokazima. Takođe, njegovi argumenti ponovo su bili nelogični i namjerno obmanjujući. A prema staroj dobroj tradiciji, on uopće nije odgovorio. Evo njegovog sljedećeg odgovora:
"Služba sigurnosti projekta Dozenspins izvršila je detaljnu provjeru koristeći prijavu RAMANAH89.
24. oktobra 2020. kladionica nas je kontaktirala s informacijom da igrač RAMANAH89 daje arbitražne oklade na sljedeći događaj (Košarka / Španija / ACB liga).
Dana 25.10.2020., Situacija se ponovila s arbitražnom stopom ponovo na (Košarka / Španija / ACB liga).
Prema odredbama i uslovima kazina 1.26:
1.26 Dozenspins zadržava pravo da poništi zaključeni ugovor o klađenju (uključujući i onaj zaključen prije ili nakon početka događaja), odbije da ispuni obaveze prema takvom ugovoru (uključujući odbijanje isplate dobitaka) ili vrati bilo koju napravljenu opkladu slučaj ako:
• Račun igre koristi se za igranje u arbitražnim situacijama;
Administracija Dozenspina ima pravo proglasiti takve oklade nevažećim i blokirati račun klijenta.
Nakon što je administracija Dozenspinsa otkazala dobitak igraču zbog kršenja pravila projekta, vratila je iznos njegovog depozita (1000 EUR) na igračevu ravnotežu i poslala mu pismo u kojem navodi da igrač mora igrati pošteno prema pravila i uslovi projekta.
Igrač je odbio da nastavi igrati i igrati pošteno.
Budući da je igrač sistematski davao dvodnevne arbitražne oklade na identične događaje, uprava kazina odlučila je poništiti dobitak igrača, kao i vratiti mu posljednji depozit od 1.000 EUR, u skladu s politikom povrata novca.
Igračev depozit vraćen je u Skrill novčanik 13.11.2020., A račun igre zatvoren je zbog kršenja odredbi i uvjeta projekta.
Budući da je igrač odbio igrati pošteno u skladu s odredbama i uvjetima projekta, zabranjeno mu je igranje na ovom mjestu kazina, kao i na mjestima navedenim u licenci.
Također bih vam skrenuo pažnju na činjenicu da je igrač najviše kladio na arbitražne oklade.
Trenutno odjel za izdavanje dozvola već radi na ovom pitanju i provodi detaljnu provjeru.
Konačnu odluku o situaciji igrača donijet će odjel za licenciranje. "
Evo mog odgovora koji je osoba za podršku još jednom ignorirala:
"" Služba osiguranja projekta Dozenspins izvršila je detaljnu provjeru koristeći prijavu RAMANAH89.
24. oktobra 2020. kladionica nas je kontaktirala s informacijom da igrač RAMANAH89 daje arbitražne oklade na sljedeći događaj (Košarka / Španija / ACB liga). "
U tom slučaju, zašto mi odmah niste blokirali račun i vratili depozite? I sami pišete da su vas kontaktirali 24.10.2020 i rekli da sam stavio arbitražu na košarku. Zašto ste mi dozvolili da igram i nakon 24. do 25. da igram u kasinu? Možete lako blokirati moj račun 24., zatražiti dokumente i vratiti depozite, ali niste. Pogledajmo pažljivo snimak ekrana da bismo razumjeli neobičnu logiku Dozenspina.
Snimak zaslona pokazuje da sam se 24. kladio na špansku košarku i, kako kažete, kladionica vas je o tome obavijestila. Međutim, snimak zaslona pokazuje da sam nakon klađenja na Španjolsku 24. izgubio sljedećih 5 uzastopnih oklada i ispada da me niste blokirali samo zato što sam izgubio.
Onda napiši
"Dana 25.10.2020., Ponovila se situacija s ponovnim arbitražnim klađenjem na (Košarka / Španija / ACB liga)."
Tada sam pobijedio u slotovima i navečer sam se sljedeći put okladio na špansku košarku, a zatim u sportu dobio pet uzastopnih oklada. A onda ste već odlučili da mi ne plaćate. Prvo, nakon što je iznio verziju o dosluhu, ali zbog svoje nesolventnosti, ova je verzija zamijenjena arbitražnim situacijama.
