pre 3 godina
Ako želite da diskutujete bilo šta vezano za Cocoa Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Cocoa Casino - opšta diskusija
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pre 3 godina
I have played a considerable amount of different casinos in my short time as an online player, read hundreds of reviews and have found that as with most things in life there are positives and negatives. But this casino and it's three clones have won my trust completely. Payout is slower than some but it's consistent. But I read an article about how to spot fake casinos and a 7 days payout is standard for most TRUSTED casinos. I have won at others and was paid same day but only once and the games went sketchy after a while with obvious changes in last minute landings. That being said Cocoa and it's clones seem to be standup in this industry. Customer service is great once they warm up to you. Before that they seems to be pretty robotic in response but after a while they are more personable. Ryan is the greatest!! Bonuses are really fair although I usually deposit clean with no bonuses. They do have cash back however available next day plus regular loyalty tokens. The games are fun in my opinion and they are always adding more to their platform. I have cashed out around 5 or 6 times and always received on 7 the day. I can't say enough good about this set of sites! I am very grateful for the trust I can place here.
pre 3 godina
Thanks for the detailed review. Did you know you can even post your review here? https://casino.guru/cocoa-casino-review#tab=js-tab-reviews
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pre 3 godina
youtube.com prokletstvo
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pre 3 godina
Zaista se slažem s Ilanom, kakao je senzacionalan, super pouzdan i usluga je odlična. Užasavam se upasti u nevolje i umjesto zabave, na kraju me zaboli glava da riješim probleme, sačekam plaćanje, strah od robota, da ne budem sjeban, svejedno ... to je nešto što treba mnogo istraživati, imati mnogo Oprez. Tako sam sretan što sam otkrio cocoacasino.com, ovo su mi dva favorita i za sada radije ne bih više riskirao. Hvala vam puno na odličnoj usluzi, grlim sve!
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Daniel pre 3 godina
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pre 3 godina
You mean the profile in Cocoa Casino? Have you contacted their customer support regarding this?
pre 3 godina
I have been waiting since 9/28/21 for a simple 50$ payout and nothing. I really don't see what takes so long to process such a tiny payment. They are extremely rude in the chat. I will not be playing here again. You don't have 3 weeks to take my money but wanna take a month to send it.
pre 3 godina
I'm just wondering, do you already have your account verified? Which payment method have you used to withdraw the winnings?
pre 2 godina
A very bad casino has been waiting for payment for 18 days, every time they only deceive that they will pay
pre 2 godina
Hello there,
If your account is fully verified by now, I'd say 18 days is a pretty long time for payment.
As far as understand, they have not given you any reason for this delay, am I correct?
In this case, I think you should submit a complaint, feel free to do so here:
https://casino.guru/complaints/create
pre 2 godina
They wrote to make a deposit of another 25 euros, I decided to just lose everything and forget about this casino
pre 2 godina
I understand you don't want to continue playing there.
But I'm wondering what is the purpose of this deposit?
Just an idea: Have you opted for a different payment option than you did originally? I can't think of any other reasonable reason.
pre 2 godina
At the beginning they said make a deposit of 20 euros in bitcoins, I did everything, they said everything is fine, wait for the payment, waited 18 days, then they write we need it again, your documents and another deposit of 25 euros, then we will start the payment) completely crazy.
pre 2 godina
It just comes to my mind, did you play with some bonus?
If so, did it have some max cashout? It happens that in order to meet the minimum withdrawal amount, you must deposit because the amount won is too low to meet the minimum withdrawal. I would love to find some explanation, but I can't figure out anything better.
pre 2 godina
So an update to my original post... I'm a bit more seasoned now and let me tell you their sister site Davincis Gold really did me wrong and I'm going to post about it on the appropriate place. The aforementioned casino guru page.
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pre 11 meseci
Zdravo! Nov sam i upravo ovo objavljujem ovde :)
Zatražio sam povlačenje novca iz kakao kazina 19.11.23. nakon što sam osvojio 100 € uz besplatne okrete.
Da bih pokrenuo povlačenje bio je potreban depozit koji sam napravio i povlačenje je „iniciralo"
Sutradan, 20. novembra. Imao sam povraćaj novca na depozit, pitao sam u ćaskanju da li povrat novca ima ograničenje (odgovor: ne), osvojio sam oko 150 € i tražio drugu isplatu od 130 €.
Prošlo je nekoliko dana i ništa se nije desilo, pa sam zatražio lajv čet koji mi je rekao da predam taj i taj dokument documents@cocoacasino.com (Nadam se da je to tačno, ali još uvek imam imejl.) pošaljite šta sam uradio. Nakon nekoliko dana bez odgovora, ponovo sam pitao u ćaskanju i tada mi je rečeno da moram da pošaljem dokumente support@cocoacasino.com poslati, što sam ja uradio. Nakon još nekoliko dana bez odgovora, ponovo sam pitao u ćaskanju, gospođa mi je rekla da će kontaktirati odeljenje finansija i obavestiti me sledećeg dana, što je i učinila.
„Hej Filipe,
Dobio sam odgovor iz odeljenja za finansije. Proverili su vaše dokumente i sada su verifikovani.
Pogledao sam vaš profil i video da ste zatražili isplatu 19. novembra. Prema našim uslovima i odredbama, obrada traje između 14-18 dana pre nego što se proces završi.
Srdačan pozdrav
Vaš tim za korisničku podršku
Cocoa Casino, cocoacasino.com"
Ova vest je stigla 1. decembra. i upravo sada, dok pišem ovaj post, vidim da je prva isplata od danas, 4. decembra. je sada naveden kao „na čekanju", a ne kao „u toku" i više nije označen kao reverzibilan. Zanima me da li će sutra druga uplata biti navedena kao neizmirena i da li će novac zaista stići.
Definitivno bih češće igrao u kazinu ako sam siguran da ćete platiti ako pobedite.
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pre 11 meseci
Hello, thanks for your description of the experience which is still ongoing in the casino. As for your withdrawals, I firmly believe that they will eventually arrive and hopefully without any additional problems. Could you please update us when this happens or when you have any new information about your case ?
Anyway, I can't help but notice that the casino has a pretty low safety index and quite a few warnings and operates without a license. Have you seen that too ? I think I'd be more cautious about depositing here and I'm quite curious if your withdrawals will go through and you'll get your money. If they don't let us know. I'll be waiting.
pre 11 meseci
Hey there, thanks for your reply.
The status of the first withdrawal is now marked as "finished", the second one is still "in process", I will update if i have news on it.
I didn't know that they have a fake licence or no licence at all to be honest, i just used some free games and the first time i managed to wager and won the max amount i just tried to withdraw, you know?
/edit : The money from the first withdrawal was on my bank account today.
The second withdrawals status hasnt changed yet.
Ažurirano od strane autora pre 11 meseci
pre 11 meseci
It has been over 3 weeks now since the i ordered the 2nd withdraw on november 20th.
While the first one from november 19th was processed, the second one is still pending even though they have all my documents and i asked the livechat several times and the support via mail aswell...Chat said they would tell it to the finance department, mail support didnt answer at all.
what would you recommend me to do?
pre 11 meseci
In this case I would recommend to file a complaint because 3 weeks are already quite a lot I would say. You can do so here on this link.
Apart from what support says, do you have any other reason why this withdrawal has not been processed yet ? Only that they're moving it to the finance department ?
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