Razumem vašu zabrinutost i vidim da će indeks bezbednosti ovog kazina uskoro pasti zbog nerešene žalbe.
Kad god igrač uloži žalbu, kao što ste vi uradili, a kazino neće komunicirati sa našim timom, žalba će biti nerešena, ili čak i ako saznamo da kazino nije fer, recimo, to će se pokazati na rejtingu .
Tako da je veoma važno imati pomoć svih igrača, a kada podnesu žalbu i oni će odraditi svoj deo posla.
Ovaj kazino je sasvim nov i spada u grupu kazina koji imaju dobar indeks bezbednosti, a to je i jedan od razloga zašto su krenuli visoko. Nadam se samo da će promeniti pristup igračima i popraviti sve greške kako bi igrači dobili svoj novac kako treba.🙏
Obavestite nas da li će biti pomeranja sa strane kazina.
I understand your concern here and can see that the safety index of this casino will go down soon because of the unresolved complaint.
Whenever a player files a complaint, like you did, and the casino will not communicate with our team, the complaint will be unresolved, or even if we find out that the casino is not being fair, let's say, it will show on the rating.
So it is very important to have the help of all players, and when they file a complaint, they will do their part of the job as well.
This particular casino is quite new and belongs to the group of casinos that have a good safety index, and that is also one of the reasons they started up high. I just hope that they will change their approach to players and fix all the mistakes so players get their money as they should.🙏
Please let us know if there will be any movement from the casino side.
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