they just say they are investigating but majority of time do nothing hopefully not the case for your sake.Also that excuse by the bank doesnt mean anything if you persist with the goods and service not provided route. Have you threatened to escalate to fca and made formal complaint ?
Yeah I’ve said I’ll go to the fca but they started saying that good was provided as it was for gambling, thing is I didn’t mention gambling and they claim they haven’t spoke to any merchants
If I go back and say that I didn’t get any services or goods from the merchants I only opted for goods from the casino will this be a strong case?
you can say some deposits weren't credited so not all goods and services were provided say the gambling company said with some of the deposits it wasn't processed and it would be returned to your bank but none have been. you contacted the merchant that appears and they ain't refunding you have not received no credits goods or service for majority of the transactions and the gambling account was blocked.
Hi, has anyone got any information on the following;
lingom*red London GBR
auri digital tallin EST
Air sailr Wrocław Poland
Hearing hub OTA NGA
Pp wallet Liverpool GBR
It must be a generic email as it is exactly the same one word for word I have
I have noticed helpersm have changed buissness location it was registered to vivola or something like that now it's registered APPERATOR LTD
It was showing London as it was under a company called vivola I think but now it's changed to APPERATOR LTD go to the Web page and check again
Imam veoma važno pitanje u vezi nadoknade u vezi sa ovim nazivima kompanija itd. Uplatio sam oko 70 hiljada na visho, kompanija koja prima novac se zove alphastrike. Ono što smatram da je važno, deponovao sam iznos i nikada nije stigao na račun u kazinu, tako da sada čekam da novac bude prebačen na moj bankovni račun. Ali transakcija nije želja, već alfastrike
I ne samo to, podrška je potvrdila da su oni ti kojima je transakcija otišla, šta mogu da uradim da dobijem povraćaj novca
But if I have mentioned that they have bypassed a gambling block etc. By using their mcc could I still use that as evidence?
To možda neće uspeti, ne znam kakva je politika vaše banke. Iz iskustva vam mogu reći da banke odbijaju povraćaj sredstava koji se odnose na kockanje. Bez obzira da li je MCC promenjen ili ne.
Ima li neko informaciju?
DONCOM limited, bungoma KE
yeah helps to strengthen your case but cant be the sole reason as the comment said below its just difficult when you say its just gambling transactions
Well my initial email obviously says I am writing about illegal transactions bypassing MCC etc and claiming a refund, I have not received services from you or goods etc. Please block my bank card from any future transactions.
I have proof of sending an email to bitsent 5 weeks before transactions went through to fomiline, goriwire, bitsent etc asking them to block my card from any future transactions with all of them and their companies. This is in their t&Cs as well. Surely this is eligible for a refund.
Yes
So my claim got denied for chargeback on basis of I authorised the transactions and the bank are saying that it’s a dispute I need to take up with the casino not the merchants, as the merchants have provided services. However the merchant in question sells nft art which I have not received or brought, what should I say to my bank?
Mine said Edinburgh. I also had apperator and I wrote to their office and sent it recorded delivery
It does for me also there is 2 sites helpersm.com and Helpersm.pro
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
