Dragi sakam1,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li potvrditi da li ste prošli punu KIC verifikaciju?
Možete li mi proslediti e-poštu koju ste primili od kazina nakon što su vaši dobici zadržani i vaš nalog ugašen? Moja mejl adresa je veronika.l@casino.guru .
Da li ste ranije uspešno podizali novac iz ovog kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear sakam1,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Could you kindly forward me the email you received from the casino after your winnings were withheld and your account terminated? My email address is veronika.l@casino.guru.
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Automatski prevedeno:![](https://static.casino.guru/res/202407021512/images/svg/translated-by-google.svg)