Tada ste govorili o činjenici da sam u automatima pobijedio od dobitka u arbitražnim situacijama, pa ste otkazali sve dobitke. Međutim, dokazima sam dokazao da sam prvo pobijedio u automatima, a tek onda se okladio. Retoričko pitanje, zašto ste odlučili da mi uzmete novac nakon što sam pobijedio, a ne kad ste to saznali?
Hello.
I thank you for your help, but this story has a continuation. I just want to share my experience. Trust me, I don't enjoy it, but I feel it is my duty to inform other players about what to expect. An employee of dozenspins.com answered me and, as always, he lied again and, as always, I again showed that he was lying with evidence. Also, his arguments were again illogical and deliberately misleading. And according to the good old tradition, he did not answer at all. Here is his next answer:
"The security service of the Dozenspins project carried out a detailed check using the login RAMANAH89.
On October 24, 2020, the bookmaker contacted us with information that the player RAMANAH89 makes arbitrage bets on the next event (Basketball / Spain / ACB League).
On 10/25/2020, the situation repeated with the arbitrage rate again on (Basketball / Spain / ACB League).
According to the terms and conditions of casino 1.26:
1.26 Dozenspins reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the start of the event), refuse to fulfill the obligations under such an agreement (including refusing to pay any winnings) or refund any bet made, in the event of if a:
• The game account is used to play in arbitration situations;
Dozenspins administration has the right to declare such bets invalid and block the client's account.
After the administration of Dozenspins canceled the winnings for the player due to violation of the project rules, it returned the amount of his deposit (1000 EUR) to the player's balance and sent the player a letter indicating that the player must play fair according to the rules and conditions of the project.
The player refused to continue playing and play fair.
Since the player systematically made two-day arbitrage bets on identical events, the casino administration decided to void the player's winnings, as well as return the last deposit of EUR 1,000 to him, in accordance with the refund policy.
The player's deposit was returned to the Skrill wallet on 11/13/2020, and the game account was closed due to violation of the terms and conditions of the project.
Since the player refused to play fair in accordance with the terms and conditions of the project, he is prohibited from playing on this casino site, as well as on the sites specified in the license.
I would also like to draw your attention to the fact that the player made the largest bets on arbitrage bets.
At the moment, the licensing department is already working on this issue and is conducting a detailed check.
The final decision on the player's situation will be made by the licensing department. "
Here's my answer, which the support person once again ignored:
"" The security service of the Dozenspins project carried out a detailed check using the login RAMANAH89.
On October 24, 2020, the bookmaker contacted us with information that the player RAMANAH89 makes arbitrage bets on the next event (Basketball / Spain / ACB League). "
In that case, why didn't you immediately block my account and return the deposits? You yourself write that on 10/24/2020 they contacted you and said that I placed an arbitration bet on basketball. Why did you let me play beyond the 24th of the 25th, to play in the casino? You could easily block my account on the 24th, demand documents and return deposits, but you did not. Let's take a close look at the screenshot to understand the strange logic of Dozenspins.
The screenshot shows that on the 24th I made a bet on Spanish basketball and, as you say, the bookmaker's floor informed you about it. However, the screenshot shows that after betting on Spain on the 24th, I lost the next 5 bets in a row and it turns out that you did not block me just because I lost.
Then you write
"On 10/25/2020, the situation repeated with the arbitrage bet again on (Basketball / Spain / ACB League)."
Then I won big in slots and I made the next bet on Spanish basketball in the evening and then I won five bets in a row in sports. And then you already decided not to pay me. First, having come up with a version about collusion, but due to its insolvency, this version was replaced by arbitration situations.
Then you talked about the fact that in slots I won from winning money in arbitrage situations, so you canceled all winnings. However, I proved with proofs that I first won in slots and only then made a bet. Rhetorical question, why did you decide to take the money from me after I won, and not when you became aware of it?
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Već smo razgovarali s kasinom o situaciji. Njihova je odluka vrlo stroga, i unatoč uvjetima koje imaju, ne mislimo da bi trebali oduzeti dobitak iz kasina. Jednostavno rješenje u ovoj situaciji bilo je nakon prve arbitražne oklade i upozorenja poslatog vama: Kazino vam može jednostavno ograničiti pristup dijelu sportske kladionice njihove web stranice. Iz dnevnika izgleda da su djelovali tek nakon što ste uspjeli pobijediti, ali oni su puno prije znali za arbitražne oklade.
