Igrao sam dosta slotova na sajtu Shazam Casino u poslednja dva meseca. Posebno mi se sviđaju njihovi cool bonusi, kao što su Magic Spins za prijavljivanje.
Morao sam da razgovaram sa korisničkom službom po prvi put zbog problema u vezi sa bonusom. Susret je bio odvratan. Agenti sa kojima sam komunicirao uopšteno su bili neprijateljski raspoloženi i činilo se da nisu poznavali pravila u vezi sa bonusom Magic Spins. Pored toga, davanje besplatnih žetona ne zamenjuje ili izjednačava razmenu usluga koja se dešava između predstavnika i igrača koji deponuje.
Igrač se mora prijaviti svaki dan i napraviti depozit svaka 72 sata (oko 3 dana). Nakon što dostigne sedmi bonus, igrač može nastaviti da traži 7. bonus svakog dana ako su uslovi ispunjeni. Došao sam do sedmog bonusa i odigrao ga, ali kada sam se prijavio sledećeg dana, vratio sam se na prvi. Trebalo je da dobijem sedmi bonus još najmanje dva dana, pošto sam ispunio sve kvalifikacione uslove. S obzirom na varijacije u bonusu, ovo je značajno pitanje. Postoji razlika u isplati za svaki dobitni obrt, sa 10 besplatnih okretaja u odnosu na 50.
Poslao sam e-poštu korisničkoj službi da ih obavestim šta nije u redu. Zamolio sam ih da ispitaju i reše problem. Agent iz Shazama je sledećeg dana odgovorio: „Za svaki slučaj i priložio pravila za drugačiji bonus. Nisam imao nikakvog poverenja da će se ta osoba pobrinuti da se problem razmotri.
Otvaram prozor za ćaskanje i počinjem da razgovaram sa agentom koji nije znao kako funkcioniše bonus. Agent je naveo da bi bonus trebalo da se vrati na prvi bonus nakon sedmog. Rekao sam mu da je pogrešio. Odgovorio je sa: „Uzeću to u obzir. Još nešto? Kada sam tražio da razgovaram sa menadžerom, on je odgovorio: „NE." Tek kada sam zapretio da ću objaviti transkript našeg ćaskanja na mreži, odmah me je prebacio.
Ema, menadžer naloga, stupila je u kontakt sa mnom. Uveravajući me da će problem biti prijavljen tehničkom odeljenju, ona kreditira moj račun sa besplatnim čipom od 150 dolara, što je jednako sedmom bonusu koji je trebalo da dobijem tri puta. Ona dalje savetuje kontaktiranje putem ćaskanja kako bi se moglo ručno dodati ako se ovo ponovi pre nego što se problem reši.
Problem nije rešen, pošto se bonus vratio na prvi bonus dan nakon što sam na kraju ponovo stigao do sedmog bonusa dok sam igrao slotove na sajtu Shazam. Stupio sam u kontakt sa korisničkom podrškom. To je ono o čemu smo pričali.
Ja: Magični okreti se vraćaju na Buffalo načine. Trebalo bi da dobijem suđenja Anubisu
Agent: Kao što vidim sa svoje strane, niste uplatili depozit u poslednja 3 dana pošto uslovi dnevnih okretaja nisu ispunjeni, resetovali su se na početni dan.
Ja: Da, jesam. Uplatio sam depozit 19. Daje mi bonus okretaje, ali ne pravi.
Agent: Podsećamo vas da možete iskoristiti naše Dnevne nagrade ako je uplaćen bar JEDAN depozit u poslednja 72 sata. Pošto je vaša poslednja transakcija obrađena pre više od 72 sata, nećete moći da iskoristite te besplatne okrete dok se ne izvrši novi depozit.
Ja: Dakle, ako ne bih mogao da zatražim bonus onda mi to ne bi ni dalo spinove. 15:00 po istočnom vremenu 22. maja iznosi 72 sata.
Agent: Imajte na umu da su 3 dana uspešno prošla nakon vašeg depozita 19., stoga je bonus resetovan na dan 1 i možete početi da tražite od 1. dana besplatnih okretaja.
Ja: Kao što sam rekao, moj poslednji depozit je bio 19. u 15:00, 72 sata će biti 22. u 15:00.
Agent: Samo trenutak, molim vas, proveriću to za vas. Zaista mi je žao zbog neprijatnosti, dodaću vam bonus za sekund.
