Napravio sam dva depozita od $400 cad minuta u razmaku. Prvi je ipak otišao i pripisan je mom DRIP računu. Drugi depozit je uzet sa moje Visa-e, ali nikada nije pripisan na moj Drip račun. Napravio sam snimke ekrana i poslao ih korisničkoj službi. Rekli su da su ga poslali procesoru da ga pogledaju. Nisu mi se javili, ažurirali me ili mi uopšte dali bilo kakvu informaciju.
Ne žele da mi daju vremenski okvir. Koliko znam, ukrali su moj novac i nikada ga neće vratiti.
Korisnički servis je potpuno beskorisan. Oni ne razumeju da kada nedostaje 400 dolara da ljudi žele informacije i ažuriranja. Ništa od toga mi nije dato.
Ne bi me iznenadilo da je moj novac zauvek nestao.
I made two deposits of $400 Cad minutes apart. The first one went though and was credited to my DRIP account. The second deposit was taken from my Visa but was never credited to my Drip account. I took screenshots and sent it to the customer service. They said that they sent it to the processor for them to take a look at. They haven't gotten back to me, updated me or given me any information at all.
They are unwilling to give me a timeline. As far as I know they have stolen my money and will never give it back.
Customer service is completely useless. They don't understand that when $400 is missing that people want information and updates. None of which is being given to me.
Wouldn't surprise me that my money is gone forever.
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