Vidite, propustili ste samo jednu tačku: vaša žalba još nije rešena:
https://casino.guru/roispins-casino-plaier-feels-enticed-to-gamble-after
Dakle, ako pažljivo pročitate naša uputstva , znaćete da neće biti posledica osim ako se žalba ne završi:
Kakve će biti posledice vaše žalbe?
Počnimo sa konstatacijom da nisu sve žalbe opravdane. Stoga, ako okolnosti i dokazi pokažu da kazino nije uradio ništa što smatramo nepravednim, žalba će biti zatvorena i kategorisana kao „odbijena". Isto se dešava ako prestanete da komunicirate sa nama nakon podnošenja žalbe.
Ako je žalba opravdana i kazino je uradio nešto nepravedno, idealan scenario je da rešimo žalbu po vašoj želji. U ovom slučaju, žalba će biti zatvorena i kategorisana kao „rešena".
Ako je žalba opravdana, a mi nismo u mogućnosti da je rešimo, ona se zatvara i kategoriše kao „nerešena". Ovo se dešava kada nam kazino ili ne reaguje ili odbija da uradi ono što smatramo poštenim u toj konkretnoj situaciji. Nećete dobiti željeni ishod, ali žalba će biti sačuvana u našem sistemu, kazino će biti kažnjen nižom ocenom od nas i naš pregled kazina će upozoriti druge igrače na ono što se dogodilo. Štaviše, ako kazino želi da poboljša svoj rejting u budućnosti, biće primoran da se pozabavi žalbom, tako da postoji šansa da će vaša žalba biti rešena kasnije.
Koliko će sve to trajati?
Vreme koje je proteklo od podnošenja žalbe do zatvaranja žalbe uveliko varira. Žalbe koje se najbrže obrađuju su one koje se mogu rešiti bez uključivanja kazina ili one koje se odbijaju jer kazino nije uradio ništa loše. Druge žalbe, međutim, mogu biti dugotrajne.
Evo nekih grubih procena i vremenskih informacija o žalbama:
Dobićete prvi odgovor od našeg tima za žalbe u roku od 48 sati, ali mi se trudimo da odgovorimo u roku od 12 do 24 sata.
Svaka uključena strana (vi, kazino ili Casino Guru tim) ima sedam dana da odgovori kada se to od njih traži kako bi pomerili žalbu. Kada ovaj period prođe bez odgovora, obično biramo da produžimo rok za još sedam dana.
Kako uspešno rešavanje žalbe često zahteva dosta komunikacije između sve tri strane, ukupno vreme može da se zbroji. Prosečno vreme koje je potrebno za zatvaranje uspešno rešenih žalbi je otprilike 21 dan od datuma njihovog podnošenja, ali opet, ovo se dosta razlikuje od jedne žalbe do druge.
Zato vas molim da ostavite takve optužbe za odgovarajuće vreme. Pošto je to potpuno besplatna usluga, pretpostavljam da biste je trebali barem isprobati. 🙏
Look, you missed just one point: your complaint has not been decided yet:
https://casino.guru/royspins-casino-player-feels-enticed-to-gamble-after
So, if you read our instructions carefully, you'd know there will be no consequences unless the complaint has closed:
What will be the consequences of your complaint?
Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.
If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.
If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.
How long will it all take?
The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.
Here are some rough estimates and time-related information about complaints:
You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another.
So please leave such accusations for a proper time. Since it is a completely free service, I guess you should try it at least. 🙏
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