We already spoke with the casino about the situation. Their decision is very strict, and despite the terms what they have, we don't think they should confiscate the winnings from the casino. The simple solution in this situation was, after first arbitrage bet and the warning sent to you: The casino could simply restrict your access to the sports betting part of their website. From the logs, it looks like they acted only after you managed to win but they knew about the arbitrage bets much sooner.
Željeli bismo zamoliti kazino Dozen Spins da odgovori na ovu žalbu. Produljujemo tajmer za 7 dana. Ako kasino ne reagira u zadanom roku, prigovor ćemo zatvoriti kao „neriješen".
We would like to ask the Dozen Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Nakon duge istrage kazina, kao i Odjela za licenciranje, donesena je odluka o ovom igraču: RAMANAH89.
1. Svi depoziti položeni na ovoj web stranici casina, vraćeni su igraču na njegov način plaćanja u cijelosti.
2. Prema pravilima i uslovima kazina 3.34:
3.34 Dozenspins zadržava pravo da poništi zaključeni ugovor o klađenju (uključujući i onaj zaključen pre ili posle događaja), da odbije ispunjavanje obaveza iz takvog sporazuma (uključujući odbijanje isplate dobitaka) ili da vrati bilo koju uplaćenu opkladu u slučaju:
- Gaming račun se koristi za igranje u arbitražnim situacijama;
Administracija Dozenspina ima pravo proglasiti takve oklade ništavnim i blokirati račun kupca.
Na osnovu opštih pravila i uslova projekta:
14.9. U slučaju bilo kakvog kršenja pravila tokom korišćenja stranice i njenih usluga, ili u slučaju bilo kakve sumnje u prevaru i druge nezakonite radnje sa strane igrača, Operater ima pravo zatvoriti postojeći igraći račun za igranje i slijediti poruku igraču o zatvaranju računa. U pogledu bilo kakvog alternativnog rješavanja sporova, uprava Dozenspins spremna je pružiti potrebne informacije koje navode razloge trećim stranama koje su uključene u rješavanje spora.
- Ako administracija Dozenspins-a donese odluku o zatvaranju korisničkog računa ili ako korisnik sam donese takvu odluku i pošalje odgovarajući zahtjev Odjelu za korisničku podršku Dozenspins-a, isplatiće se puni iznos ukoliko korisnik ne sumnja u bilo koji ilegalne i / ili zabranjene aktivnosti (npr. arbitraža, itd.).
Na osnovu ovog paragrafa pravila poništavaju se dobici igrača, depoziti igrača se vraćaju na isti način plaćanja, a račun igre se zatvara bez prava na njegovo otvaranje.
Ova odluka je konačna i neće se preispitivati.
Kazino nije odgovoran za otvaranje novog računa kod vas niti za bilo kakve gubitke koji bi mogli nastati nakon otvaranja novog računa. Zadržavamo pravo u bilo kojem trenutku zatvoriti račun koji je stvoren kršenjem ovih pravila.
RAMANAH89 - Nije vam dozvoljeno da igrate na ovoj casino stranici, kao ni na partnerskim web lokacijama navedenim u licenci.
After a long investigation by the casino, as well as the Licensing Department, a decision was made on this player: RAMANAH89.
1. All deposits made on this casino website, returned to the player to his payment method in full.
2. According to the rules and conditions of the casino 3.34:
3.34 Dozenspins reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the event), to refuse to fulfill the obligations under such agreement (including refusal to pay any winnings), or to return any paid bet in case:
- The Gaming Account is used for playing in arbitrage situations;
The Dozenspins administration has the right to declare such bets null and void and block the Customer's account.
Based on general rules and conditions of the project:
14.9. In case of any violation of the rules during using the site and its services, or in case of any suspicion of fraud and other illegal actions from the player’s side, the Operator has the right to close the existing player’s gaming account and to follow a message to the player about the account closure. In regard of any alternative dispute resolutions, the Dozenspins administration is ready to provide with the necessary information indicating the reasons to the Third parties involved in resolving the dispute.