Poslao sam Emi e-poštu i uključio transkript našeg razgovora. Iako se bonus može dodati ručno, rekao sam u svom imejlu da je neprihvatljivo da se mučim pokušavajući da ubedim agenta koji gleda moj nalog da ga doda ručno. Šta je sa igračima koji jednostavno pretpostavljaju da je bonus tačan kada se vrati bez čitanja pravila? Zar ne mislite da je vaša odgovornost da se uverite da svi bonusi i igre rade ispravno? Njen odgovor je bio sledeći: " Nakon pregleda, vidim da je Rust dodao besplatne okrete za vas. Nema potrebe za brigom jer smo rešili problem sa naše strane. Kada budemo imali ažuriranje ove funkcije, bićete obavešteni ako mogu još nešto da uradim za vas, slobodno me obavestite!
Po mom mišljenju, ne mislim da je to pitanje koje je na njihovoj listi prioriteta. To je previše lako za igrače da previde.
I have played a lot of slots on the Shazam Casino website over the past two months. I particularly like their cool bonuses, such as the Magic Spins for logins.
I had to speak with customer service for the first time because of a bonus-related issue. The encounter was abhorrent. The agents I interacted with were unfriendly in general and didn't appear to know the rules regarding the Magic Spins bonus. Additionally, giving away free chips does not take the place of or equalize the service exchange that occurs between a representative and a depositing player.
The player must log in every day and make a deposit every 72 hours (about 3 days). After they have reached the seventh bonus, the player can continue to claim the 7th bonus every day if the requirements are met. I had reached and played through the seventh bonus, but when I logged in the following day, it was back to the first one. I should have been receiving the seventh bonus for at least two more days, as I had met all the qualifying requirements. Given the variations in the bonus, this is a significant issue. There is a difference in the payout for every winning spin, with 10 free spins as opposed to 50.
I sent an email to customer service to let them know what was wrong. I asked that they look into and fix the issue. An agent from Shazam replied the following day, "Just in case and attached the rules for a different bonus. I had zero confidence that this person would see to it that the problem was looked into.
I open the chat window and start conversing with an agent who did not know how the bonus worked. The agent stated that the bonus should reset to the first bonus after the seventh one. I told him he was mistaken. He replied with, "I will take it into consideration. Anything else? When I asked to talk to a manager, he responded, "NO." It was only when I threatened to post our chat transcript online that he transferred me immediately.
Emma, an account manager, was put in touch with me. Assuring me that the issue will be reported to the tech department, she credits my account with a $150 free chip, which is equal to the seventh bonus that I should have received three times. She further advises contacting via chat so that it can be manually added if this recurs before the problem has been fixed.
The problem hasn't been fixed, since the bonus went back to the first bonus the day after I eventually reached the seventh bonus again while playing slots on the Shazam website. I got in touch with customer support. That's what we talked about.
Me: The magic spins reset to Buffalo ways. I'm supposed to get the Trials of Anubis
Agent: As I see from my side, you have not deposited in the last 3 days as the terms of the Daily Spins were not met it reset to the initial day.
Me: Yes, I have. I made a deposit on the 19th. It's giving me bonus spins but not the correct one.
Agent: Please be kindly reminded that you can redeem our Daily Rewards if there is at least ONE deposit made within the last 72 hours. As your last transaction was processed more than 72 hours ago, you won't be able to redeem those Free Spins until a new deposit is made.
Me: So if I wasn't able to claim the bonus then it wouldn't even be giving me the spins. 3:00 p.m. eastern time on May 22nd makes 72 hours.
Agent: Please be advised that 3 days have successfully passed after your deposit on the 19th, therefore, the bonus reset to day 1 and you can start claiming from the day 1 Free Spins.
Me: Like I said my last deposit was on the 19th at 3:00 p.m. 72 hours will be at 3:00 p.m. on the 22nd.
Agent: Just a moment, please, I will check that for you. I'm trully sorry for the inconvenience, I'll add the bonus for you in a second.
I emailed Emma and included the transcript of our conversation. Although the bonus can be added manually, I said in my email that it is unacceptable to go through the trouble of trying to persuade the agent who is looking at my account to add it manually. What about players who simply assume that the bonus is correct when it reverts without reading the rules? Don't you think it's your responsibility to make sure all bonuses and games are operating correctly? Her reply was as follows: " Upon review, I see that Rust has added the free spins for you. There's no need for concern as we have resolved the issue on our end. Once we have an update on the feature, you'll be informed. If there is anything else I can do for you, please, feel free to let me know!
In my opinion, I don't think this is an issue that's on their priority list. It's too easy for players to overlook.
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