Vidim, pa ako je trgovac Evave, trebalo bi da pošaljete e-poštu Evaveu (možda možete pronaći kontakt detalje ovde) i zatražiti od njih ažuriranje statusa vaše porudžbine jer ništa niste primili.
U pravu su da će banka stati na njihovu stranu ako podnesete zahtev za povraćaj sredstava za prevaru pošto ste sami ovlastili plaćanje. Ali ako podnesete povraćaj sredstava za neisporuku robe ili za otkazane porudžbine, imate više šanse za uspešan povraćaj novca jer trgovac treba da dokaže da šalje robu koju ne može.
I see, well if the merchant is Ewave you should send a mail to Ewave (maybe you can find the contact details here) and ask them for an update on your order status as your received nothing.
They are right that the bank will side with them if you file for a fraud chargeback since you did authorize the payment yourself. But if you file a chargeback for no delivery of goods or for cancelled orders you have more chance for a successful refund as the merchant needs to proof they send the goods which they can't.
Automatski prevedeno: