DelOro Casino - opšta diskusija (strana 21)

Mine complaint was a bit long time ago and I was solved that time.

Good to hear, hopefully this will be solved aswell.

I am sure that Natalia will inform you whether she has received it in her next reply.

Unfortunately, as we have hundreds of complaints, our team has to deal with them. You have to be patient and wait until she gets to your complaint again.

Deleted account

I have a Deloro account I have been using for months. Yesterday, I made a 1250$CAD withdraw. I never received the money. It usually takes me 15 min to receive the Interac with the money. I contacted support this morning to know what was happening and got told that there was no withdrawals and the last one was from few days ago. Wich is false. I tried connecting in my account to see what was happing, impossible. My account doesn't exist anymore, cant connect, cant reset passwords. I contacted the support again and got told there is no existing account with my email address. What am I suppose to do ??? I made the deposits with crypto, so I don't have any bank statements with the transactions. It's just random crypto transactions with random addresses on them.

Also, I made a 175$ XRP deposit on my account and never saw the money too. Got told by support the transactions is processing and that I should see the money soon, but never happened.

I am going to take legal actions against Deloro if this doesn't get fixed soon.

Do you have any kind of proof that you have an account at this casino, though?

Perhaps our complaint team could try to investigate this matter and hopefully get in touch with the casino to find out more.

Please file a complaint here and explain the situation. We will get back to you as soon as possible.

Of course I have all the email confirmations for the deposit and withdrawals I made

Good. Keep those in case we need them.

Soon your complaint will be taken care of.

Update on the situation

I recontacted the live support and they now tell me I asked for my account to be close on the same day I withdrew 1250$ from my account. I am asking to see proof of that and I am not getting any answer except. "There is a note in your account, Daniel"

Update again

They literally get a fake conversation with me saying to close the account wich is completly false. What can I even do

Isn't that you in the conversation? Really?

Please reply also to your complaint whenever possible, as our team needs some additional information now.

This guy is bluffing 100%. No chance the casino went in and did this. I never heard anything like that either.

I think he went on tilt and played it all away. You can be logged in at the same time as you request password on another device. This story is also really bad and you can see through it pretty easy.

To be transparent, I just responded to you in the other thread by reminding you of the nature of the issue:

"Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

Please let me know whether the casino concluded that the safety of your account was compromised after your initial exchange with customer support."

I won't speculate. Thank you for submitting it.

Tomas will surely respond to you.

https://casino.guru/complaints/deloro-casino-player-s-winnings-have-been-confiscated-2