Počeo sam da igram u ovom onlajn kazinu i svideo mi se. To je jedina onlajn stranica na kojoj igram i 6 meseci kasnije, došao sam do nivoa „neustrašivog putnika". Njihova korisnička služba je na pravom mestu. VIP menadžeri naloga su ljubazni i kreiraju sjajne prilagođene bonuse. Igre su zabavne. Međutim, jedna stvar je nedavno privukla moju pažnju, na negativan način. Nikada nisam završio transakciju povlačenja do prošle nedelje. Nakon što je moj bilans pao na 2500 dolara, odlučio sam da unovčim koristeći bitkoine. Vinport Casino ima maksimalno ograničenje povlačenja od 2500 dolara nedeljno kada koristite bitkoin. Prema sajtu, sredstva se mogu pojaviti u vašem novčaniku nakon 2-3 radna dana. Podneo sam zahtev u subotu, tako da do četvrtka (danas) ništa nisam očekivao. Pa, juče sam dobio obaveštenje o bitkoin depozitu u vrednosti od 1000 dolara. Znao sam da je iz Vinporta jer je moj nulti bilans sada 1500 dolara. Kontaktirao sam agenta putem ćaskanja i rečeno mi je da uprava može da podeli uplate na manje delove bez obaveštenja. Bio sam zbunjen jer moj zahtev za isplatu nije bio veći od maksimalno dozvoljenog nedeljno. Naravno, pitao sam zašto, a agent je rekao:
Sredstva delimo, jer je mnogo bezbednije slati male delove svake nedelje, nego slati veliki iznos po našoj transakciji. Takođe, neki BTC provajderi ili bilo koji drugi kanali plaćanja mogu primeniti neke naknade ako je iznos transakcije veliki. Pošto brinemo o našim kupcima, biramo najbolji način za vas. Naše finansijsko odeljenje uvek bira najefikasnije, najbrže i najbezbednije načine za naše klijente, vas.
Novac od 2500 dolara koji je mogao biti isplaćen u jednoj transakciji, sada će biti isplaćen u tri odvojene transakcije, što znači tri nedelje. Odeljenje finansija radi tokom radnog vremena i obrađuje jednu transakciju po igraču. Nije brz ni efikasan, a očigledno nije ni u potrebama ni u interesu igrača.
I started playing at this online casino and loved it. It's the only online site I play on and 6 months later, I have made it to the "fearless wayfarer" level. Their customer service is spot on. VIP Account Managers are friendly and create awesome custom bonuses. The games are entertaining. However, there is one thing that has caught my attention recently, in a negative way. I had never completed a withdrawal transaction until last week. After my balance fell to $2500, I decided to cash out using bitcoins. Winport Casino has a maximum withdrawal limit of $2500 per week when using bitcoin. According to the site, funds can appear in your wallet after 2-3 business days. I submitted my request on Saturday, so I wasn't expecting anything until Thursday (today). Well, yesterday I received notification of a bitcoin deposit equivalent to $1000. I knew it was from Winport because my zero balance was now $1500. I contacted an agent via chat and was told management can split payments into smaller parts without notice. I was baffled because my payout request was not over the maximum allowed per week. Of course I asked why and this is what the agent said:
We split the funds, as it is much safer to send small parts of it, every week, than send a big amount per our transaction. Also, some BTC providers or any other payment channels may apply some fees if the amount of the transaction is big. Since we care about our customers, we choose the best way for you. Our finance department is always choosing the most efficient, fastest, and safest ways for our customers, you.
A cashout of $2500 that could have been paid in a single transaction, will now be paid out in three separate transactions, which means three weeks. The finance department operates during business hours and processes one transaction per player at a time. It is not fast or efficient, and it is clearly not in the players' needs or interests.