- If Dozenspins administration makes a decision to close the user`s account or if a user on his own make such decision and send an appropriate request to Dozenspins Customer Service Department, the full balance will be paid out unless the user is not suspected in any illegal and/or forbidden (e.g. Arbitrage, etc.) activities.
Based on this paragraph of the rules the player's winnings are canceled, the player's deposits are returned to the same payment method, and the game account is closed without the right to open it.
This decision is final and will not be reviewed.
The Casino is not responsible for opening a new account with you or any losses you may incur after opening a new account. We reserve the right to close an account that was created in violation of these rules at any time.
RAMANAH89 - You are not allowed to play on this casino site, as well as on the partner sites specified in the license.
Snažno se ne slažem sa rješenjem desetina klinova. Od svog vlasnika licence nisam dobio nikakav odgovor na svoju žalbu, pa imam razloga da vjerujem da je ovo samo vaša odluka.
Iznad desetine zakačenja pišu da ako su stope priznate kao arbitraža, onda mogu poništiti TAKVE KLADBE. Ranije su napisali da su prepoznali 2 moje opklade od 13 opklada kao arbitražu, ali su oduzeli sve dobitke od svih sportskih opklada i sve dobitke od kazina u slotovima.
Kažete da su se dvije moje oklade odnosile na arbitražne događaje. Možda je ovo istina i ovo je samo nesreća i apsurdna slučajnost. Na kraju krajeva, dugo sam igrao s vama u casino igrama, sklopivši 1600 oklada i kladeći se na druge sportske opklade. Neka ove 2 oklade postanu nevažeće i isplati mi moj dobitak na svim ostalim sportskim okladama i svim dobicima u kazinu.
I strongly disagree with dozenspins' solution. I have not received any response from the licensee to my complaint, so I have every reason to believe that this is only your decision.
Above dozenspins write that if the rates were recognized as arbitrage, then they can invalidate SUCH BETS. Earlier they wrote that they recognized 2 of my bets of 13 bets as arbitrage, but they confiscated all winnings from all bets in sports and all winnings from casino bets in slots.
You say that 2 of my bets were on arbitrage events. Perhaps this is true and this is just an accident and an absurd coincidence. After all, I played with you for a long time in casino slots having made 1600 bets and made other bets on sports 13 bets. Make these 2 bets void and pay me my winnings on all other sports bets and all casino winnings.
Predložio sam kompromis. Iako se namjerno nisam kladio na arbitražne događaje, mogu pretpostaviti da je ovo smiješna slučajnost i slažem se da ste poništili ove 2 sportske oklade i isplatili mi sve dobitke na svim ostalim kazino i sportskim okladama.
Dozenspins očito vara, volio bih da pregledate i smanjite rejting desetspins.com ili da dodate desetinu.com na crnu listu. Da biste spriječili druge igrače da izgube novac na desecima.com
I suggested a compromise. Although I deliberately did not bet on arbitrage events, I can assume that this is a ridiculous coincidence and agree that you void these 2 sports bets and pay me all winnings on all other casino and sports bets.
Dozenspins is clearly cheating, I would like you to review and downgrade dozenspins.com rating or add dozenspins.com to the blacklist. To prevent other players from losing their money at dozenspins.com
Predstavnik kazina Dozen Spins:
Odlučili smo da ste u ovom slučaju imali mnogo bolju opciju kako ograničiti igrača. Pravilo kojim ste poništavali dobitak iz automata (a nije povezano sa sportskim klađenjem) smatramo predatorskim.
Smanjujemo vrijednost ove žalbe na 1697,77 €. Ovo je iznos novca koji bi Ramanah trebao biti plaćen.
Zatvaramo ovu žalbu kao neriješenu, što će naštetiti rejtingu kasina.
Ramanah: Žalosno je što se dogodilo, ali nećemo staviti kazino na crnu listu samo zbog jedne žalbe. Iznos crnih točaka iz vaše žalbe odgovarajuća je kazna.
Dozen Spins casino representative:
We decided that in this case, you had a much better option of how to limit the player. The rule which you used to void the winnings from slots (not related to sports betting) we consider as predatory.
We are lowering the value of this complaint to €1697.77. This is the amount of money what Ramanah should get paid.
