So I chatted with Boo Casino & I am forced to forfeit my remaining $850 because I withdrew the $500. They also sent me a email saying I was not eligible for any further email promotions or site promotions. I feel ripped off & will stay away from online casinos now. Thanks for replies I appreciate those who took a minute to explain to me.
Hello there,
Those are the bonus rules and you can't do anything about it.
Honestly, most bonuses are not so "juicy" if you consider all those associated rules. Sadly, the best no deposit bonuses are only available for new players as a welcome bonus so you can claim it only once. If I may guess, I'd assume that the email you mentioned referred to this fact.
Hey...Thanks for response I appreciate it. It was a get %100 bonus with deposit. Sure hurts losing 850$ that I thought I'd won but glad they at least paid out the $500. Live & learn apparently but I am off online casinos for good now. I will go to local casino if I feel the urge to gamble. I just wish they had said in chat when I was asking about withdrawal all the rules I needed to know so I could have at least played out the final money. Hope you have a great day!
Hi,
I feel your pain 🙂.
Sadly, it's a pretty common approach that the player is aware of all terms so the live chat operators will answer in full if you ask first, I'd say.
Let's focus on the future, I wish you a sack of luck and good odds. 😉
They did the worst trick on me! I got an email saying I won 10 free spins. I rotated and won a value, which I continued playing and reached a value of 280 reais! Which was 200 in bonus and the 80 real balance, After that I went to the evolution game Crazy time, it is not possible to play with bonus games so I played only with the 80 reais I had.. I made a bet worth 10 reais in the bonus and came out 600 times the amount bet! Which in this case gave 6000. Then I tried to remove the bonus but I couldn't, the bonus was 200 and the 6000 thousand was real. I entered a game of Mina that was not specified in the terms and conditions of the site as prohibited, I played there AND I hit the bonus goal, I requested the withdrawal and I was asked to send the requested documents, I sent it and then the attendant asked for me to make the minimum deposit to proceed with the withdrawal.. I made the deposit, and after about 3 hours of waiting, I received an email that my withdrawal was invalid and all winnings were deleted from my account! I contacted evolution and passed the bet id information and they informed me that the winnings were transferred to boo casino. a game that is banned!
There are the terms of the casino..
1. Use bonus funds to purely progress through the bonus stages of games.
2. Equal margin bets, zero or below
3. Bets on games other than slot machines, such as table or card games
4. Betting more than BRL 20 per spin or 10% of the bonus amount received (whichever is less) on a slot machine
5. Betting on disallowed games (Check "Disallowed Games" for the list of disallowed games)
6. Use the 'buy feature' or Buy Pass function in a game
If, while reviewing your betting activities, it is discovered that you have taken any of the above actions, your winnings will be removed.
General Terms and Conditions apply.
I had 6000 in real balance, and 200 as a bonus, if I had to delete the 200, not the 6000....
Below are the games not allowed by the platform...
The following games are not allowed while meeting the minimum wagering requirements on your account:
Game / Game Category
All Jackpot Slots
All table games
All roulette games
All poker games
All blackjack games
All Baccarat games
All live casino games
The following slot machines: 1429 Uncharted Seas, Arcade, Art of the Heist, Avalon, Avalon II, Basketball Star, Beautiful Bones, Beauty Fruity, Bikini Party, Black Horse, Butterfly Lovers™, Candy Dreams, Castle Builder, Castle Builder 2 , Claws vs Paws, Cool Buck - 5 reel, Crystal Land, Dracula's Family, Dragon's Myth, Dragonz, Football Mania, Football Mania Deluxe, Fruit Mania, Fruit Mania Deluxe, Fruits of Neon, G.R.O.W, Game Of Thrones 15 Lines, Gold Factory , High Society, Highlander, Hot 777, Deluxe™, Hot 777™, Jurassic Park, Kings of Cash, Maid o Money, Medusa, Medusa 2, Medusa 2 HQ, Medusa HQ, Neon City™, Peek - a – Boo, Playboy , Playboy Gold, Playboy Gold Jackpots, Pollen Party, Power of Gods™ The Pantheon, Relic Hunters and the Book of Faith, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Rome Caesar's Glory, Santa's wild Ride, Scrooge , Sonic Reels, Stardust, Sugar Pop, Sugar Pop 2, The Creepy Carnival, The Finer Reels of Life, The Tipsy Tourist, The True Sh eriff, Thunderstruck, Tomb Raider, Tomb Raider Secret of the Sword, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Viking Gods: Thor & Loki, Zombie Hoard, Cricket Star, Bonus Bunnies, Sonic Reels
The games I've played are crazy time which is not allowed to play with the bonus balance, and Mines Dare to win which is not specified as a prohibited game!
