Zdravo!
Naš tim za korisničku podršku je pregledao istoriju komunikacije sa ovim korisnikom.
Zaista, korisnik nas je kontaktirao i kreiran je tiket za odloženi depozit na saldo igara.
Trenutno je zahtev korisnika označen kao „rešen" pošto su sredstva pripisana korisnikovom saldu igara.
Do kašnjenja je došlo zbog produžene obrade na strani provajdera plaćanja.
U ime ELONBET tima, izvinjavamo se zbog nastalih neprijatnosti; kao izvinjenje, pored kreditiranog depozita, dodali smo Bonus Pack na korisnički račun za igre. Ovo omogućava korisniku da aktivira besplatne okrete ili bonus na depozit tokom sledećih depozita.
Ovog korisnika je naš tim obavestio o rešenju njegovog zahteva i dodavanju Bonus paketa na njegov nalog za igre.
Hello!
Our customer support team has reviewed the history of communications with this user.
Indeed, the user contacted us, and a ticket was created for the delayed deposit to the gaming balance.
Currently, the customer request is marked as "resolved" since the funds have been credited to the user's gaming balance.
The delay was caused by prolonged processing on the part of the payment provider.
On behalf of ELONBET team, we apologize for the inconvenience caused; as an apology, in addition to the credited deposit, we have added a Bonus Pack to the user's gaming account. This allows the user to activate free spins or a deposit bonus during next deposits.
This user has been notified by our team about the resolution of his request and the addition of Bonus Pack to his gaming account.
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