We are closing this complaint as unresolved, which will harm the casino rating.
Ramanah: It is unfortunate what happened, but we will not put the casino on the blacklist for just one complaint. The amount of black points from your complaint is adequate punishment.
Ponovo smo otvorili ovu žalbu na zahtev kazina Dozenspins Casino. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
We’ve reopened this complaint at the request of Dozenspins Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dragi ramanah89,
Želimo da vas obavestimo da smo spremni da preispitamo našu odluku u vezi sa žalbom koju ste podneli.
Naša politika kazina je revidirana i veoma nam je žao zbog ove situacije.
Imajte na umu da je Odeljenje za rizike razmotrilo vašu žalbu i da je razmotrilo sve njene aspekte.
U slučaju revizije, u skladu sa pravilima našeg projekta, spremni smo da uplatimo na podatke o računu sa kojih je deponovan na igrački račun u roku od 10 radnih dana od iznosa navedenog u reklamaciji.
Ukoliko želite da primite uplatu – potrebno je da u roku od 10 radnih dana (do 27.04.2023.) potvrdite ugovor i dostavite/potvrdite detalje platnog sistema na koji želite da primite sredstva.
I ugovor i potvrdu platnog sistema za povlačenje sredstava morate potvrditi u ovoj žalbi.
Srdačan pozdrav.
Odeljenje za rizik kazina Dozenspins.
Dear ramanah89,
We would like to notify you that we are ready to reconsider our decision regarding the complaint that you have created.
Our casino policy has been reviewed and we are very sorry about this situation.
Please be advised that the Risk Department has reviewed your complaint and has taken all aspects of it under advisement.
In case of revision, according to the rules of our project, we are ready to pay to the account details from which was deposited on the gaming account within 10 working days of the amount specified in the complaint.
If you wish to receive a payment - you should within 10 working days (until 27.04.2023) to confirm the agreement and provide / confirm details of the payment system which you want to receive funds.
Both the agreement and confirmation of the payment system for withdrawal of funds you must confirm in this complaint.
Best regards.
Dozenspins casino Risk Department.
Zdravo. Veoma mi je drago što se sve dobro završi i posle tako dugog čekanja.
Spreman sam da prihvatim isplatu u svoj skrill novčanik ramanah89@gmail.com
Hello. I am very glad that everything ends well even after such a long wait.
I'm ready to accept a payout to my skrill wallet ramanah89@gmail.com
Dragi ramanah89,
Molimo vas da potvrdite sledeće tačke:
1) Iznos uplate će biti 1,698€ prema prigovoru.
2) Plaćanje će biti izvršeno na Skrill novčanik ( ramanah89@gmail.com ) koje ste naveli.
3) Obavezujete se da potvrdite da ćete primiti uplatu u ovoj žalbi, pružanjem snimka ekrana vašeg Skrill novčanika, sa informacijama da ste primili navedeni iznos.
Srdačan pozdrav.
Odeljenje za rizik kazina Dozenspins.
Dear ramanah89,
We ask you to confirm the following points:
1) The payment amount will be €1,698 according to the complaint.
2) Payment will be performed to the Skrill wallet (ramanah89@gmail.com) that you have indicated.
3) You undertake to confirm that you will receive the payment in this complaint, by providing a screenshot of your Skrill wallet, with the information that you have received the specified amount.
Best regards.
Dozenspins casino Risk Department.
Dragi ramanah89,
Obaveštavamo vas da je uplata u iznosu od €1,698 izvršena na Skrill novčanik ( ramanah89@gmail.com ) koje ste naveli.
Potvrdite da ste primili uplatu kako je dogovoreno tako što ćete priložiti snimak ekrana Skrill novčanika u ovoj žalbi.
Srdačan pozdrav.
Odeljenje za rizik kazina Dozenspins.
Dear ramanah89,
We would like to inform you that the payment in the amount of €1,698 has been made to the Skrill wallet (ramanah89@gmail.com) that you indicated.
Please confirm that you have received the payment as agreed by attaching a screenshot of the Skrill wallet in this complaint.
Best regards.
Dozenspins casino Risk Department.
Dragi ramanah89,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Matej
Casino.Guru
Dear ramanah89,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Matej
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.