Cherry Fiesta Casino - opšta diskusija

Hi. I deposited 30 euros with a deposit bonus. Then played for a maximum of 4 euros per spin. I turned over the wagering requirements and would withdraw the money, then receive an email that I have invested more than 30% of my deposit. I do not really get it together. Anyone can explain?

Hej. Jag satte in 30 euro med insättningsbonus. Spelade sedan för max 4 euro per spinn. Jag omsatte omsättningskraven och skulle ta ut pengarna, får då ett mail att jag har satsat för mer än 30% av min insättning. Jag får inte riktigt ihop det. Nån som kan förklara?

Could you please copy and paste the email here?

Dear player, 

After verification it states that:

The maximum authorized bet is 30% of your deposit amount.

You have place multiple bets more than 30% of your deposit amount and this goes against the rules and therefore balance and winnings are cancelled and your last deposit 30 is returned to your player account in accordance with terms and conditions of the site.

If you have any questions we remain of course at your disposal. 

Best regards

Hi If you payed by MasterCard or Visa can you let us know where your deposit transaction went to. Might shed some light on who you are dealing with.

Hdmepy.com states that the payment was made. If it is of any use?

Hdmepy.com står det att betalningen gick till. Om det är till någon nytta?

Did you make more than 1 deposit and if so did they match. I get daily emails from Cherry Fiesta now in my spam box as well as Texts which for some reason I can’t block I think they are a dubious casino to say the least.

I only made one deposit .. if someone can help me so I get my money, that person will be compensated!

Jag gjorde bara en insättning.. om någon kan hjälpa mig så jag får tag i mina pengar så blir den personen kompenserad!

Unfortunately Cherry Fiesta is part of Global Games Tech and in my previous dealings with their casinos getting paid out is the difficult part. You said that they accused you of exceeding the 30% of the bet deposit limit which would be £9.00 you said your bets were £4.00 so your best course of action is to email them and ask for proof or to pay out if they can’t. It’s a long shot but worth a go. If they still refuse then write a complaint on here and they might answer also it will warn others that it is a casino that can’t be trusted. Support@cherryfiesta.com

I believe this rule is unfair towards players so feel free to submit the complaint here:

https://casino.guru/complaints

Anyway, did you actually break the rule? Have you bet more than 30% of your deposit?

Okay thanks! No I was very careful not to play for more than 4 euros. And the limit was 9 euros ..

Okej tack! Nej jag var väldigt noga med att inte spela för mer än 4 euro. Och gränsen var ju 9 euro..

Hello, then consider submitting the complaint as Daniel mentioned earlier.

Yeah, that's make it even more strange. They claim you breached a rule that is unfair, but you didn't even breach it as you say.