Hello,
It's truly great that you have submitted the complaint - we will definitely need to investigate the bonus terms and also your gaming history if my guess is correct. Kindly allow the complaint team some time to review all information you provided.
Hello, I'll be waiting for your answer, I hope you help me to solve this case
I must say that I'm impressed that you got a such reply from the game provider regarding the amount paid to the casino. Let's see what will come out of the complaint.
Okay, I already contacted boo casino via email, but no one has responded for 5 days
I think that now we just have to wait, I would be quite surprised if the casino start a dialog with you outside the complaint in this particular case because I feel that some managers may get involved - well just my impression, but could be wrong.
Kindly give Nick some time to examine, I'm sure he'll update the complaint asap.
It's been 10 days and there hasn't been any position from Boo casino, on the subject! unfortunately we see the lack of professionalism of the company boo casino! Did Casino Guru get in touch with the platform?
Hi, I contacted Nick who's in charge of your complaint and asked him for any updates he has about your case. I'll let you know when he gets back to me.
ok, i'm waiting.
Zdravo .. Imam samo pitanje u vezi ovog kazina .. da li se stvarno isplati ????
Zato sam osvojio 10 besplatnih okreta putem e-pošte ovih besplatnih okretaja. Osvojio sam 112,00 R$, a zatim sam deponovao R$:30, a zatim su mi rekli da ću morati da poništim opkladu od 7 hiljada R$, pa sam poništio opkladu.. kada je pre neki dan nije funkcionisalo da se povučem, razgovarao sam sa podrškom i rekli su da moram da očistim (IZGUBIM) 16.500,00 R$ pa sam poništio opkladu i na kraju je ostalo 2.000,00 R$... Onda sam napravio povlačenje. Da li stvarno plaćaju ili će izmisliti da treba da overavaju dokumenta jer ja tako mislim da u igricu uplaćuješ pare, ništa ne verifikuje kako treba.. sačekaću pa ću videti.....
Hello,
if your account has never been verified in the past, I'm quite sure that in order to withdraw your winnings, you'll have to pass the KYC. That is an absolutely normal situation. Try to cooperate, and provide every document you'll be asked for.
Kindly note that if you pay your bills, no one verifies you either, because you're a free man and can pay for everything (legal) you want, but when it comes to paying the winnings, it's a completely different story. The casino is obliged to ensure that you are the person who won the money, played with your real funds, and used only such a payment option that belongs to you and no one else - this is what the KYC (Know Your Customer) s made.
Let me know how it goes 🤞
This casino is fake, do everything to not pay! I already won 5700 with the free spins, they said that I played in a game not allowed! being that they don't even restrict the games, which they say not allowed! the user has the obligation to know the game that is not allowed! they made me deposit 50 reais and in the end they deleted all my money!
I'm sorry to say that, but you as a player should pay attention to the bonus rules and if these rules clearly state which game is restricted, well you had the chance to play only allowed games. 🙁
I found this:
"10. Bonuses and Promotions
The site may contain various promotions offered by us or third parties. By participating in these promotions, you agree to be bound by the relevant Terms and Conditions of the promotion, as communicated to you via email, and/or as detailed on the relevant sections of this site. In the event of any conflict or inconsistency, the General Terms and Conditions will prevail."
+
"Not all games accept bonus funds. You will be able to play these games while you have an active bonus on your account, but you will be able to play with real funds only. The bonus conditions, such as limits on bet values, apply on both games that do and do not accept bonus funds. Advertisements depicting a specific game and offering a bonus may be merely illustrative."
So, if you feel that you complied with the rules - those are just general ones - feel free to submit a complaint.
Learn more about what it takes to submit the complaint here.
Mias in case the games I played are not on the list of not allowed games! so they didn't have the right to delete the balance.. and also they should restrict the games not allowed!
Hello,
well, I agree that in a perfect world, every restricted game would be fully restricted while a bonus is active, sadly not every casino can enforce that. I feel your outrage, so I checked whether you have filed a complaint and now I see one against this casino has been closed as unjustified.
Sadly you have repeatedly crossed the max bet rule - so I presume it was a different case.
If you feel that the casino is not correct with the restricted games, submit a new one.🤔
Poništili su mi isplatu i ostavili račun bez sredstava, ne daju objašnjenje, ništa, poslao sam svu dokumentaciju... ovaj kazino je prevara, treba mi pomoć da prijavim
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