Hvala ti na odgovoru, Tina. Iako razumem vašu frustraciju, želeo bih da naglasim da svaki kazino ima drugačiju politiku bonusa i sistem nagrađivanja, i njima je dozvoljeno da odlučuju ko ima pravo da učestvuje u njemu, a ko ne. Štaviše, kazina mogu promeniti svoje uslove i uslove za bonus u bilo kom trenutku sve dok to ne utiče na već akumulirane bonus dobitke. U idealnom slučaju, verujemo da bi kazina trebalo da informišu igrače o svakoj promeni, ali to nije standardna praksa.
Izvinjavam se, ali ne možemo da kaznimo kazino za ovo, niti smo u poziciji da prisilimo kazino da vam dodeli bonuse. Mogu samo da vam preporučim da pronađete kazino koji bolje odgovara vašim zahtevima za bonus.
Molim vas, ne oklevajte da me obavestite ako postoji još nešto, što bih mogao da uradim za vas, ili ako sam nešto prevideo, u suprotnom ću biti primoran da odbijem ovu žalbu.
Hvala na razumevanju.
Thank you for your reply, tina. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not. Furthermore, casinos can change their bonus T&Cs anytime as long as it doesn't influence already accumulated bonus winnings. Ideally, we believe casinos should inform players about each change, but it is not a standard practice.
I apologize, but we cannot penalize the casino for this, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.
Please do not hesitate to let me know if there is anything else, I could do for you, or if I have overlooked something, otherwise, I will be forced to reject this complaint.
Thank you for your understanding.
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