Zdravo!
Hvala vam što ste nam skrenuli pažnju na ovu stvar. Izvinjavamo se zbog kašnjenja u našem odgovoru i cenimo vaše strpljenje.
Nakon pregleda situacije, sa žaljenjem vas obaveštavamo da nismo u mogućnosti da ponovo otvorimo nalog igrača. Igrač je imao valjan razlog za zatvaranje naloga pod merama odgovornog kockanja i mi u potpunosti poštujemo njihovu odluku. Kao odgovoran operater, posvećeni smo pridržavanju principa odgovornog kockanja, i kada se nalog zatvori iz tog razloga, ne možemo ga ponovo otvoriti.
Štaviše, moramo da vas obavestimo da nismo u mogućnosti da obradimo povraćaj sredstava izgubljenih u kazinu. Sve opklade su bile istinite, a novac se igrao pošteno. Nažalost, nismo u mogućnosti da vratimo sredstva koja su već korišćena u igri. Kao što je navedeno u našim uslovima, igrači su u potpunosti odgovorni za deponovanje stvarnih sredstava na svoj račun, svesni potencijalnih rizika i gubitaka kada se kockaju sa pravim novcem.
Takođe imajte na umu da pristupom i otvaranjem naloga na našoj platformi, igrači potvrđuju da je onlajn kockanje legalno i dozvoljeno u njihovoj nadležnosti. Ne nudimo niti tražimo naše usluge u regionima u kojima su takve aktivnosti zabranjene.
Cenimo vaše razumevanje naše pozicije i važnosti odgovornog kockanja.
Srdačan pozdrav,
F7 Kazino
Hello!
Thank you for bringing this matter to our attention. We apologize for the delay in our response and appreciate your patience.
After reviewing the situation, we regret to inform you that we are unable to reopen the player's account. The player had a valid reason for closing their account under responsible gambling measures, and we fully respect their decision. As a responsible operator, we are committed to adhering to the principles of responsible gambling, and once an account is closed for this reason, we cannot reopen it.
Furthermore, we must inform you that we are unable to process a refund for the funds lost in the casino. All bets placed were genuine, and the money was played fairly. Unfortunately, we are unable to return funds that have already been used in the game. As stated in our terms, players are fully responsible for depositing real funds into their account, being aware of the potential risks and losses when engaging in real money gambling.
Please also be reminded that by accessing and opening an account on our platform, players confirm that online gambling is legal and permitted in their jurisdiction. We do not offer or solicit our services in regions where such activities are prohibited.
We appreciate your understanding of our position and the importance of responsible gambling.
Best Regards,
F7 Casino
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